Help and Support CenterI am finding that doing a search using Help and Support Center search box, no longer searches for answers on the microsoft site, as it did previously. Has this help been discontinued forxp home version 2002 service pack 3 by Microsoft, or is there a problem I do not know about with my system?? Any help or information would be most welcome.

Hi, · Are you able to launch the Help and Support Center?· What are the search results that are coming up when you do a search using Help and Support Center?· Since when are you facing the issue (did you make any changes to the computer)? You might need to restore\re-install the missing Help and Support FilesStep 1: Restore missing Helps and Support filesa) Click Start, Run and type %windir%\INFb) Locate the file pchealth.inf, right-click and choose InstallNote: There will be two files namely PCHealth.INF and PCHealth.PNF. You'll need to right-click on the INF file (identified by a text pad and Gear icon in it) and choose Install. Note: The .INF suffix is not shown in Windows Explorer unless the Hide extensions for known file types setting is disabled in Control Panel / Folder Options / View tab.c) In the next step, you'll be asked for the Windows XP CD (to extract dataspec.xml and many other files). Insert your Windows XP CD and point to the i386 folder in the CD. The i386 folder is usually located at the root of the drive for retail Windows XP CD. (DriveLetter:\I386)d) Click OK. This restores missing Help and Support files.Step 2: End the Help and Support servicesa) Open Task Manager by right clicking on the Task Barb) Select Start Task managerc) Click the Process tab.d) Terminate the following processes if running:•helpsvc.exe•helphost.exe•helpctr.exeStep 3: Reinstall Help and Supporta) Click Start,b) Type ‘cmd’ in the Start search box and hit enter.c) In Command Prompt, type the following commands one by one and press {ENTER} after each line.net stop helpsvccd /d %windir%\pchealth\helpctr\binariesstart /w helpsvc /svchost netsvcs /regserver /installstart /w helpsvc /registerstart /w helpctr /regserver Hope this information is helpful.Amrita MMicrosoft Answers Support EngineerVisit our Microsoft Answers Feedback Forum and let us know what you think.