HI Support, I am not sure how this virus or serach tool bar http://www.hotebar.com/ was install into my PC. I have been trying all means to get rid of it via antivirus but nothing works. Please advice me step by step procedure to remove the spyware. Thanks.2 people need an answerI do too

I am not employed by Microsoft Support. I am a volunteer. This one usually has other malware with it. You may need help in analysis and running a couple of more advanced tools, but for now try running Malwarebytes' Anti-Malware: For download and installation instructions, copy/paste this link into your browser: http://en.community.dell.com/wikis/spyware_virus/how-to-install-and-run-malwarebytes-anti-malware.aspx After your scan, if you are still having problems and/or would like a follow-up check to be sure the infection as well as vulnerabilities are gone, please post on one of the malware removal forums that uses trained volunteers to advise on step-by-step cleanups. Those forums can be found at the links in the recommended sites sections on these pages: http://hjt-data.trendmicro.com/hjt/analyzethis/index.php http://asap.maddoktor2.com/ Please post at only one, and be sure to read the posting instructions at the top of the forum that you select. Individual forums may require tools to be run prior to posting. _____________________________________________________ Microsoft MVP - Consumer Security Member of Alliance of Security Analysis Professionals SpywareHammer