Hello all,

I have been getting this problem

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

{Unable to Load Device Driver}
%hs device driver could not be loaded.
Error Status was 0x%x

I have tried to uninstall but no luck, can someone help me?

Hi Lora B,

Did the Hyper-V switch work correctly before ?

"I have tried to uninstall but no luck, can someone help me?"
How did you do this ?

You may need to follow these steps to have a check :
1.In the device's Properties dialog box, click the Driver tab, and then click Uninstall. Follow the instructions.
2.Restart your computer.
3.Open Device Manager, click Action, and then click Scan for hardware changes. Follow the instructions.
You may need to manually download the latest driver from the manufacturer website .

Here is a link for reference of this issue (Error code 39)
Error codes in Device Manager in Windows
https://support.microsoft.com/kb/310123/en-us?wa=wsignin1.0#39

Best regards

• Edited by MeipoXu 4 hours 36 minutes ago

Hi Lora B,

Did the Hyper-V switch work correctly before ?

"I have tried to uninstall but no luck, can someone help me?"
How did you do this ?

You may need to follow these steps to have a check :
1.In the device's Properties dialog box, click the Driver tab, and then click Uninstall. Follow the instructions.
2.Restart your computer.
3.Open Device Manager, click Action, and then click Scan for hardware changes. Follow the instructions.
You may need to manually download the latest driver from the manufacturer website .

Here is a link for reference of this issue (Error code 39)
Error codes in Device Manager in Windows
https://support.microsoft.com/kb/310123/en-us?wa=wsignin1.0#39

Best regards

• Edited by MeipoXu Tuesday, February 03, 2015 7:10 AM
• Proposed as answer by Yolanda ZhuMicrosoft contingent staff, Moderator Monday, February 16, 2015 8:27 AM
• Marked as answer by Yolanda ZhuMicrosoft contingent staff, Moderator Tuesday, February 17, 2015 8:21 AM

Hi Lora B,

Did the Hyper-V switch work correctly before ?

"I have tried to uninstall but no luck, can someone help me?"
How did you do this ?

You may need to follow these steps to have a check :
1.In the device's Properties dialog box, click the Driver tab, and then click Uninstall. Follow the instructions.
2.Restart your computer.
3.Open Device Manager, click Action, and then click Scan for hardware changes. Follow the instructions.
You may need to manually download the latest driver from the manufacturer website .

Here is a link for reference of this issue (Error code 39)
Error codes in Device Manager in Windows
https://support.microsoft.com/kb/310123/en-us?wa=wsignin1.0#39

Best regards

• Edited by MeipoXu Tuesday, February 03, 2015 7:10 AM
• Proposed as answer by Yolanda ZhuMicrosoft contingent staff, Moderator Monday, February 16, 2015 8:27 AM
• Marked as answer by Yolanda ZhuMicrosoft contingent staff, Moderator Tuesday, February 17, 2015 8:21 AM

Hi,

MeipoXu.

I am not sure all I know I was trying to get a public network to work on my computer and I was having problems and did not before. I tried to get my two computer to share information, and that is when I got the error. I did finally figure out where I had to go to uninstall the corrupt one. However I did not find yet where to get it to reinstall it. 

Thank you for your reply

Hi Lora,

How about the issue ?

"However I did not find yet where to get it to reinstall it. "
Do you mean you have no idea of finding the Hyper-V switch ?
It should be listed in the "Network adapter "tabs.

Best regards