FYI, I tried copying and pasting: %userprofile%\AppData\Roaming\Microsoft\Protect into Windows Explorer, but it doesn't work. I get a message saying the file can't be found. What should I do?1 person needs an answerI do too

You cannot 'reset' your username / password, they are fixed & supplied by your mail provider, ISPusername and password are contained in the registry, and not in your profile.So you need your username & password, and type of account, before you can even think about setting up Outlook

Ok, I requested and received my username & password. But Outlook keeps requesting that info, over and over again. What should I do now, thanks.

And the type of mail account, pop, imap, hotmail, yahoo?First; If you have integrated Anti Virus, uninstall that Av, reboot the PC, reinstall AV *without* the outlook integrationFor pop or imap account use the mail applet in Control Panel to configure a new Profile, add your account (mail settings supplied by your ISP help pages), add the data file, test the accountsFor Hotmail or yahoo / msn free mail accounts you need to install the Outlook Connector