Hi,
We are in the middle of installing Microsoft Lync 2010 in our company and we are currently in the pilot stage of the installation. I have installed the client on 8 computers so far and all of them are able to send/receive IM, sharing sessions, etc. However there is one person on the pilot that cannot send or receive any IM's.
When you try to send him an IM or an invitation to share, you can hear the alert of the invitation on his screen and you can see the alert in the bottom right of the screen but only for a split second and then it disappears and he does not receive the IM/invitation.
The same happens when he tries to send an IM/share a session himself. If he double clicks on an contact from his client no IM window appears! Trying to open the IM window from all other possible ways gives him the same result, No IM window.
The really odd thing is that he can add/remove and see all his added contacts that are on the pilot. He can see presence status, personal messages, everything that everyone else can see. He just cannot get the IM/sharing window to open on his computer.
He is running a:
Lenovo SL500 with Windows XP Professional 2002 SP3, 3GIG RAM, Intel Core 2 Duo T5870 @ 2.0Ghz, Mobile Intel 4 Series Chipset 256Mb Ram, Direct X 9.0c
It has become a very frustrating part of the pilot and I am afraid that it may occur on other machines if we decide to roll out Lync 2010 to the rest of the company.
Can someone please get back to me on this one as I have searched high and low trying to figure out what the problem is and still I have not got an answer.
Cheers and Thank you in advance.
Stephen