I printer no longer works
Printing a Word Doc. Office 2007, Useing a HP 4400 Printer with Windown 7 operateing system... Why does it not print?... should I go back to Windows XP?
August 1st, 2010 2:00pm
What happens when you print? Does the job show up in the Printer" Do you get an error? Check the event logs for any errors. Use
http://eventid.net to research any.
Regards,
Hank Arnold
Microsoft MVP
Windows Server - Directory Services
http://it.toolbox.com/blogs/personal-pc-assistant/
On 8/1/2010 7:00 AM, MJKleist wrote:
Printing a Word Doc. Office 2007, Useing a HP 4400 Printer with Windown 7 operateing system... Why does it not print?... should I go back to Windows XP?
Regards, Hank Arnold (MVP - DS)
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August 1st, 2010 4:21pm
On Sun, 1 Aug 2010 11:00:17 +0000, MJKleist wrote:
Printing a Word Doc. Office 2007, Useing a HP 4400 Printer with Windown 7 operateing system... Why does it not print?
Is it just the Word document that doesn't print, or will nothing
print?
Is this a new problem with Windows 7, or were you previously able to
print from it?
If nothing prints and never did with Windows 7, have you installed a
Windows 7 driver for the printer? If not, go to the HP web site and
download (if it exists) and install it.
Whenever you change to a new version of Windows, you need to install
drivers for printers, scanners, video cards, etc., that have been
written for that new version of Windows. And also note that you need
different drivers for a 32-bit version of Windows and a 64-bit
version.
It's up to the manufacturer of the hardware to write and make
available for download those drivers. Especially if your hardware is
older, it may well be that the manufacturer has decided that it's not
worth his time and effort to develop drivers for hardware that he is
no longer selling.
Check with the manufacturer or on their web site to see if a driver
exists. If it doesn't, you're out of luck.
So in the future, before you do such an upgrade, be sure that you've
done the appropriate research to find out what drivers don't exist,
and therefore what hardware you will have to replace if you upgrade.
Ken Blake
August 1st, 2010 6:24pm