I printer no longer works
Printing a Word Doc. Office 2007, Useing a HP 4400 Printer with Windown 7 operateing system... Why does it not print?... should I go back to Windows XP?
August 1st, 2010 2:00pm

What happens when you print? Does the job show up in the Printer" Do you get an error? Check the event logs for any errors. Use http://eventid.net to research any. Regards, Hank Arnold Microsoft MVP Windows Server - Directory Services http://it.toolbox.com/blogs/personal-pc-assistant/ On 8/1/2010 7:00 AM, MJKleist wrote: Printing a Word Doc. Office 2007, Useing a HP 4400 Printer with Windown 7 operateing system... Why does it not print?... should I go back to Windows XP? Regards, Hank Arnold (MVP - DS)
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August 1st, 2010 4:21pm

On Sun, 1 Aug 2010 11:00:17 +0000, MJKleist wrote: Printing a Word Doc.  Office 2007, Useing a HP 4400 Printer with Windown 7 operateing system... Why does it not print? Is it just the Word document that doesn't print, or will nothing print? Is this a new problem with Windows 7, or were you previously able to print from it? If nothing prints and never did with Windows 7, have you installed a Windows 7 driver for the printer? If not, go to the HP web site and download (if it exists) and install it. Whenever you change to a new version of Windows, you need to install drivers for printers, scanners, video cards, etc., that have been written for that new version of Windows. And also note that you need different drivers for a 32-bit version of Windows and a 64-bit version. It's up to the manufacturer of the hardware to write and make available for download those drivers. Especially if your hardware is older, it may well be that the manufacturer has decided that it's not worth his time and effort to develop drivers for hardware that he is no longer selling. Check with the manufacturer or on their web site to see if a driver exists. If it doesn't, you're out of luck. So in the future, before you do such an upgrade, be sure that you've done the appropriate research to find out what drivers don't exist, and therefore what hardware you will have to replace if you upgrade. Ken Blake
August 1st, 2010 6:24pm

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