We are using Lync 2010.
In Lync, if a call is not answered, and does not go to voicemail, is anything recorded in the Lync database ?
It looks to me as if nothing is recorded in the database, but I was wondering if there is an option in Lync configuration to make Lync record such activity in its database.
Is there a way to tell from the LYnc database if a call was answered by a person or went to voicemail
I have been looking at the LCSCDR database, at the sessionDetails table, but cannot see a way of distinguising between these scenarios.