Hi,

Internet explorer is continually crashing in desktop mode upon starting the program where the following message is displayed:

"Internet Explorer has stopped working: A problem has caused the program to stop working correctly. Windows will close the program and notify you if a solution is available". 

The IE app works perfectly well in the "Start" screen, but not on desktop mode.

I have tried using:

1.  Perform System maintenance troubleshooter

2. Internet Properties\Advanced\Restore advanced settings

3. Internet Properties\Advanced\Restore internet explorer settings

After performing all the 3 above tasks I rebooted my PC and the first time I opened IE in desktop mode it worked, but after closing and re-opening (without making any changes to settings etc) it continued to crash and display the above message.

I have also looked at the error message in the action centre which is shown below:

Description
Faulting Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: IEXPLORE.EXE
Application Version: 11.0.9600.17037
Application Timestamp: 5312c30a
Fault Module Name: ntdll.dll
Fault Module Version: 6.3.9600.17031
Fault Module Timestamp: 5308893d
Exception Code: c0000005
Exception Offset: 00050833
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 2057
Additional Information 1: 776e
Additional Information 2: 776ea3ba04c5ae5bfeb50228fb8e5858
Additional Information 3: 41c6
Additional Information 4: 41c63830943b52641a90ca2638bbb155

Extra information about the problem
Bucket ID: d0bb89965a5599ec42bfda69b8f34b27 (73196573966)

Your assistance with solving this issue will be greatly appreciated.

Jon

Morning,

I have found a work a round for this after getting reports of it through work.

It seems to be associated with Trusteer Endpoint Protection (Rapport)

A lot of bank use this i believe. It should be listed in Progs and Features - Remove it

Hi,

This issue can be caused by 3rd part software conflict.

Please test the issue in Clean boot Mode:

How to perform a clean boot
http://support.microsoft.com/kb/929135
 
If the issue doesnt appear in clean boot mode, you can determine which one can be the cause by using dichotomy in MSconfig. Checking on half of Non-Microsoft service and restart, determining which half of the services cause the issue and repeating to check half of the problematic half services.

Then, if the issue still persists in clean boot mode, please help to collect the crash dump file and post back for our research.

First enable app crash dump collection by copying following words into notepad, saving it as dump.reg and double click to import it:

Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\localdumps\iexplore.EXE]
"DumpFolder"=hex(2):63,00,3a,00,5c,00,63,00,72,00,61,00,73,00,68,00,64,00,75,\
  00,6d,00,70,00,73,00,00,00
"DumpCount"=dword:00000010
"DumpType"=dword:00000001
"CustomDumpFlags"=dword:00000000

Then, open Excel to repro the issue. If crash issue appeared, please find the crashdump file under c:\.

To further help you, please upload this file into Skydrive and shared the link here.

Also, you can try to analyze dump by yourself if you would like to

How to analyze app crash dump file:
http://blogs.technet.com/b/askperf/archive/2007/05/29/basic-debugging-of-an-application-crash.aspx