I have an E1 Office 365 user running Windows 7 Home Premium and Office 2007, both 32 bit versions, who has installed the Lync 2013 application from the Office 365 portal.  When the user attempts to launch Lync the follwoing error isretunred.  We have uninstalled and reinstalled the application and arestill receiving the same error.  We have also performed a clean boot and continue to receive the error.  No previous versions of Lync have existed on this machine.  Any thoughts on what should be done to resolve? <o:p></o:p>

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ERROR MESSAGE

Microsoft Lync has stopped working

A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available.

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Try to download update of LYNC 2013 to fix this issue and then test again.

http://www.microsoft.com/en-us/download/details.aspx?id=36742

For Using Lync Client 2013 of office 365, and if have office 2007, you will need to install office desktop apps

To install office desktop app, you can check this link

http://office.microsoft.com/en-in/office365-suite-help/use-my-current-office-desktop-apps-with-office-365-HA102817827.aspx?CTT=5&origin=HA104056831

then try again to launch lync 2013 client.

We have updated the liync client app and installed the office desktop app as per the suggestions.  Restarted the computer and attempted to launch Lync and received the same error message.

I was just informaed that when we attempted the update of the Lync client we received the following message:

'There are no products affected by this package installed on this system'

Verify that you install Desktop Apps setup For Microsoft outlook and Lync