Hello, I have recently been bumping into an issue with my PC. Every time I play the game Counter-Strike: Global Offensive the application will crash. When the crashes first occured, a couple of weeks ago, my PC had no active anti-virus program and some virus might have damaged a file(?). I recently acquired an anti-virus program called ''Avast!'' and cleaned up my PC as best I could, the error still occurs.

I had a look at the eventlog of my PC and I found several errors that surfaced once the crash occured:

This is error #1

Log Name:      Application
Source:        Application Hang
Date:          30/06/2015 02:00:14
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Tytan
Description:
The program csgo.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: 220c
 Start Time: 01d0b2cf0cc4979f
 Termination Time: 4294967295
 Application Path: D:\steamZ\steamapps\common\Counter-Strike Global Offensive\csgo.exe
 Report Id: 5c048ace-1ec3-11e5-8132-74d02b99d2e5
 Faulting package full name: 
 Faulting package-relative application ID: 

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-06-30T01:00:14.000000000Z" />
    <EventRecordID>79066</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Tytan</Computer>
    <Security />
  </System>
  <EventData>
    <Data>csgo.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>220c</Data>
    <Data>01d0b2cf0cc4979f</Data>
    <Data>4294967295</Data>
    <Data>D:\steamZ\steamapps\common\Counter-Strike Global Offensive\csgo.exe</Data>
    <Data>5c048ace-1ec3-11e5-8132-74d02b99d2e5</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>54006F00700020006C006500760065006C002000770069006E0064006F0077002000690073002000690064006C00650000000000</Binary>
  </EventData>
</Event>

This is error #2

Log Name:      Application
Source:        .NET Runtime
Date:          30/06/2015 02:01:20
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Tytan
Description:
Application: mmc.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Reflection.TargetInvocationException
Stack:
   at Microsoft.ManagementConsole.Executive.MmcThreadMessageWindow.OnThreadException(Exception e)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
   at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
   at Microsoft.ManagementConsole.Internal.SnapInMessagePumpProxy.Microsoft.ManagementConsole.Internal.ISnapInMessagePumpProxy.Run()
   at Microsoft.ManagementConsole.Executive.SnapInThread.OnThreadStart()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-06-30T01:01:20.000000000Z" />
    <EventRecordID>79068</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Tytan</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Application: mmc.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Reflection.TargetInvocationException
Stack:
   at Microsoft.ManagementConsole.Executive.MmcThreadMessageWindow.OnThreadException(Exception e)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG&amp; msg)
   at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
   at Microsoft.ManagementConsole.Internal.SnapInMessagePumpProxy.Microsoft.ManagementConsole.Internal.ISnapInMessagePumpProxy.Run()
   at Microsoft.ManagementConsole.Executive.SnapInThread.OnThreadStart()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()
</Data>
  </EventData>
</Event>

This is error#3

Log Name:      Application
Source:        Application Error
Date:          30/06/2015 02:01:20
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Tytan
Description:
Faulting application name: mmc.exe, version: 6.3.9600.17415, time stamp: 0x54504e26
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17415, time stamp: 0x54505737
Exception code: 0xe0434352
Fault offset: 0x0000000000008b9c
Faulting process id: 0x168
Faulting application start time: 0x01d0b2d0317144f5
Faulting application path: C:\WINDOWS\system32\mmc.exe
Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll
Report Id: 84a6fffd-1ec3-11e5-8132-74d02b99d2e5
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-06-30T01:01:20.000000000Z" />
    <EventRecordID>79069</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Tytan</Computer>
    <Security />
  </System>
  <EventData>
    <Data>mmc.exe</Data>
    <Data>6.3.9600.17415</Data>
    <Data>54504e26</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.3.9600.17415</Data>
    <Data>54505737</Data>
    <Data>e0434352</Data>
    <Data>0000000000008b9c</Data>
    <Data>168</Data>
    <Data>01d0b2d0317144f5</Data>
    <Data>C:\WINDOWS\system32\mmc.exe</Data>
    <Data>C:\WINDOWS\system32\KERNELBASE.dll</Data>
    <Data>84a6fffd-1ec3-11e5-8132-74d02b99d2e5</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

Thank you in advance.

• Edited by nitrikk Tuesday, June 30, 2015 1:26 AM

Unfortunately, Event ID 1002 is a standard number for application crashes. What you can do is run a sfc /scannow and a CHKDSK /f (restart to start the scan) from an elevated command prompt to see if any errors can be found and fixed.

If nothing comes of that, I'd do a repair/reinstall of CS:GO.

GLHF

• Edited by Acreed02 16 hours 56 minutes ago

I executed the sfc /scannow in the command promt, this is the message after it finished: 

''Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not supported in offline servicing scenarios.''

I located the CBS.log but it is a rather long message, should I post the entire log from the beginning of the scan as well?

• Edited by nitrikk 16 hours 34 minutes ago

You need to run DISM to fix the errors.  Instructions for which are at the end of this wiki

http://answers.microsoft.com/en-us/windows/wiki/windows_other-system/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

The CBS logs are hardly ever helpful other than finding out what couldn't be fixed. Often times you need to run sfc /scannow several times to fix all errors. It is possible that some files that were fixed in that scan solved your issue. For a good article on SFC, check this out.

You should run the DISM mentioned in this article as well since you are on Windows 8

Co-Authored JMH3143/ ZigZag3143

Team ZigZag

EDIT: This is the second time this week you've barely beat me to the punch Zig, I gotta work on my typing skills ;)

• Edited by Acreed02 14 hours 23 minutes ago

I did as you recommended and afterwards there were no ''corrupted files'' or whatever found. However, about 30 minutes later, when I was switching tabs from google to a livestreaming service called 'Twitch' my PC started freezing (buzzing noise etc) and then recovered. I then received an error message in the bottom right saying something about ''Kernel Mode stopped responding and has successfully recovered'' (not an accurate description of the error message).

Once again I opened the logs but this time I found ''Warnings'' instead of Errors:

Log Name:      System
Source:        Display
Date:          30/06/2015 17:13:32
Event ID:      4101
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      Tytan
Description:
Display driver nvlddmkm stopped responding and has successfully recovered.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Display" />
    <EventID Qualifiers="0">4101</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-06-30T16:13:32.000000000Z" />
    <EventRecordID>51779</EventRecordID>
    <Channel>System</Channel>
    <Computer>Tytan</Computer>
    <Security />
  </System>
  <EventData>
    <Data>nvlddmkm</Data>
    <Data>
    </Data>
  </EventData>
</Event>

• Edited by nitrikk 15 hours 2 minutes ago

nvlddmkm is an Nvidia driver, it seems to be having issues. I'd suggest completely removing it and downloading the latest version for your specific video card. Keep us updated.

Thing is, I already uninstalled my nvidia drivers yesterday and got the latest ones, did not seem to be of any use :/

I will however attempt to do a more clean or thorough uninstall of my drivers, will update the situation afterwards

• Edited by nitrikk 14 hours 6 minutes ago

How old is your video card?

My video card is: Nvidia GeForce 780, about 2 years old, maybe more.

If reinstalling the drivers doesn't work I'd take two different paths.

1. Try installing the drivers from nVidia's site rather than through the control panel, as a matter of fact I'd remove the control panel completely as a test.If you have been installing the drivers from the site, try doing so from the control panel.

2. Take out the video card and run some games on the integrated card to see if the issue persists. Might need to put CSGO on minimal graphics and deal with some low FPS for awhile. Just be sure to let me know what server you're playing on so I can come take advantage of your disadvantage! ;)

Previously I installed them from their website, how would I install them from the control panel?

If you have the nVidia control panel installed, open it up and click on "search for updates" It'll find the latest driver for your video card, download and install it. By installing the driver through the control panel you can be sure you're getting the correct, most up to date driver.

• Edited by Acreed02 13 hours 10 minutes ago

Unfortunately, Event ID 1002 is a standard number for application crashes. What you can do is run a sfc /scannow and a CHKDSK /f (restart to start the scan) from an elevated command prompt to see if any errors can be found and fixed.

If nothing comes of that, I'd do a repair/reinstall of CS:GO.

GLHF

• Edited by Acreed02 Tuesday, June 30, 2015 2:26 PM

I attempted to uninstall all nvidia drivers but they keep coming back after restarting the PC?

Ok, are they the same drivers that you uninstalled? Or are they drivers Windows installs in order to make your video card initially work? (Like when you first install a new video card)

If they are the same drivers follow these instructions to completely remove the drivers.

Well, I think it is the same ones. Although not all of the uninstalled ones are back on the list. Only 2 of them, the ''NVIDIA 3D Vision Driver 353.06'' and the ''NVIDIA Graphics Driver 353.06''

The third nvidia driver is the ''NVIDIA HD Audio Driver 1.3.33.0'' which I did not manage to uninstall.

The Graphics Driver seems to be associated with the nvidia control panel however.

• Edited by nitrikk 12 hours 37 minutes ago

I executed the sfc /scannow in the command promt, this is the message after it finished: 

''Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not supported in offline servicing scenarios.''

I located the CBS.log but it is a rather long message, should I post the entire log from the beginning of the scan as well?

• Edited by nitrikk Tuesday, June 30, 2015 2:48 PM

When you reboot your computer after uninstalling them, is the resolution large? Or is it the same resolution as when you rebooted before uninstalling the drivers? If the resolution doesn't change the drivers aren't uninstalled correctly. Make sure to follow the instructions I linked above to completely uninstall them. Then reinstall them via the control panel and see if the errors continue.

The CBS logs are hardly ever helpful other than finding out what couldn't be fixed. Often times you need to run sfc /scannow several times to fix all errors. It is possible that some files that were fixed in that scan solved your issue. For a good article on SFC, check this out.

You should run the DISM mentioned in this article as well since you are on Windows 8

Co-Authored JMH3143/ ZigZag3143

Team ZigZag

EDIT: This is the second time this week you've barely beat me to the punch Zig, I gotta work on my typing skills ;)

• Edited by Acreed02 Tuesday, June 30, 2015 4:59 PM

When I reboot nothing appears to change, except when I attempt to uninstall the ''NVIDIA Graphics Driver 353.06''. Which results in the nvidia controlpanel temporarily getting disabled and removing my digital vibrance %. In these instructions that you linked I have to pay 37? It says in the guide that its free but in the store its 37 euros. Want me to try the demo?

• Edited by nitrikk 12 hours 24 minutes ago

. In these instructions that you linked I have to pay 37? It says in the guide that its free but in the store its 37 euros. Want me to try the demo?

Wait, what? It should be a Steam page that has a 7 step instruction on how to completely remove drivers with a link to a free driver removal tool. Is that what you see when you click on this?

It is a 7 step instruction and step 2 links me to http://store.steampowered.com/app/234820/

• Edited by nitrikk 12 hours 11 minutes ago

Go here and on the left hand side under the free version you can click the "download from teexy.com"

 

I did as you recommended and afterwards there were no ''corrupted files'' or whatever found. However, about 30 minutes later, when I was switching tabs from google to a livestreaming service called 'Twitch' my PC started freezing (buzzing noise etc) and then recovered. I then received an error message in the bottom right saying something about ''Kernel Mode stopped responding and has successfully recovered'' (not an accurate description of the error message).

Once again I opened the logs but this time I found ''Warnings'' instead of Errors:

Log Name:      System
Source:        Display
Date:          30/06/2015 17:13:32
Event ID:      4101
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      Tytan
Description:
Display driver nvlddmkm stopped responding and has successfully recovered.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Display" />
    <EventID Qualifiers="0">4101</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-06-30T16:13:32.000000000Z" />
    <EventRecordID>51779</EventRecordID>
    <Channel>System</Channel>
    <Computer>Tytan</Computer>
    <Security />
  </System>
  <EventData>
    <Data>nvlddmkm</Data>
    <Data>
    </Data>
  </EventData>
</Event>

• Edited by nitrikk Tuesday, June 30, 2015 4:20 PM

Did as the tutorial asked and all nvidia drivers were removed. Two were still in the list but when clicked on it said 'The specified module could not be found''

No installations are working either. The GeForce experience installation cancels and says: ''Nvidia GeForce requires an Nvidia GPU.''

And when attempting to install the 

GEFORCE GAME READY DRIVER

The installer tells me: NVIDIA Installer cannot continue

This graphics driver could not find compatible graphics hardware

Note* I did manage to uninstall the driver this time, and the nvidia control panel is gone.

• Edited by nitrikk 10 hours 43 minutes ago

Thing is, I already uninstalled my nvidia drivers yesterday and got the latest ones, did not seem to be of any use :/

I will however attempt to do a more clean or thorough uninstall of my drivers, will update the situation afterwards

• Edited by nitrikk Tuesday, June 30, 2015 5:17 PM

If you have the nVidia control panel installed, open it up and click on "search for updates" It'll find the latest driver for your video card, download and install it. By installing the driver through the control panel you can be sure you're getting the correct, most up to date driver.

• Edited by Acreed02 Tuesday, June 30, 2015 6:12 PM

Now I cannot launch my game, and looking in the device manager I can no longer locate the ''Display Adapters''

Well, I think it is the same ones. Although not all of the uninstalled ones are back on the list. Only 2 of them, the ''NVIDIA 3D Vision Driver 353.06'' and the ''NVIDIA Graphics Driver 353.06''

The third nvidia driver is the ''NVIDIA HD Audio Driver 1.3.33.0'' which I did not manage to uninstall.

The Graphics Driver seems to be associated with the nvidia control panel however.

• Edited by nitrikk Tuesday, June 30, 2015 6:46 PM

When I reboot nothing appears to change, except when I attempt to uninstall the ''NVIDIA Graphics Driver 353.06''. Which results in the nvidia controlpanel temporarily getting disabled and removing my digital vibrance %. In these instructions that you linked I have to pay 37? It says in the guide that its free but in the store its 37 euros. Want me to try the demo?

• Edited by nitrikk Tuesday, June 30, 2015 6:59 PM

It is a 7 step instruction and step 2 links me to http://store.steampowered.com/app/234820/

• Edited by nitrikk Tuesday, June 30, 2015 7:12 PM

Should I perform a system restore?

Did as the tutorial asked and all nvidia drivers were removed. Two were still in the list but when clicked on it said 'The specified module could not be found''

No installations are working either. The GeForce experience installation cancels and says: ''Nvidia GeForce requires an Nvidia GPU.''

And when attempting to install the 

GEFORCE GAME READY DRIVER

The installer tells me: NVIDIA Installer cannot continue

This graphics driver could not find compatible graphics hardware

Note* I did manage to uninstall the driver this time, and the nvidia control panel is gone.

• Edited by nitrikk Tuesday, June 30, 2015 8:39 PM

hello?

Hi,

The NVIDIA driver failed is probably caused by driver edition doesn't match the hardware. Please check its official website carefully and download the correct driver for test. If problem persists, you can check system restore point and restore your system to a former normal time point.