Hello, I have recently been bumping into an issue with my PC. Every time I play the game Counter-Strike: Global Offensive the application will crash. When the crashes first occured, a couple of weeks ago, my PC had no active anti-virus program and some virus might have damaged a file(?). I recently acquired an anti-virus program called ''Avast!'' and cleaned up my PC as best I could, the error still occurs.

I had a look at the eventlog of my PC and I found several errors that surfaced once the crash occured:

This is error #1

Log Name:      Application
Source:        Application Hang
Date:          30/06/2015 02:00:14
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Tytan
Description:
The program csgo.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: 220c
 Start Time: 01d0b2cf0cc4979f
 Termination Time: 4294967295
 Application Path: D:\steamZ\steamapps\common\Counter-Strike Global Offensive\csgo.exe
 Report Id: 5c048ace-1ec3-11e5-8132-74d02b99d2e5
 Faulting package full name: 
 Faulting package-relative application ID: 

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-06-30T01:00:14.000000000Z" />
    <EventRecordID>79066</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Tytan</Computer>
    <Security />
  </System>
  <EventData>
    <Data>csgo.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>220c</Data>
    <Data>01d0b2cf0cc4979f</Data>
    <Data>4294967295</Data>
    <Data>D:\steamZ\steamapps\common\Counter-Strike Global Offensive\csgo.exe</Data>
    <Data>5c048ace-1ec3-11e5-8132-74d02b99d2e5</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>54006F00700020006C006500760065006C002000770069006E0064006F0077002000690073002000690064006C00650000000000</Binary>
  </EventData>
</Event>

This is error #2

Log Name:      Application
Source:        .NET Runtime
Date:          30/06/2015 02:01:20
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Tytan
Description:
Application: mmc.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Reflection.TargetInvocationException
Stack:
   at Microsoft.ManagementConsole.Executive.MmcThreadMessageWindow.OnThreadException(Exception e)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
   at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
   at Microsoft.ManagementConsole.Internal.SnapInMessagePumpProxy.Microsoft.ManagementConsole.Internal.ISnapInMessagePumpProxy.Run()
   at Microsoft.ManagementConsole.Executive.SnapInThread.OnThreadStart()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-06-30T01:01:20.000000000Z" />
    <EventRecordID>79068</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Tytan</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Application: mmc.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Reflection.TargetInvocationException
Stack:
   at Microsoft.ManagementConsole.Executive.MmcThreadMessageWindow.OnThreadException(Exception e)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG&amp; msg)
   at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
   at Microsoft.ManagementConsole.Internal.SnapInMessagePumpProxy.Microsoft.ManagementConsole.Internal.ISnapInMessagePumpProxy.Run()
   at Microsoft.ManagementConsole.Executive.SnapInThread.OnThreadStart()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()
</Data>
  </EventData>
</Event>

This is error#3

Log Name:      Application
Source:        Application Error
Date:          30/06/2015 02:01:20
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Tytan
Description:
Faulting application name: mmc.exe, version: 6.3.9600.17415, time stamp: 0x54504e26
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17415, time stamp: 0x54505737
Exception code: 0xe0434352
Fault offset: 0x0000000000008b9c
Faulting process id: 0x168
Faulting application start time: 0x01d0b2d0317144f5
Faulting application path: C:\WINDOWS\system32\mmc.exe
Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll
Report Id: 84a6fffd-1ec3-11e5-8132-74d02b99d2e5
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-06-30T01:01:20.000000000Z" />
    <EventRecordID>79069</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Tytan</Computer>
    <Security />
  </System>
  <EventData>
    <Data>mmc.exe</Data>
    <Data>6.3.9600.17415</Data>
    <Data>54504e26</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.3.9600.17415</Data>
    <Data>54505737</Data>
    <Data>e0434352</Data>
    <Data>0000000000008b9c</Data>
    <Data>168</Data>
    <Data>01d0b2d0317144f5</Data>
    <Data>C:\WINDOWS\system32\mmc.exe</Data>
    <Data>C:\WINDOWS\system32\KERNELBASE.dll</Data>
    <Data>84a6fffd-1ec3-11e5-8132-74d02b99d2e5</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

Thank you in advance.

• Edited by nitrikk Tuesday, June 30, 2015 1:26 AM

Unfortunately, Event ID 1002 is a standard number for application crashes. What you can do is run a sfc /scannow and a CHKDSK /f (restart to start the scan) from an elevated command prompt to see if any errors can be found and fixed.

If nothing comes of that, I'd do a repair/reinstall of CS:GO.

GLHF

• Edited by Acreed02 Tuesday, June 30, 2015 2:26 PM

I executed the sfc /scannow in the command promt, this is the message after it finished: 

''Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not supported in offline servicing scenarios.''

I located the CBS.log but it is a rather long message, should I post the entire log from the beginning of the scan as well?

• Edited by nitrikk Tuesday, June 30, 2015 2:48 PM

The CBS logs are hardly ever helpful other than finding out what couldn't be fixed. Often times you need to run sfc /scannow several times to fix all errors. It is possible that some files that were fixed in that scan solved your issue. For a good article on SFC, check this out.

You should run the DISM mentioned in this article as well since you are on Windows 8

Co-Authored JMH3143/ ZigZag3143

Team ZigZag

EDIT: This is the second time this week you've barely beat me to the punch Zig, I gotta work on my typing skills ;)

• Edited by Acreed02 Tuesday, June 30, 2015 4:59 PM

I did as you recommended and afterwards there were no ''corrupted files'' or whatever found. However, about 30 minutes later, when I was switching tabs from google to a livestreaming service called 'Twitch' my PC started freezing (buzzing noise etc) and then recovered. I then received an error message in the bottom right saying something about ''Kernel Mode stopped responding and has successfully recovered'' (not an accurate description of the error message).

Once again I opened the logs but this time I found ''Warnings'' instead of Errors:

Log Name:      System
Source:        Display
Date:          30/06/2015 17:13:32
Event ID:      4101
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      Tytan
Description:
Display driver nvlddmkm stopped responding and has successfully recovered.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Display" />
    <EventID Qualifiers="0">4101</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-06-30T16:13:32.000000000Z" />
    <EventRecordID>51779</EventRecordID>
    <Channel>System</Channel>
    <Computer>Tytan</Computer>
    <Security />
  </System>
  <EventData>
    <Data>nvlddmkm</Data>
    <Data>
    </Data>
  </EventData>
</Event>

• Edited by nitrikk Tuesday, June 30, 2015 4:20 PM

Thing is, I already uninstalled my nvidia drivers yesterday and got the latest ones, did not seem to be of any use :/

I will however attempt to do a more clean or thorough uninstall of my drivers, will update the situation afterwards

• Edited by nitrikk Tuesday, June 30, 2015 5:17 PM

If you have the nVidia control panel installed, open it up and click on "search for updates" It'll find the latest driver for your video card, download and install it. By installing the driver through the control panel you can be sure you're getting the correct, most up to date driver.

• Edited by Acreed02 Tuesday, June 30, 2015 6:12 PM

Well, I think it is the same ones. Although not all of the uninstalled ones are back on the list. Only 2 of them, the ''NVIDIA 3D Vision Driver 353.06'' and the ''NVIDIA Graphics Driver 353.06''

The third nvidia driver is the ''NVIDIA HD Audio Driver 1.3.33.0'' which I did not manage to uninstall.

The Graphics Driver seems to be associated with the nvidia control panel however.

• Edited by nitrikk Tuesday, June 30, 2015 6:46 PM

When I reboot nothing appears to change, except when I attempt to uninstall the ''NVIDIA Graphics Driver 353.06''. Which results in the nvidia controlpanel temporarily getting disabled and removing my digital vibrance %. In these instructions that you linked I have to pay 37? It says in the guide that its free but in the store its 37 euros. Want me to try the demo?

• Edited by nitrikk Tuesday, June 30, 2015 6:59 PM

It is a 7 step instruction and step 2 links me to http://store.steampowered.com/app/234820/

• Edited by nitrikk Tuesday, June 30, 2015 7:12 PM

Did as the tutorial asked and all nvidia drivers were removed. Two were still in the list but when clicked on it said 'The specified module could not be found''

No installations are working either. The GeForce experience installation cancels and says: ''Nvidia GeForce requires an Nvidia GPU.''

And when attempting to install the 

GEFORCE GAME READY DRIVER

The installer tells me: NVIDIA Installer cannot continue

This graphics driver could not find compatible graphics hardware

Note* I did manage to uninstall the driver this time, and the nvidia control panel is gone.

• Edited by nitrikk Tuesday, June 30, 2015 8:39 PM

@Roger Lu, I have tried different drivers, the ones that the GeForce/Nvidia website automatically suggests for my graphics card. I saw on the nvidia forums that more users have similar problems as I, even the people with fresh graphics cards. The Nvidia team released a ''hotfix'' for this issue, although it did not work, maybe a little, but the issue is still at hand.

@Acreed02 I do not have the CD, and I have already made ABSOLUTELY sure that the drivers are correct.

The situation has become even more critical, some hours ago my computer completely froze with a strong buzzing noise and did not recover like it did the other times. I checked my eventlog and it was full of error messages, mostly concerning the nvidia driver (nvlddmkm).

Here are three of the error messages:

The description for Event ID 13 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

\Device\Video3
Graphics Exception: ESR 0x404490=0x80000001



The description for Event ID 13 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

\Device\Video3
Graphics Exception:  MISSING_MACRO_DATA

The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

\Device\Video3
15a4(519c) 00000000 00000000

Thanks for your patience and will to help me with this.

• Edited by nitrikk Saturday, July 04, 2015 9:23 PM

At this point I am unsure that this is even a Windows issue. The issue may be with NVIDIA itself since they sent out a "hotfix" It may have to do with their drivers affecting certain models of video cards, I myself have an NVIDIA card (gtx740) but I am not experiencing any issues.

I'd head over to their forums and follow up with those people that seem to be having similar issues to see if the hotfix helped them at all. At this point I think it would best serve you to continue your efforts there as this doesn't seem to be a Windows issue, but rather an NVIDIA one.

The only other thing I would suggest would be to find and older driver, one that was released before you started experiencing these problems to see if you can run smooth on that driver until NVIDIA releases a solid fix.