Hi!
We have experienced three different issues with Lync 2013/Skype FB lately.
There were two KBs that crashed Lync/SKB on startup, KB3054946(The Norwegian LanguagePack part of it) and KB3055014.
We solved those issues by removing the updates, but we remain with two computers that still experience the issue.
To get the two remaining computers to work with Lync/SFB we have to manually delete the SIP-folder/Cache inside it.
For every network change from wired to wireless we have to remove it. Every time it crash on one of those computers it states that the faulting module name is uc.dll.
We have tried to reinstall lync, recreate the uc.dll file and massive amounts of google searches.
I have added the report.wer file from one of the crashing computers below. Any ideas?
Version=1 EventType=APPCRASH EventTime=130852170788736893 ReportType=2 Consent=1 UploadTime=130852170790314268 ReportIdentifier=6396aec5-4d4e-11e5-827d-c4d98764372c IntegratorReportIdentifier=6396aec4-4d4e-11e5-827d-c4d98764372c WOW64=1 Response.BucketId=844768c2440f46d54e579823c6d634e2 Response.BucketTable=1 Response.LegacyBucketId=107517044785 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=lync.exe Sig[1].Name=Application Version Sig[1].Value=15.0.4745.1000 Sig[2].Name=Application Timestamp Sig[2].Value=55a4b28c Sig[3].Name=Fault Module Name Sig[3].Value=Uc.dll Sig[4].Name=Fault Module Version Sig[4].Value=15.0.4745.1000 Sig[5].Name=Fault Module Timestamp Sig[5].Value=55a4ba17 Sig[6].Name=Exception Code Sig[6].Value=c0000005 Sig[7].Name=Exception Offset Sig[7].Value=001db75b DynamicSig[1].Name=OS Version DynamicSig[1].Value=6.3.9600.2.0.0.256.4 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=1044 UI[2]=C:\Program Files (x86)\Microsoft Office\Office15\lync.exe UI[3]=Microsoft Lync has stopped working UI[4]=Windows can check online for a solution to the problem and try to restart the program. UI[5]=Check online for a solution and restart the program UI[6]=Check online for a solution later and close the program UI[7]=Close the program LoadedModule[0]=C:\Program Files (x86)\Microsoft Office\Office15\lync.exe LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll LoadedModule[2]=C:\Windows\SYSTEM32\KERNEL32.DLL LoadedModule[3]=C:\Windows\SYSTEM32\KERNELBASE.dll LoadedModule[4]=C:\Windows\system32\apphelp.dll LoadedModule[5]=C:\Windows\SYSTEM32\ADVAPI32.dll LoadedModule[6]=C:\Windows\SYSTEM32\ole32.dll LoadedModule[7]=C:\Windows\SYSTEM32\OLEAUT32.dll LoadedModule[8]=C:\Windows\SYSTEM32\MSVCR100.dll LoadedModule[9]=C:\Program Files (x86)\Microsoft Office\Office15\LyncModelProxy.dll LoadedModule[10]=C:\Program Files (x86)\Microsoft Office\Office15\LyncDesktopViewModel.dll LoadedModule[11]=C:\Program Files (x86)\Microsoft Office\Office15\PropertyModel.dll LoadedModule[12]=C:\Program Files (x86)\Microsoft Office\Office15\PropertyModelProxy.dll LoadedModule[13]=C:\Program Files (x86)\Microsoft Office\Office15\RtmMvrAs.dll LoadedModule[14]=C:\Program Files (x86)\Microsoft Office\Office15\RtmMvrSplitter.dll LoadedModule[15]=C:\Windows\SYSTEM32\MSVCP100.dll LoadedModule[16]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.9600.17415_none_dad8722c5bcc2d8f\gdiplus.dll LoadedModule[17]=C:\Windows\SYSTEM32\IMM32.dll LoadedModule[18]=C:\Windows\SYSTEM32\MSIMG32.dll LoadedModule[19]=C:\Windows\SYSTEM32\DWrite.dll LoadedModule[20]=C:\Windows\SYSTEM32\UIAutomationCore.DLL LoadedModule[21]=C:\Windows\SYSTEM32\msvcrt.dll LoadedModule[22]=C:\Windows\SYSTEM32\sechost.dll LoadedModule[23]=C:\Windows\SYSTEM32\RPCRT4.dll LoadedModule[24]=C:\Windows\SYSTEM32\combase.dll LoadedModule[25]=C:\Windows\SYSTEM32\GDI32.dll LoadedModule[26]=C:\Windows\SYSTEM32\USER32.dll LoadedModule[27]=C:\Windows\SYSTEM32\d2d1.dll LoadedModule[28]=C:\Windows\SYSTEM32\MSVCR110.dll LoadedModule[29]=C:\Program Files (x86)\Microsoft Office\Office15\RtmPal.dll LoadedModule[30]=C:\Program Files (x86)\Microsoft Office\Office15\RtmCodecs.dll LoadedModule[31]=C:\Windows\SYSTEM32\dxva2.dll LoadedModule[32]=C:\Windows\SYSTEM32\d3d9.dll LoadedModule[33]=C:\Windows\SYSTEM32\d3d11.dll LoadedModule[34]=C:\Windows\SYSTEM32\MSVCP110.dll LoadedModule[35]=C:\Windows\SYSTEM32\MSCTF.dll LoadedModule[36]=C:\Windows\SYSTEM32\SspiCli.dll LoadedModule[37]=C:\Windows\SYSTEM32\WINMM.dll LoadedModule[38]=C:\Windows\SYSTEM32\WS2_32.dll LoadedModule[39]=C:\Windows\SYSTEM32\PSAPI.DLL LoadedModule[40]=C:\Windows\SYSTEM32\POWRPROF.dll LoadedModule[41]=C:\Windows\SYSTEM32\pdh.dll LoadedModule[42]=C:\Program Files (x86)\Microsoft Office\Office15\dbghelp.dll LoadedModule[43]=C:\Windows\SYSTEM32\bcrypt.dll LoadedModule[44]=C:\Windows\SYSTEM32\SETUPAPI.dll LoadedModule[45]=C:\Windows\SYSTEM32\WTSAPI32.dll LoadedModule[46]=C:\Windows\SYSTEM32\PROPSYS.dll LoadedModule[47]=C:\Windows\SYSTEM32\VERSION.dll LoadedModule[48]=C:\Windows\SYSTEM32\dwmapi.dll LoadedModule[49]=C:\Windows\SYSTEM32\dxgi.dll LoadedModule[50]=C:\Windows\SYSTEM32\CRYPTBASE.dll LoadedModule[51]=C:\Windows\SYSTEM32\WINMMBASE.dll LoadedModule[52]=C:\Windows\SYSTEM32\NSI.dll LoadedModule[53]=C:\Windows\SYSTEM32\CFGMGR32.dll LoadedModule[54]=C:\Windows\SYSTEM32\bcryptPrimitives.dll LoadedModule[55]=C:\Windows\SYSTEM32\DEVOBJ.dll LoadedModule[56]=C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\mso.dll LoadedModule[57]=C:\Windows\system32\uxtheme.dll LoadedModule[58]=C:\Windows\SYSTEM32\WINSTA.dll LoadedModule[59]=C:\Windows\SYSTEM32\SHELL32.dll LoadedModule[60]=C:\Windows\SYSTEM32\SHLWAPI.dll LoadedModule[61]=C:\Windows\SYSTEM32\shcore.dll LoadedModule[62]=C:\Windows\SYSTEM32\kernel.appcore.dll LoadedModule[63]=C:\Program Files (x86)\Microsoft Office\Office15\Uc.dll LoadedModule[64]=C:\Program Files (x86)\Microsoft Office\Office15\RtmMvrCs.dll LoadedModule[65]=C:\Windows\SYSTEM32\WINSPOOL.DRV LoadedModule[66]=C:\Program Files (x86)\Microsoft Office\Office15\tmpod.dll LoadedModule[67]=C:\Windows\SYSTEM32\HID.DLL LoadedModule[68]=C:\Windows\SYSTEM32\WININET.dll LoadedModule[69]=C:\Windows\SYSTEM32\IPHLPAPI.DLL LoadedModule[70]=C:\Windows\SYSTEM32\iertutil.dll LoadedModule[71]=C:\Windows\SYSTEM32\USERENV.dll LoadedModule[72]=C:\Windows\SYSTEM32\WINNSI.DLL LoadedModule[73]=C:\Windows\SYSTEM32\profapi.dll LoadedModule[74]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17810_none_a9edf09f013934e0\Comctl32.dll LoadedModule[75]=C:\Windows\SYSTEM32\clbcatq.dll LoadedModule[76]=C:\Windows\SYSTEM32\msi.dll LoadedModule[77]=C:\Program Files (x86)\Microsoft Office\Office15\1033\lyncDesktopResources.dll LoadedModule[78]=C:\Windows\SYSTEM32\Secur32.dll LoadedModule[79]=C:\Windows\SYSTEM32\DavClnt.DLL LoadedModule[80]=C:\Windows\SYSTEM32\DAVHLPR.dll LoadedModule[81]=C:\Windows\System32\netprofm.dll LoadedModule[82]=C:\Windows\SYSTEM32\CRYPTSP.dll LoadedModule[83]=C:\Windows\system32\rsaenh.dll LoadedModule[84]=C:\Windows\System32\npmproxy.dll LoadedModule[85]=C:\Windows\SYSTEM32\webservices.dll LoadedModule[86]=C:\Windows\SYSTEM32\CRYPT32.dll LoadedModule[87]=C:\Windows\SYSTEM32\MSASN1.dll LoadedModule[88]=C:\Windows\SYSTEM32\DPAPI.dll LoadedModule[89]=C:\Windows\SYSTEM32\d3d10_1.dll LoadedModule[90]=C:\Windows\SYSTEM32\d3d10_1core.dll LoadedModule[91]=C:\Windows\SYSTEM32\D3D10Warp.dll LoadedModule[92]=C:\Windows\SYSTEM32\Normaliz.dll LoadedModule[93]=C:\Windows\SYSTEM32\WINHTTP.dll LoadedModule[94]=C:\Windows\SYSTEM32\ncrypt.dll LoadedModule[95]=C:\Windows\SYSTEM32\NTASN1.dll LoadedModule[96]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL LoadedModule[97]=C:\Windows\SYSTEM32\dhcpcsvc.DLL LoadedModule[98]=C:\Windows\SYSTEM32\sppc.dll LoadedModule[99]=C:\Windows\SYSTEM32\ntmarta.dll LoadedModule[100]=C:\Windows\SYSTEM32\ondemandconnroutehelper.dll LoadedModule[101]=C:\Windows\system32\mswsock.dll LoadedModule[102]=C:\Windows\SYSTEM32\urlmon.dll LoadedModule[103]=C:\Windows\SYSTEM32\DNSAPI.dll LoadedModule[104]=C:\Program Files (x86)\Microsoft Office\Office15\UccApi.dll LoadedModule[105]=C:\Program Files (x86)\Microsoft Office\Office15\Win32MsgQueue.dll LoadedModule[106]=C:\Windows\SYSTEM32\webio.dll LoadedModule[107]=C:\Program Files (x86)\Microsoft Office\Office15\1033\ocapires.dll LoadedModule[108]=C:\Program Files (x86)\Microsoft Office\Office15\Psom.dll LoadedModule[109]=C:\Windows\SYSTEM32\msxml6.dll LoadedModule[110]=C:\Program Files (x86)\Microsoft Office\Office15\OcImport.DLL LoadedModule[111]=C:\Program Files (x86)\Microsoft Office\Office15\ocrec.dll LoadedModule[112]=C:\Windows\System32\rasadhlp.dll LoadedModule[113]=C:\Windows\System32\fwpuclnt.dll LoadedModule[114]=C:\Windows\system32\mlang.dll LoadedModule[115]=C:\Windows\SYSTEM32\usp10.dll LoadedModule[116]=C:\Windows\system32\windowscodecs.dll LoadedModule[117]=C:\Program Files (x86)\Microsoft Office\Office15\RtmMediaManager.dll LoadedModule[118]=C:\Windows\SYSTEM32\AVRT.DLL LoadedModule[119]=C:\Program Files (x86)\Microsoft Office\Office15\AppSharingMediaProvider.dll LoadedModule[120]=C:\Program Files (x86)\Microsoft Office\Office15\RTMPLTFM.dll LoadedModule[121]=C:\Windows\SYSTEM32\Wlanapi.dll LoadedModule[122]=C:\Windows\SYSTEM32\Rasapi32.dll LoadedModule[123]=C:\Windows\SYSTEM32\rasman.dll LoadedModule[124]=C:\Windows\SYSTEM32\WINTRUST.dll LoadedModule[125]=C:\Windows\System32\Windows.Devices.Enumeration.dll LoadedModule[126]=C:\Windows\System32\StructuredQuery.dll LoadedModule[127]=C:\Windows\System32\NaturalLanguage6.dll LoadedModule[128]=C:\Windows\System32\NLSData0414.dll LoadedModule[129]=C:\Windows\System32\NLSLexicons0414.dll LoadedModule[130]=C:\Windows\System32\MSWB7.dll LoadedModule[131]=C:\Windows\System32\WinTypes.dll LoadedModule[132]=C:\Windows\System32\DevDispItemProvider.dll LoadedModule[133]=C:\Windows\SYSTEM32\DDORes.dll LoadedModule[134]=C:\Windows\SYSTEM32\DefaultDeviceManager.dll LoadedModule[135]=C:\Windows\System32\Windows.Devices.Sensors.dll LoadedModule[136]=C:\Windows\SYSTEM32\schannel.dll LoadedModule[137]=C:\Windows\System32\MMDevApi.dll LoadedModule[138]=C:\Windows\SYSTEM32\MFPlat.dll LoadedModule[139]=C:\Windows\SYSTEM32\RTWorkQ.DLL LoadedModule[140]=C:\Program Files\Intel\Media SDK\mfx_mft_h264ve_32.dll LoadedModule[141]=C:\Windows\SYSTEM32\MF.dll LoadedModule[142]=C:\Windows\SYSTEM32\MFCORE.DLL LoadedModule[143]=C:\Windows\SYSTEM32\ksuser.dll LoadedModule[144]=C:\Windows\System32\MFCaptureEngine.dll LoadedModule[145]=C:\Windows\SYSTEM32\deviceaccess.dll LoadedModule[146]=C:\Windows\SYSTEM32\vidcap.ax LoadedModule[147]=C:\Windows\SYSTEM32\kswdmcap.ax LoadedModule[148]=C:\Windows\SYSTEM32\MFC42.dll LoadedModule[149]=C:\Windows\SYSTEM32\ODBC32.dll LoadedModule[150]=C:\Windows\SYSTEM32\AUDIOSES.DLL LoadedModule[151]=C:\Windows\System32\MFReadWrite.dll LoadedModule[152]=C:\Windows\system32\WinSATAPI.dll LoadedModule[153]=C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\MSOXMLMF.DLL LoadedModule[154]=C:\Program Files (x86)\Microsoft Office\Office15\RdpQoEMetrics.dll LoadedModule[155]=C:\Windows\SYSTEM32\XmlLite.dll LoadedModule[156]=C:\Program Files (x86)\Microsoft Office\Office15\sqmapi.dll LoadedModule[157]=C:\Windows\SYSTEM32\sxs.dll LoadedModule[158]=C:\Program Files (x86)\Microsoft Office\Office15\lynchtmlconvpxy.dll LoadedModule[159]=C:\Windows\system32\explorerframe.dll LoadedModule[160]=C:\Windows\system32\DUser.dll LoadedModule[161]=C:\Windows\system32\DUI70.dll LoadedModule[162]=C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\riched20.dll LoadedModule[163]=C:\Windows\System32\Windows.Globalization.dll LoadedModule[164]=C:\Windows\System32\Bcp47Langs.dll LoadedModule[165]=C:\Windows\SYSTEM32\globinputhost.dll LoadedModule[166]=C:\Windows\SYSTEM32\gpapi.dll LoadedModule[167]=C:\Windows\SYSTEM32\dcomp.dll LoadedModule[168]=C:\Windows\system32\ncryptsslp.dll LoadedModule[169]=C:\Windows\SYSTEM32\cryptnet.dll LoadedModule[170]=C:\Windows\SYSTEM32\WLDAP32.dll LoadedModule[171]=C:\Windows\system32\ncryptprov.dll LoadedModule[172]=C:\Windows\SYSTEM32\logoncli.dll LoadedModule[173]=C:\Windows\SYSTEM32\netutils.dll LoadedModule[174]=C:\Windows\SYSTEM32\DSPARSE.dll LoadedModule[175]=C:\Windows\SYSTEM32\Kerberos.DLL LoadedModule[176]=C:\Windows\SYSTEM32\cryptdll.dll LoadedModule[177]=C:\Windows\SYSTEM32\msv1_0.DLL LoadedModule[178]=C:\Windows\SYSTEM32\inetcomm.dll LoadedModule[179]=C:\Windows\SYSTEM32\MSOERT2.dll LoadedModule[180]=C:\Windows\SYSTEM32\OLEACC.dll LoadedModule[181]=C:\Windows\SYSTEM32\inetres.dll LoadedModule[182]=C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\MSPTLS.DLL LoadedModule[183]=C:\Windows\SYSTEM32\twinapi.dll LoadedModule[184]=C:\Windows\SYSTEM32\twinapi.appcore.dll LoadedModule[185]=C:\Windows\SYSTEM32\actxprxy.dll LoadedModule[186]=C:\Program Files (x86)\Microsoft Office\Office15\msproof7.dll LoadedModule[187]=C:\Program Files (x86)\Microsoft Office\Office15\PROOF\msspell7.dll LoadedModule[188]=C:\Windows\SYSTEM32\MsSpellCheckingFacility.dll LoadedModule[189]=C:\Windows\SYSTEM32\mshtml.dll LoadedModule[190]=C:\Windows\SYSTEM32\IEFRAME.dll LoadedModule[191]=C:\Windows\System32\Windows.Networking.Connectivity.dll LoadedModule[192]=C:\Windows\System32\nlaapi.dll LoadedModule[193]=C:\Windows\SYSTEM32\igd10iumd32.dll LoadedModule[194]=C:\Windows\SYSTEM32\igdusc32.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 FriendlyEventName=Stopped working ConsentKey=APPCRASH AppName=Microsoft Lync AppPath=C:\Program Files (x86)\Microsoft Office\Office15\lync.exe ApplicationIdentity=00000000000000000000000000000000