Hi,

When Im calling from my Lync the person on the other side cannot hear my voice. Im using lync on my mac. This used to work before but has suddenly stopped working. My lync version is 14.0.10 and my OSX is 10.9.5. I use skype for audio calls on the same machine and it works well

Hi AshwanG,

You can configure your audio device settings in Lync Preferences. In the Lync Preferences window, click the Audio tab.

If you are having audio problems, and you can't resolve them within the Lync for Mac client, you can specify the input and output devices in your system sound settings:

1. Open System Preferences and select Sound.
2. Select the appropriate settings for "Output" and "Input".

Best regards,

Eric

• Edited by Eric_YangKModerator 22 hours 9 minutes ago

Hi AshwanG,

You can configure your audio device settings in Lync Preferences. In the Lync Preferences window, click the Audio tab.

If you are having audio problems, and you can't resolve them within the Lync for Mac client, you can specify the input and output devices in your system sound settings:

1. Open System Preferences and select Sound.
2. Select the appropriate settings for "Output" and "Input".

Best regards,

Eric

• Edited by Eric_YangKMicrosoft contingent staff, Moderator Tuesday, February 03, 2015 1:38 PM
• Marked as answer by Eric_YangKMicrosoft contingent staff, Moderator Tuesday, February 17, 2015 8:53 AM

Hi AshwanG,

You can configure your audio device settings in Lync Preferences. In the Lync Preferences window, click the Audio tab.

If you are having audio problems, and you can't resolve them within the Lync for Mac client, you can specify the input and output devices in your system sound settings:

1. Open System Preferences and select Sound.
2. Select the appropriate settings for "Output" and "Input".

Best regards,

Eric

• Edited by Eric_YangKMicrosoft contingent staff, Moderator Tuesday, February 03, 2015 1:38 PM
• Marked as answer by Eric_YangKMicrosoft contingent staff, Moderator Tuesday, February 17, 2015 8:53 AM

Hi AshwanG,

You can configure your audio device settings in Lync Preferences. In the Lync Preferences window, click the Audio tab.

If you are having audio problems, and you can't resolve them within the Lync for Mac client, you can specify the input and output devices in your system sound settings:

1. Open System Preferences and select Sound.
2. Select the appropriate settings for "Output" and "Input".

Best regards,

Eric

• Edited by Eric_YangKMicrosoft contingent staff, Moderator Tuesday, February 03, 2015 1:38 PM
• Marked as answer by Eric_YangKMicrosoft contingent staff, Moderator Tuesday, February 17, 2015 8:53 AM

Hi AshwanG,

You can configure your audio device settings in Lync Preferences. In the Lync Preferences window, click the Audio tab.

If you are having audio problems, and you can't resolve them within the Lync for Mac client, you can specify the input and output devices in your system sound settings:

1. Open System Preferences and select Sound.
2. Select the appropriate settings for "Output" and "Input".

Best regards,

Eric

• Edited by Eric_YangKMicrosoft contingent staff, Moderator Tuesday, February 03, 2015 1:38 PM
• Marked as answer by Eric_YangKMicrosoft contingent staff, Moderator Tuesday, February 17, 2015 8:53 AM

Hi AshwanG,

You can configure your audio device settings in Lync Preferences. In the Lync Preferences window, click the Audio tab.

If you are having audio problems, and you can't resolve them within the Lync for Mac client, you can specify the input and output devices in your system sound settings:

1. Open System Preferences and select Sound.
2. Select the appropriate settings for "Output" and "Input".

Best regards,

Eric

• Edited by Eric_YangKMicrosoft contingent staff, Moderator Tuesday, February 03, 2015 1:38 PM
• Marked as answer by Eric_YangKMicrosoft contingent staff, Moderator Tuesday, February 17, 2015 8:53 AM

Hi AshwanG,

You can configure your audio device settings in Lync Preferences. In the Lync Preferences window, click the Audio tab.

If you are having audio problems, and you can't resolve them within the Lync for Mac client, you can specify the input and output devices in your system sound settings:

1. Open System Preferences and select Sound.
2. Select the appropriate settings for "Output" and "Input".

Best regards,

Eric

• Edited by Eric_YangKModerator Tuesday, February 03, 2015 1:38 PM

Hi AshwanG,

You can configure your audio device settings in Lync Preferences. In the Lync Preferences window, click the Audio tab.

If you are having audio problems, and you can't resolve them within the Lync for Mac client, you can specify the input and output devices in your system sound settings:

1. Open System Preferences and select Sound.
2. Select the appropriate settings for "Output" and "Input".

Best regards,

Eric

• Edited by Eric_YangKModerator Tuesday, February 03, 2015 1:38 PM

Just had a 30+ minute Lync call using iphone headset with macbook air. All was good, then suddenly call when on hold, and microphone stopped working. Could not get it back. I have Lync Audio preferences up, and microphone is not having any effect. I also have system preferences/sounds up, and microphone is working just fine there. Something is up...