In Lync Server 2010 it seems that the 'enable enhanced emergency services' feature must be selected in order for 911 chat notifications to work?  This is problem for us because by selecting that we can no longer mask outbound caller IDs. After selecting that feature all outbound calls to 911 would only display our main telephone number (non 911 calls masked fine), and not the number we have set for it to display in Lync.  We do this because we have mutiple offices and want to display different caller IDs based on a Voice Policy.

Addtionally, it would be great if Lync could sent an email instead of a chat to alert our HR group of a 911 call. Chat only works if people are online.  Also, with email, an HR person can reply to all and say "they got this" or "911 was false alarm".  How is the chat conference set up, so memeber of HR would be joined together (if email is not an option)?  Thanks

• Edited by philm954 Tuesday, June 25, 2013 4:37 PM