Hi, OK, I read carefully everything I found there and on "MS Answers". No one KB or "solution" applies to my situation, nor for first posts from predecessors, who come with a same: MS Bluetooth Notebook Mouse 5000 is dropping time-to-time (from twice per hour to once per two hours) from HID (?). All appearances I found in the Net, and mine too, are with notebook computers, with "integrated" combo WiFi/Bluetooth adapter from Broadcom -- in my case it is Broadcom BCM2070 Bluetooth 2.1+EDR USB Device. Unfortunately, it seems Lenovo not count seriously their products (tech support just formal), Broadcom even have not an option for support for end-users. So. By long-way discovering of problem's origin, I make a decision about some "hang" between Bluetooth Support Service in W7 and device's internal "power saving" feature or something equal to it. In another words, then mouse software counts some period of inactivity (while typing, for example), it sends to a Service somewhat about "wake me up"/"I am awake". Exactly at this point trouble occurs: if you remember Win95/98 screen saver problem -- after some countdown screen saver appears regardless on user activity just few nano seconds before countdown ends, and you were dropped into dark screen. Going to MS recommended "Enable Bluetooth Devices in Control Panel for your mouse or keyboard " will will even bigger trouble: after changing "Bluetooth Support Service" owner/logon to to "Local System account" you will lost control of all bluetooth devices forever after system restart. In this case, it seems, there are only one pair of possible solutions: - continuously send "are you still there?" from working notebook to the mouse -- it can updated from MS update by driver update; - rewrite mouse internal code (and test it not only for "working", but for "sometimes idle" regime too). Hope it helps or, at least, will be poking to do something with MS Bt Mouse 5000 and all it's successors. Best regards, Eugenijus

Hi, Of course, I read "http://social.technet.microsoft.com/Forums/en-US/itprovistahardware/thread/d753f4eb-c3f0-4a06-9b3e-1d73eb41f370" before posting. And, explain me, please, WHY it is so hard to add this mouse to IntelliPoint's list? Because it is Bluetooth-based? Why we need some additional radio on our notebooks to connect a mouse (another radio mouses supported) while we have enough transmitters in our computers already? Let's write on this mouse package: "Not supported with IntelliPoint, remapping of button it is not possible". And count market loses on this product :) Is there possible to do something, or I must just return this funny rodent to the supplier? Eugenijus.

Hi liutas4x4, It is very helpful to include specifics about the hardware you are using for the forum participants to offer assistance. 1. Which version of Windows 7 and is it 32 or 64-bit 2. Specific manufacturer and model number of your notebook 3. Specific model of mouse - a 5000 optical or laser The Lenovo notebooks typically require the Windows 7 updates from Lenovo to provide stable operation. You can get the latest version of Intellipoint (8.0 for 32-bit) here: http://www.microsoft.com/hardware/download/download.aspx?category=MK Post your info and let's get this resolved.

. 1. about Windows OS Name Microsoft Windows 7 Home Premium Version 6.1.7600 Build 7600 System Type x64-based PC 2a. about Notebook Lenovo G560-3XG System Manufacturer LENOVO System Model 0679 Processor Intel(R) Core(TM) i5 CPU M 430 @ 2.27GHz, 2267 Mhz, 2 Core(s), 4 Logical Processor(s) BIOS Version/Date LENOVO 29CN24WW(V1.07), 4/22/2010 SMBIOS Version 2.6 2b. about Mouse software components Hardware Type HID-compliant mouse PNP Device ID HID\{00001124-0000-1000-8000-00805F9B34FB}_VID&0002045E_PID&0700&COL02\9&6538CEA&0&0001 Driver c:\windows\system32\drivers\mouhid.sys (6.1.7600.16385, 30.50 KB (31,232 bytes), 7/14/2009 3:00 AM) 2c. about Bluetooth Software Bluetooth Service -- Automatic, Running, Local System Account Bluetooth Support Service -- Automatic, Running, Local Service bluetoothheadsetproxy.exe c:\program files\lenovo\bluetooth software\bluetoothheadsetproxy.exe 6.2.1.100 8/11/2009 btstackserver.exe c:\program files\lenovo\bluetooth software\btstackserver.exe 6.2.1.100 8/11/2009 bttray.exe c:\program files\lenovo\bluetooth software\bttray.exe 6.2.1.100 8/11/2009 btwdins.exe c:\program files\lenovo\bluetooth software\btwdins.exe 6.2.1.100 8/11/2009 Hardware Broadcom BCM2070 Bluetooth 2.1+EDR USB Device (integrated) 3. about Mouse as hardware Microsoft Bluetooth Notebook Mouse 5000 v1.0 P/N XB07028-002 PID 77722-OEM-122BB52-00920 Nothing directly about Optical/Laser, except label "Microsoft Laser Technology" and "10" digit rounded by circle, formed from two arrows. Lenovo do not provide nothing for Windows 7 for 0679 model. May be I am wrong there? Mine version of Win7 is x64, but I do not found my mouse in IntelliPoint's lists -- not for x32 nor for x64 version. regards, Eugenijus Kostrubinas

Hi, Thanks. I found this page with downloads for the G560. click HERE. That links to this page: http://consumersupport.lenovo.com/ot/en/driversdownloads/APR_Driver_List.aspx?CategoryID=67873&OS=0 User Guides here: http://consumersupport.lenovo.com/ot/en/Guides/Guide_list.aspx?CategoryID=67873 You have the latest Bluetooth driver. Have you updated the BIOS and the Management Engine Interface and the Chipset? Anyway, you can make the system more stable. But, it seems the notebook is ok. Nice computer! Let's look at the bluetooth setup. In general, You switch on the wireless switch on the front and hit Fn + F5 and then turn on the mouse for pairing. (Push the red button) Once it is paired, the Intellipoint software can be used. Here's what I found for a Wireless Laser Mouse 5000. (Win7x64) http://www.microsoft.com/hardware/download/DownloadResult.aspx?category=MK&type=Mouse&name=63A-00001&os=Win7_64&lang=en OK. One more item. From device Manager, select the bluetooth device, right-click for properties, power management tab and uncheck allow the computer to turn off this device. select ok. That may stop the device from turning off. Another way would be to change the power plan, Start\Control Panel\Hardware and Sound\Power Options, select more options for your power plan, select advanced options, expand the wireless device catergory and configure the bluetooth radio using that method. I would say it is the power saving features of Win7 causing the drop-out. Try one or both of the above items for changing the power control of the bluetooth radio. One more item, you do have fresh batteries in the mouse, correct? ;-)

Thank you, With fresh batteries on mouse's board [:)] I am going right now to Lenovo updates you found for me. As for power savings on Lenovo side -- already configured, but there is no any Bluetooth power management in the power schemes (Wireless present, but not Bluetooth). But I like your idea very much and I'll double check for such options around. It will be pleasantly surprised if IntelliPoint accepts my rodent. I'll be back and will report the result. Many thankees, Eugenijus

Hi, So, after applying updates you found (thank you very much there), and tune-up of power saving options, it seems mouse's problem with lost connection is gone -- at least last time it was happened was right before updates. BTW -- Lenovo's way of updating is wrong -- every one updating process finished with W7 message about compatibility problem, but in real there are not any issue. But. IntelliPiont is still not working -- there are not "Wireless" tab on mouse properties, "Buttons" tab is disabled and IntelliPoint stays "There are not any USB mouse". Of course, there are not any USB mouse, it is Bluetooth wireless! :) It seems MS Wireless Mouse 5000 is not correct setting there, but I can not access drop-down menu with list of devices -- it is grayed out. Any workaround? Regards, Eugenijus.

Hi, A pesky rodent indeed! I have viewed any available product documentation and read me(s) for the Laser Mouse 5000 and Intellipoint. The only conclusion I can arrive at is this: Multiple radios are needed. It appears the Intellipoint software is looking for devices connected on the usb port. Meaning, you need to use the radio (transceiver) that was supplied with the mouse. This kb article says "connect the receiver to the usb port" (#4 in the last section) http://support.microsoft.com/kb/258785/en-us I did not see any MS product without a transceiver. So, it would seem that you need a different rodent to avoid using two radios with the Intellipoint software. Try a Logitech product. The V470 & M555b connect via Bluetooth and have nice features. Many of Logitech's products require a transceiver, although they now have a nano transceiver, which looks like a nub when connected. So, the answer is Intellipoint will not find the rodent without the transceiver.

Thank you for complete solution of problem I count with. So, I'll use another mouse for graphic applications / or will use external additional bluetooth adapter, -- thank to the Lord there are lot of them, very small, on the market. Sincerely, Eugenijus