Ok, my mother was online on her computer and went to watch music videos on MSN earlier today and some window pop up some thing called " Think Point" and it had Microsoft's logo. It won't let her online and it won't let her get on some apps such Task Manager etc. It keeps wanting her to install the full version of what ever it is for a certain price. It also won't let you restore your computer or shut down " Think Point". So is "Think Point" something of Microsoft's or is it some type of virus/hack/worm/trojan thing. If it is Microsoft's can you tell me how to get it to turn off or if it's not Microsoft's can you tell me how to fix it? Thank You1 person got this answerI do too

Ok, my mother was online on her computer and went to watch music videos on MSN earlier today and some window pop up some thing called " Think Point" and it had Microsoft's logo. It won't let her online and it won't let her get on some apps such Task Manager etc. It keeps wanting her to install the full version of what ever it is for a certain price. It also won't let you restore your computer or shut down " Think Point". So is "Think Point" something of Microsoft's or is it some type of virus/hack/worm/trojan thing. If it is Microsoft's can you tell me how to get it to turn off or if it's not Microsoft's can you tell me how to fix it? Thank YouTHINKPOINT is a VIRUS as other poster points out. do as they say.

First Solution (it will let you gain Internet connection so that you will be able to download a good antivirus). Be sure that you are in the ADMIN profile and all the hidden files are showing.Understand that every PC connected to your network via your router is infected, use this removal guide for both.1.Restart your Windows OS in Safe Mode with Networking. 2.Go to C:\Documents and Settings\ UserProfile\ Application Data. (for Windows XP).3.Go to C:\Users\ AppData\Roaming or C:\Users\ AppData\Local (for Windows Vista and Windows 7).4.Rename the following files: hotfix to hotfixbak, tmp to tmpbak, thinkpoint to thinkpointback.5.Reboot your computer normally. Now you should be able to connect to the Internet.Second Solution.1.Restart your computer. Once ThinkPoint appears press Ctrl+Alt+Delete orCtrl+Shift+Esc. You should be able to see the Windows Task Manager screen.2.Click the Porcesses tab and kill: hotfix.exe. 3.Now on the Task Manager window, click File – New Task – Run… and type explorer.exe.4.Click OK. 5.Open your browser, download and run Spybot-S&D. Now, let’s delete all the junk Thinkpoint installed on our computer. Delete the following files:Windows XP•C:\Documents and Settings\ Username\Application Data\ hotfix.exe •C:\Documents and Settings\ Username \Application Data\ [random words and numbers].batWindows Vista and Windows 7•C:\Users\ Username\AppData\Roaming\ hotfix.exe •C:\Users\ Username\ AppData\Roaming\ [random words and numbers].bat Now, delete the following registry keys: (click Start – Click Run… or type in the Search filed CMD and press Enter).•HKEY_CURRENT_USER \Software \PAV •HKEY_CURRENT_USER\ Software\ Microsoft\ Windows\CurrentVersion\ Internet Settings “WarnonBadCertRecving” = “0″•HKEY_CURRENT_USER\ Software\Microsoft\ Windows\CurrentVersion\ Internet Settings “WarnOnPostRedirect” = “0″•HKEY_CURRENT_USER\Software\ Microsoft\ Windows NT\CurrentVersion\ Winlogon “Shell” = “%AppData%\hotfix.exe”

This is not From Microsot, its a scam try this....You might be able to fix your problem by using System Restore. Here is how it works1. Keep tapping F8 during the early boot phase.2. Select Repair from the menu.3. Enter the Administrator's password when prompted. It is often blank.4. Select System Restore when prompted.5. Set Windows back to a point before the infection occurred.If this does not work then type the wordsRestart your computer. Once ThinkPoint appears press Ctrl+Alt+Delete orCtrl+Shift+Esc. You should be able to see the Windows Task Manager screen.Click the Porcesses tab and kill: hotfix.exe. Now on the Task Manager window, click File – New Task – Run… and type explorer.exe.Click OK. Now, let’s delete all the junk Thinkpoint installed on our computer. Delete the following files:Windows XPC:\Documents and Settings\ Username\Application Data\ hotfix.exe C:\Documents and Settings\ Username \Application Data\ [random words and numbers].batWindows Vista and Windows 7C:\Users\ Username\AppData\Roaming\ hotfix.exe C:\Users\ Username\ AppData\Roaming\ [random words and numbers].bat Registry:HKEY_CURRENT_USER\Software\ Microsoft\ Windows NT\CurrentVersion\ Winlogon “Shell” = “%AppData%\hotfix.exe”Empty the shell value.