I just bought a new Dell color cartridge from Staples and installed it into my printer, which is a 924 color printer. did an alignment sheet and only black print came up. No color, so removed black and color cartridge and reinstalled them both making sure there was no tape on either. Went to printer preferences and made sure black only was not checked. did another alignment, still no color, unplugged and replugged USB cable, restarted computer and tried alignment again, no color....help1 person needs an answerI do too

I just bought a new Dell color cartridge from Staples and installed it into my printer, which is a 924 color printer. did an alignment sheet and only black print came up. No color, so removed black and color cartridge and reinstalled them both making sure there was no tape on either. Went to printer preferences and made sure black only was not checked. did another alignment, still no color, unplugged and replugged USB cable, restarted computer and tried alignment again, no color....help =======================================Sounds like a hardware issue...Maybe the printer cartridge is bad.Have you tried the Dell One-Step Troubleshooting Tool?http://support.dell.com/support/topics/global.aspx/support/product_support/en/product_support_central?c=us&cs=19&l=en&product_family=Printer&s=dhsJohn Inzer - MS-MVP - Digital Media Experience - Notice_This is not tech support_I am a volunteer - Solutions that work for me may not work for you - ***Proceed at your own risk***