I have a computer that was used buy an ex-employee. He set it up so he is the Administrator. He is no longer available to discuss retrieving the password. Apparently, I will need to reformat the C drive and reload windows. We can not find the software that came with this computer.Q: Can I download XP Pro so I can reload it back onto the laptop using the Windows ID number on the computer?1 person needs an answerI do too

I have a computer that was used buy an ex-employee. He set it up so he is the Administrator. He is no longer available to discuss retrieving the password. Apparently, I will need to reformat the C drive and reload windows. We can not find the software that came with this computer.Q: Can I download XP Pro so I can reload it back onto the laptop using the Windows ID number on the computer?No.If there is a Windows XP Pro CoA label on the computer, it may have a hidden restore mechanism that will allow you to restore the computer to its ex-factory state. Go to the website of the computer manufacturer for further details.

We don't know the Administrator password on a laptop. We've tried all the obvious attempts (no PW, guesses, attempts). What can I do?

Hi Tristech, Refer the below Microsoft article and try the steps mentioned, check if it helps.How to log on to your Windows XP-based computer if you forget your password or if your password expireshttp://support.microsoft.com/kb/321305 Also refer the below Microsoft article on forgotten passwords.Microsoft policy about lost or forgotten passwordshttp://support.microsoft.com/kb/189126 Hope this helps!Halima S - Microsoft Support.Visit our Microsoft Answers Feedback Forum and let us know what you think.