Noob needing help
Hi all,
I am having some secuity issues with my laptop.
I am running vista, and things just didnt seem right so i ran Microsoft security essentials and it showed a couple of trojans which it now says have been removed. However since then i am getting a Microsoft pop up informing me that the host process for windows
service stopped working and was closed and that A problem caused the application to stop working correctly. I then get up a second pop up directing me to Microsoft updates. When i click on the link (or go directly to the Microsoft updates) the page loads but
then i get an error saying the connection was reset. My automatic updates is also switched off and when i try to reset this i get a Microsoft window opo up saying the program will not run, the dependency service or group failed to start.
As i say im a noob so please explain in idiot proof language, thanks in advance.
May 7th, 2011 7:12am
im still getting a Microsoft security essentials pop up telling me that i have the following trojan - Trojan:DOS/Alureon.A. What can i do? every time i remove it using the security essentials and reboot it comes right back.
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May 7th, 2011 7:33am
Hi,
You might try to run an offline antivirus tool such as Kaspersky Rescue Disk (here). You can burn it to a CD or a USB and boot to it to clear the disk.
Hope this helps.
CathalCathal O'Brien BSc, PgDip, PhD . Techsmart
Computer Repair
May 8th, 2011 4:44pm