Operation failed with error 0x000007e with Windows 7 and 2003 print server
Hello
We are slowly starting to roll out some Windows 7 Enterprise 32 bit PC's on campus and have a Windows 2003 print server that several print queues on it. We have a Canon ImageRunner C3220 that I updated the driver from version 8.35 to 8.80
because the 8.80 driver supports Windows 7.
I was able to update the driver on the Windows 2003 box just fine but I am getting "Operation failed with error 0x0000007e whenever I try to install the Canon driver on a Windows 7 32 bit machine. I'm not seeing anything posted in the event logs at
all. Also, we notice on our firewall (not windows 7 firewall) that two ports were being blocked when the driver was trying to install. We opened the two ports but we still get the same error.
I was able to install another driver for a HP Laserjet 9050 with no problems.
Thanks
January 3rd, 2011 8:59am
You just stepped into a world of pain... :)
This is more of a server question than a desktop OS question...
Note: You will need to be a network administrator to make changes to your Server OS.
1. Get printer drivers = Download Windows 7 Compatible driver for Windows 7 x32/x64 from manufacturer's website
2. Extract the driver on desktop (WinRAR, WinZip...)
3. From the OS desktop (Windows 7) Open "printmanagement.msc" from a Start > Run
4. New window opens. Expand "Print Servers" on the left
5. Right-click on "Print Servers", select "Add/Remove Servers"
6. Enter the name of the Windows 2003 server. Apply, OK
7. Expand the print server on the left nav menu
8. Expand "Drivers"
9. Click in a blank area, select "Add Driver..."
10. Add the driver from the extracted folder. This will vary depending on the manufacturer. There should be a file with an *.inf extension.
Windows 7 knows how to "talk" with the print driver to install it on the OS (2003). You then can configure a new printer from this tool as well.MCSE: 6771498
Free Windows Admin Tool Kit Click here and download it now
January 3rd, 2011 5:55pm