Hi,

Recently, one of my user encounter PDF and Chrome crashes whenever she attempts to save or to open a pdf document. Initially I thought it was due to Adobe pdf, so I uninstall and reinstall but then it crashes again.

Please see the logs below.

Faulting application name: gui.exe, version: 10.10.0.2307, time stamp: 0x547db992
Faulting module name: MSONSEXT.DLL, version: 11.0.6715.60, time stamp: 0x43306199
Exception code: 0xc0000005
Fault offset: 0x00053555
Faulting process id: 0x1370
Faulting application start time: 0x01d03f88830863db
Faulting application path: C:\Program Files\Bullzip\PDF Printer\gui.exe
Faulting module path: C:\PROGRA~2\COMMON~1\MICROS~1\WEBFOL~1\MSONSEXT.DLL
Report Id: c3accbec-ab7b-11e4-8271-f8bc1260d03b
Faulting package full name:
Faulting package-relative application ID:

Kindly advise how can I resolve this issue.

it seems be similar to this thread https://social.technet.microsoft.com/Forums/en-US/45cec8c9-b2dc-4ade-8f19-5a9bb72b6527/microsoft-word-crashing?forum=word

Thank you.

• Edited by Joshtechsolutions Wednesday, February 04, 2015 5:37 AM

Hi Josh,

Did you install any software in the machine recently?

According to the log "Faulting application name: gui.exe" and it belongs to the "Bullzip".I recommend you to reinstall the Bullzip to have a check ?

Best regards

• Edited by MeipoXu 3 hours 42 minutes ago

Hi Meipoxu,

I reinstalled bullzip to the latest version before it crashed.

Please advise.