Paths and Shortcut Paths Are Being Forgotten in GP2010
See below:
The user can make shortcuts to external documents or reports. They often lose where they are to go. The path is still correct and she has to go into the properties and click OK and then they are fine. Same thing happened this week with the file location
for the payroll file export. This only happens in GP.
Any chance this could be UAC being a little "wonky?"
March 21st, 2012 11:37pm
Hello...
I started this thread in a Dynamics forum and they believe it is Windows 7 releated.
We have a user who is our office manager and she is on Windows 7 Professional 64 bit and GP2010. She has been on it for several months now. Now and then, mainly
after a reboot, her shotcuts within GP will lose their path. The path is correct when she checks the properties. But she has to simply press OK after checking
the properties and it will restore the path. Kind of annoying but benign.
Well, today, she went to generate a payroll file for direct deposit and it never created. We tried it again...nothing. We checked her path. All as it was. But just to make sure, we
clicked the folder next to the correct path and it defaulted to her My Documents. So we pathed it to the correct spot, clicked OK, checked the path via the folder and it stayed. She ran the job and got the file she needed.
So, now that this hung up payroll, we are looking for a fix for this issue. Anyone else see this issue? Only seems to happen in Great Plains.
For reference, our file server is Windows Small
Business Server 2003. And we have a seperate Windows Server 2008 with SQL on it
for GP.
Thanks!
Brian
Free Windows Admin Tool Kit Click here and download it now
March 22nd, 2012 9:03am
What do you mean by "shortcuts within GP," do you mean desktop shortcuts or are settings being lost within the Great Plains application?
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Mike Burr
Enterprise High Availability, Disaster Recovery, and Business Continuity Planning
Learn to Troubleshoot Windows BSODs
March 22nd, 2012 12:12pm
See below:
The user can make shortcuts to external documents or reports. They often lose where they are to go. The path is still correct and she has to go into the properties and click OK and then they are fine. Same thing happened this week with the file location
for the payroll file export. This only happens in GP.
Free Windows Admin Tool Kit Click here and download it now
March 22nd, 2012 4:21pm
I think the following is the link to your post submitted in Dynamics forum:
https://community.dynamics.com/product/gp/f/32/t/75694.aspx
Have you tried the following action plans:
1. add the user to the local administrators group of the machine.
2. disable UAC
3. as you mentioned in another post that the path is a mapped drive, then have you tried a local drive path?
4. check if this is the only problematic machine or user?Thanks
Zero
Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
March 23rd, 2012 6:58am
I think the following is the link to your post submitted in Dynamics forum:
https://community.dynamics.com/product/gp/f/32/t/75694.aspx
Have you tried the following action plans:
1. add the user to the local administrators group of the machine.
2. disable UAC
3. as you mentioned in another post that the path is a mapped drive, then have you tried a local drive path?
4. check if this is the only problematic machine or user?Thanks
Zero
Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
Free Windows Admin Tool Kit Click here and download it now
March 23rd, 2012 1:57pm
Just checking if you need our further assistance.Thanks
Zero
Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
March 28th, 2012 9:37am