Hey all!
I've got an odd ball problem that I wanted to throw out at the forums before I get PSS involved. We have a single Lync Server that is providing service to a few users while we're still in the initial phases of deployment. The Lync server interfaces with an IP-PBX that ties to our older Nortel Option 11c. For the few users (me included), we are running the Lync Client and a Polycom CX600 (4.0.7577.107) that is connected by both USB and IP. We're experienceing something that could be described as call merging. I'll explain....
The Option 11's IVR is extension 400 on the old system. When an outside call comes to the Nortel, through the IVR, to Lync, and out to the Polycom all works well. The CallerID 400 is displayed, the phone rings, and you can answer it. While you are on that phone call, if another call follows the same process (Outside to Opt11 IVR etc.), the Polycom doesn't ring. Instead, it simply says "Moving Call To Lync" and drops the first call and accepts the second call. If you're not paying attention, it could happen mid-sentence.
Now, if I turn off the Polycom and just use the Lync Client and run through the two call process, all works well! I see the second call ring and I have the option to send to voice mail, etc. If I close the Lync Client and just have the Polycom running it works just as it should. I see the second call ring and have the option to send to voice mail, etc. It's only when the two are ran together that this issue happens.
Does anyone have any input or guidance?
Thanks!
Louis