I have a client that we installed a windows 7 pro 32-bit machine for. The other machines in the office are all running windows xp pro SP3. The RDP server they connect to 2003 server R2 is in another office they connect over the internet to this server to do work. They just got a new HP officejet 6500 E709n printer. I have installed the driver on the server.The windows XP sp3 computers can print to it with no issue but the windows 7 machine does not. When the user is logged into the remote desktop they can see the printer and if they print say 3 pages 2 and a half will come out and the rest is gone. Other times if you print 1page 2 maybe 3 lines will print and then the rest is blank.The print acts as if its only getting parts of the print jobs. Does any one have any ideas on what could be happening?

Hi, Thanks for posting in Microsoft TechNet Forum. First of all, I suggest you check the Event Viewer to see if there is any useful information. Meanwhile, try to download following update for windows server 2003 R2: Download details: Security Update for Windows Server 2003 (KB961371) Besides, please update the printer driver for this module printer: Software & Driver Downloads HP Officejet 6500 Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information. Hope it helps. Alex Zhao TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.comPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, How is it going? We wanted to see if the information provided was helpful or if you would like any further assistance. Please feel free to let me know if you need additional help. Alex Zhao TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.comPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish. BTW, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts. Alex Zhao TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.comPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.