did the upgrade from win 8 to win 8.1 pro 64bit.

Printers were working fine but now are not recongnised and the spooler is not starting.

I reset the spooler on numerous occasions to no avail and ive downloade the latest drivers for the printer but no luck.

Please assist asap.

I have a canon lbp 2900  and a hp officejet 6500

Hi Simon,

For the issue, please check the event viewer to see if some error log appeared when the issue occurred.

Please upload the error log so that we can help you analyze the issue.

Regards,

Hi Kelvin,
I'm not really sure how I pick up the error on the event viewer.  There are loads of events in the viewer and I cant see this one specifically.
The error message I get is
" windows cant open add printer. there are no more endpoints available from the endpoints mapper"
How do I get the specific error message for this error  from the event viewer to you?

have a canon lbp 2900  and a hp officejet 6500

You probably also have at least one virtual printer, XPS Document Writer.  See if you can use it in a workaround; e.g. print to an .xps file, then open it in an XPS Viewer, then see if you can print from it.  If that works you may also see if either of those printers has a native XPS driver and if IE can print to that instead.

Other possible workarounds are to try using an elevated IE window or at least see if it works with Protected Mode Off.  The latter might be possible by putting a site into Trusted Sites.

Hi Robert,

I cant access any printers, not even the virtual printers.

I have tried printing to a pdf file but even that doesnt work.

I cant access any printers, not even the virtual printers.

What I would do is use ProcMon to find out why that Event entry was written.  Then I imagine I would get a clue about a .dll which might be involved, which hopefully might be registerable.  Since IE9 there have been new .dll  involving printing which have not been reflected in any of our repair tools.  However, instead of modifying our old scripts to reflect this fact, I have been advocating, so far unsuccessfully, that Microsoft create a proper IE Repair tool, one which does not rely on such unreliable techniques.   E.g. a better method of repairing would be to have it done by a proper troubleshooter (an .msdt file) but so far it seems nothing has been done in that way for these symptoms (again, assuming the cause is registry corruption and not simple interference from now incompatible third-party programming--the fix for that would be to identify and remove the incompatibilities.)   For example.

The print spooler service is terminating.  This is most likely due to a stuck print job or the device software.

Check the Application event log for Application Error 1000

Most likely the HP driver but it could be Canon.  The Faulting Module name will be listed.  Make sure that there is not a stuck job under the spool directory.  The default is \windows\system32\spool\printers.  If there are any SPL files (they are not Shockwave files) delete them.  You might as well delete the corresponding SHD file at the same time.

Now open services.msc and Start the Print Spooler service.

If there is not a stuck job, uninstall the device software first in Programs.  If that does not do the trick come back and I'll send you some additional instructions.