HI,

I recently bought a wacom tablet: I have windows 8.1, & 64bit OS. The tablet should be compatible with windows 8 however an error message comes up when i try to install/run it( its a software driver application type called "WacomTablet_6.3.11w3(1)" : this is the error message that comes up--> "windows cannot access the specified device,path or file. you may not have the appropriate permissions to access the item"

I also already tried to run as administrator with the same error message happening as well. Help please I dont know what else to try: The program compatibility "test" found that my device is incompatible, however it says that it should work on windows 8. How can I fix this problem?

I tried the software download, and I also tried using the CD which came with the product-- both lead to the same error message

• Edited by Gentle fly Tuesday, February 10, 2015 5:32 AM

actually I want to help you by asking tablet model, but since the information and my knowledge regarding this product is limited, I suggest contact manufactured

I will just give you suggestion

this is the place when you can download the latest update driver based on model that you are using, maybe you download the wrong files, because based on result from program compatibility test that specific driver is incompatible

http://us.wacom.com/en/support/drivers/

did you connect to office environment? try to install without connect to any network

try to disable firewall and antivirus if any

try also if you can open this files at safe mode

did you try to Install with Windows 8 or any different OS before?

Please also let us know the feedback regarding your issue from Wacom side, maybe your information will be useful for others

Good luck

• Edited by britishdhez Wednesday, February 11, 2015 7:07 AM