We have tried all the resoures provided online and in the Help pages and to no positive action. Jaz is a Special Needs Adult and the person who established her computer refuses to relenquish the password. Can anyone help us? Sincerely Inte (R0 Pentium (R) Dual CPU E2180@2.00 GJz 32 bit Memory 2.00g.b. User P.C. Windos Vista Home Priemium Jasmyn Aubol