Remote Desktop Connection has stop'd working.
Problem signature:
  Problem Event Name: APPCRASH
  Application Name: mstsc.exe
  Application Version: 6.2.9200.16384
  Application Timestamp: 50108ae1
  Fault Module Name: ntdll.dll
  Fault Module Version: 6.2.9200.16384
  Fault Module Timestamp: 5010acd2
  Exception Code: c0000005
  Exception Offset: 0000000000005512
  OS Version: 6.2.9200.2.0.0.256.48
  Locale ID: 1033
  Additional Information 1: 2534
  Additional Information 2: 25341db0b9a417145dca7b48f0cbb4e4
  Additional Information 3: a713
  Additional Information 4: a71352bbdf06cb9997aaf28933a5ca7d
January 8th, 2014 2:24am

Hi,

Based on the current situation, this error means mstsc.exe made a call into ntdll.dll (which is part of the Windows operating system) and whatever they're doing, they're doing it wrong because it caused a crash.

Let us try capture a dump file  and upload your app dump file.

First enable app crash dump collection by copying following words into notepad, saving it as dump.reg and importing it:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\localdumps\mstsc.exe]

"DumpFolder"=hex(2):63,00,3a,00,5c,00,63,00,72,00,61,00,73,00,68,00,64,00,75,\

  00,6d,00,70,00,73,00,00,00

"DumpCount"=dword:00000010

"DumpType"=dword:00000001

"CustomDumpFlags"=dword:00000000

Then, do a Remote Desktop Connection which may cause the issue. If error appeared, please find the crashdump file under c:\.

Note: I highly recommend you use SkyDrive to upload collected files and to post screen shots/pictures. Although you might not be used to it, SkyDrive features a lot of free advanced functionality around file storage capacity, sharing, privacy, and collaboration:

http://skydrive.com

Keep post.

Regards,

January 9th, 2014 10:54am

The [...\localdumps\mstsc.exe] folder is not in my register.

Can I not download the registry file and install it?

Free Windows Admin Tool Kit Click here and download it now
January 14th, 2014 12:07pm

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