I am trying to get my wife's new Win7 to connect to her work computer through a remote desktop VPN. When I go into the control panel, system and security and click on allow remote access, I get a dialog that only has the remote assistance section at the top. I have seen other examples where there is more selections in another section in the bottom. Is remote access not installed correctly on this machine? Anyway, what happens is we get connected to the vpn through the company web site. We can get logged in. When the system tries to launch mstsc we will get a box confirming that we want to launch, get a spinning circle, then nothing. Any ideas on where the problem lies? I am pretty proficient with computers but this has me stumped. Thanks for any suggestions! Jim

Hi, I would like to verify if you can log on the Remote Desktop or not. Are you prompted a dialog box to type computer name and user name? If not, what confirming box appears? To troubleshoot the Remote Desktop issues, please refer to the following link: http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-Remote-Desktop-problems http://windows.microsoft.com/en-US/windows7/Why-am-I-having-problems-with-my-VPN-connection As for the "more selections in another section in the bottom" you mentioned, please do not worry about it, this settings is to configure the computer as a VPN host computer. Only higher version of Windows 7 has this function. http://windows.microsoft.com/en-US/Windows7/products/compare?T1=tab01 Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Sounds like you need to contact her tech support folks at work. -------- Regards, Hank Arnold Microsoft MVP Windows Server - Directory Services http://it.toolbox.com/blogs/personal-pc-assistant/ On 10/27/2010 3:21 PM, ValleyJim wrote: I am trying to get my wife's new Win7 to connect to her work computer through a remote desktop VPN. When I go into the control panel, system and security and click on allow remote access, I get a dialog that only has the remote assistance section at the top. I have seen other examples where there is more selections in another section in the bottom. Is remote access not installed correctly on this machine? Anyway, what happens is we get connected to the vpn through the company web site. We can get logged in. When the system tries to launch mstsc we will get a box confirming that we want to launch, get a spinning circle, then nothing. Any ideas on where the problem lies? I am pretty proficient with computers but this has me stumped. Thanks for any suggestions! Jim Regards, Hank Arnold (MVP - DS)

We are getting logged into the vpn -- it is just launching mstsc where we have the problem now. I get it saying that it cannot find system32/<lang>/mstsc.exe.MUI file. This is very frustrating.

We have tried that..... Unfortunately their tech support is worse than useless, they are dangerous....

Hi, I would like to verify if the mstsc can be load if the VPN is not connected. Please go to C:\Windows\System32 folder, find out the mstsc file, double click it and check if Remote Desktop will work. Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

I can launch mstsc from a prompt and get to a login window. I cannot get farther than that because they are setup to only allow connections that go through their web page