Hi, I've had an issue with a computer running a Core 2 Quad q6600 in an Asus P5QC motherboard. I'm using DDR3 Ram in the motherboard, and have Windows 7 Professional 64-bit. Last year, after about six months of great stability, the computer randomly started getting system service exceptions and STOP BSODs. Over time, it became more frequent, until it was almost impossible to use. We decided to reinstall the version of Windows 7, and during the installs it would crash. We had to keep trying to install it until it finally stuck. Then, the crashes stopped, for a few months. But, sure enough, the crashes recently started up again, after a Windows update. I thought that maybe it was the update, and tried system restore. This didn't help it, and it continued to crash. We then reinstalled Windows 7 again, with it crashing during the installs, and even after it had successfully reinstalled, it was still crashing. With no extra software on the computer it continued to crash. Could anyone tell me if this is a hardware issue? If so, why would it stop after the first re-installation? Also, I don't know where to find the dump files, so if you could help me with that I would be grateful.

Hi, According to your description, this issue can be caused by the conflict of hardware or drivers. I suggest updating BISO first Also please go to test this issue in Safe Mode. Does it occur in safe mode? · If the issue persists, please follow these steps to collect dump file: Collect Minidump Files ================= 1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”. 2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery". 3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected. 4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”. If the Blue Screen appears again, please refer to the following steps to collect memory dump files: 1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”. 2. Go to your Desktop, right-click on it and create a new folder named "Dump". 3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder. 4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder". 5. Share the dump file to we, you can use Windows Live SkyDrive (http://www.skydrive.live.com/)to upload the file and share its URL with me. Furthermore, you can contact the manufacturer to check whether the hardware has problem. Regards, Leo Huang Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Ok, I did the first 4 steps, and the Small memory dump says "Small memory dump (256KB)" instead of 128 KB. The computer has 64-bit installed, if that makes a difference. I will try starting it in safe mode, and try to upload the memory dump the next time it crashes. Thanks.

Okay, we had another crash and i uploaded it in a compressed folder like you asked. https://cid-07d7455544e27b5c.office.live.com/self.aspx/Minidump/112410-19266-01.zip There is the URL to the folder

I just booted it in safe mode, and ran Hyperpi to stress the CPU. It locked up within a minute. The BIOS is also up to date.

Hi, Thank you for your update, but I can’t open your link. You may also analyze them with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following link: http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article: How to read the small memory dump files that Windows creates for debugging. If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call. To obtain the phone numbers for specific technology request please take a look at the web site listed below: http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607 Thank you for your understanding. Regards, Leo HuangPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.