Hello, My computer very recently started giving my the blue screen of sad face with the error (SYSTEM_SERVICE_EXCEPTION).

It happens when i'm playing a game, watching a video or watching twitch streams. I have updated windows to it's latest version updated my graphics drivers to the latest versions and even factory reset my computer. All to no success, I will link my .dmp files in a zip. any help is appreciated! Thanks for reading.

.dmp zip https://onedrive.live.com/?cid=653B40D315B79E1E&id=653B40D315B79E1E%21107

• Edited by GWOODgg Friday, February 13, 2015 12:43 AM

Last night I used driver verifier to find what driver was causing the problem. Unfortunatly it did find a problem resulting in me not able to access my computer. So in order to get back on my computer i set it back to a back up i created right before using the verifier. I still don't know what driver is causing the problem i just know it's one of them I had clicked when i used verifier last night. hope this is more descriptive! how do i find out which driver it is?

• Edited by GWOODgg Friday, February 13, 2015 10:11 PM

https://onedrive.live.com/?cid=653B40D315B79E1E&id=653B40D315B79E1E%21107

in the bdlog file I think this is what you wanted? thanks for all the help again

GW

These are called BCC124 and are related to hardware.  Read how to diagnose and hopefully to fix them read this wiki

Microsoft (R) Windows Debugger Version 6.3.9600.17298 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Ken\Desktop\021215-21843-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

WARNING: Whitespace at start of path element
WARNING: Whitespace at end of path element
Error: Empty Path.
Symbol search path is: 
SRV*e:\symbols*http://msdl.microsoft.com/download/symbols 
Executable search path is: 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
Machine Name:
Kernel base = 0xfffff800`01407000 PsLoadedModuleList = 0xfffff800`016dd370
Debug session time: Thu Feb 12 19:21:07.783 2015 (UTC - 5:00)
System Uptime: 0 days 0:17:20.496
Loading Kernel Symbols
...............................................................
................................................................
......................
Loading User Symbols
Loading unloaded module list
......................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, ffffe0012ba82028, b0800000, 40151}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe0012ba82028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b0800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000040151, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  Rome2.exe

CURRENT_IRQL:  f

ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre

STACK_TEXT:  
ffffd001`d6c49e28 fffff800`01bd4213 : 00000000`00000124 00000000`00000000 ffffe001`2ba82028 00000000`b0800000 : nt!KeBugCheckEx
ffffd001`d6c49e30 fffff800`015caf49 : 00000000`00000001 ffffe001`28aaa5c0 ffffe001`28aaa5c0 ffffe001`2ba82028 : hal!HalBugCheckSystem+0xcf
ffffd001`d6c49e70 fffff800`01bd46a0 : 00000000`00000728 00000000`00000004 ffffd001`d6c4a230 00000000`00000000 : nt!WheaReportHwError+0x22d
ffffd001`d6c49ed0 fffff800`01bd4a0d : ffffe001`00000010 ffffe001`28aaa5c0 ffffd001`d6c4a078 ffffe001`28aaa5c0 : hal!HalpMcaReportError+0x50
ffffd001`d6c4a020 fffff800`01bd48f8 : ffffe001`28aa9dd0 00000000`00000001 00000000`00000004 00000000`00000000 : hal!HalpMceHandlerCore+0xe1
ffffd001`d6c4a070 fffff800`01bd4cd8 : ffffe001`28aa9dd0 ffffd001`d6c4a2b0 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe4
ffffd001`d6c4a0b0 fffff800`01560cbb : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x49
ffffd001`d6c4a0e0 fffff800`01560a71 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
ffffd001`d6c4a220 00000000`59381e2a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x171
00000000`0424fd30 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x59381e2a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME:  AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  

FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_CACHE

BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_CACHE

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x124_authenticamd_processor_cache

FAILURE_ID_HASH:  {b533751b-676e-7546-bcdc-24e6c40d0064}

Followup: MachineOwner
---------