Dell Inspiron 530 Core Duo 2.2Ghz 2Gb ram 250 Gig Hdd. XP SP3. ALL Drivers & WIN Updates are done. Vipre A/V and Firewall w/ Malwarebytes as backup and Hitman Pro 3.5 as cloud based AV scanner. I will attach HijackThis at end of explanation. I have developed a side issue that can only be resolved with the pasted picture. It is a print spooler start-stop command that a MSFT level 2 tech gave me over phone support 2 yrs ago. Side issue: whenever I restart, I have to run the following cmd in order for the printer to be seen> (it won't attach) it says: NET HELPMSG 3521. net stop spooler-net start spooler. the file is c:\\WINDOWS\system32\cmd-dot-exe.Now the problem:I am using Firefox for this because opening IE8 (which I uninstalled and reinstalled today to no avail) causes mouse to stop working and within 5 seconds i get black screen that says "1:AutoDetect (VIDEO OUTPUT) Entering Power Save" before going dark. The power button turns orange as if in hibernate. The display settings are> never turn off monitor or HDD along with "hibernate" NOT enabled. Once this happens, it is "locked down", unresponsive to 3 finger shut down. The only way to get the monitor back is a 10 second hold on the start/stop button. Below is a fresh HIJACkThis. Please Help!!!Logfile of Trend Micro HijackThis v2.0.4Scan saved at 8:09:26 PM, on 2/20/2011Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\RTHDCPL.EXEC:\Program Files\Lexmark 5600-6600 Series\lxduMsdMon.exeC:\Program Files\iTunes\iTunesHelper.exeC:\WINDOWS\system32\ctfmon.exeC:\Program Files\iolo\Common\Lib\ioloServiceManager.exeC:\WINDOWS\system32\lxducoms.exeC:\Program Files\Common Files\Motive\McciCMService.exeC:\Program Files\Sunbelt Software\VIPRE\SBAMSvc.exeC:\Program Files\Sunbelt Software\VIPRE\SBPIMSvc.exeC:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\SearchIndexer.exeC:\Program Files\Sunbelt Software\VIPRE\SBAMTray.exeC:\Program Files\iPod\bin\iPodService.exeC:\Program Files\Mozilla Firefox\firefox.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Trend Micro\HiJackThis\HiJackThis.exeR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=1071219R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;<local>O2 - BHO: {0d4c490f-526c-f29a-5de4-ee9f0ac8c400} - {004c8ca0-f9ee-4ed5-a92f-c625f094c4d0} - (no file)O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dllO2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dllO2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dllO2 - BHO: (no name) - {8a07c659-f518-4554-8557-923e45dad041} - (no file)O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dllO2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dllO4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXEO4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exeO4 - HKLM\..\Run: [SBRegRebootCleaner] C:\Program Files\Sunbelt Software\VIPRE\SBRC.exeO4 - HKLM\..\Run: [lxdumon.exe] "C:\Program Files\Lexmark 5600-6600 Series\lxdumon.exe"O4 - HKLM\..\Run: [lxduamon] "C:\Program Files\Lexmark 5600-6600 Series\lxduamon.exe"O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -bootO4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startupO4 - HKLM\..\Run: [SBAMTray] "C:\Program Files\Sunbelt Software\VIPRE\SBAMTray.exe"O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exeO8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTMO8 - Extra context menu item: Check &Spelling - res://C:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTMO8 - Extra context menu item: Lookup on Merriam Webster - file://C:\Program Files\ieSpell\Merriam Webster.HTMO8 - Extra context menu item: Lookup on Wikipedia - file://C:\Program Files\ieSpell\wikipedia.HTMO9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dllO9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dllO9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dllO9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dllO9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dllO9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dllO9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\Office12\REFIEBAR.DLLO9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO15 - Trusted Zone: http://www.dictionary.comO15 - Trusted Zone: http://www.etrade.comO15 - Trusted Zone: http://www.gmail.comO15 - Trusted Zone: http://www.investors.comO15 - Trusted Zone: http://www.lhhcrn.comO15 - Trusted Zone: http://www.linkedin.comO15 - Trusted Zone: http://www.stjames-parish.comO15 - Trusted Zone: http://www.vanguard.comO16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cabO16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1219710277812O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://sdlc-esd.sun.com/ESD7/JSCDL/jdk/6u13-b03/jinstall-6u13-windows-i586-jc.cab?AuthParam=1239387495_e325d24ab70e5bbe27f0c7a380ef838a&GroupName=JSC&FilePath=/ESD7/JSCDL/jdk/6u13-b03/jinstall-6u13-windows-i586-jc.cab&File=jinstall-6u13-windows-i586-jc.cab&BHost=javadl.sun.comO16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cabO18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dllO22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dllO22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dllO23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exeO23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exeO23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exeO23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exeO23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exeO23 - Service: iolo FileInfoList Service (ioloFileInfoList) - iolo technologies, LLC - C:\Program Files\iolo\Common\Lib\ioloServiceManager.exeO23 - Service: iolo System Service (ioloSystemService) - iolo technologies, LLC - C:\Program Files\iolo\Common\Lib\ioloServiceManager.exeO23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exeO23 - Service: lxdu_device - - C:\WINDOWS\system32\lxducoms.exeO23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciCMService.exeO23 - Service: Nalpeiron Licensing Service (nlsX86cc) - Nalpeiron Ltd. - C:\WINDOWS\system32\nlssrv32.exeO23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exeO23 - Service: VIPRE Antivirus Premium (SBAMSvc) - Sunbelt Software - C:\Program Files\Sunbelt Software\VIPRE\SBAMSvc.exeO23 - Service: SB Recovery Service (SBPIMSvc) - Sunbelt Software - C:\Program Files\Sunbelt Software\VIPRE\SBPIMSvc.exe--End of file - 8917 bytes

Start>Run.... dxdiag Rob^_^

Rob,I have pasted the first few sections of dxdiag below. Let me know if you want the whole thing pasted. I didn't run it with the <dot>exe. How do I reload the DirectX files?Thanks,Mark------------------System Information------------------Time of this report: 2/21/2011, 14:36:03 Machine name: DBZ4MBF1 Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236) Language: English (Regional Setting: English)System Manufacturer: Dell Inc. System Model: Inspiron 530 BIOS: Phoenix - AwardBIOS v6.00PG Processor: Intel(R) Core(TM)2 Duo CPU E4500 @ 2.20GHz (2 CPUs) Memory: 2046MB RAM Page File: 464MB used, 3474MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 9.0c (4.09.0000.0904)DX Setup Parameters: Not found DxDiag Version: 5.03.2600.5512 32bit Unicode------------DxDiag Notes------------ DirectX Files Tab: The file ddraw.dll is an old version, which could cause problems. You should reinstall DirectX to get the latest version. Display Tab 1: No problems found. Direct3D 7 test results: The tests were cancelled before completing. Direct3D 8 test results: All tests were successful. Direct3D 9 test results: All tests were successful. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Sound Tab 3: No problems found. Music Tab: No problems found. Input Tab: No problems found. Network Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (n/a)DirectDraw: 0/4 (retail)DirectInput: 0/5 (n/a)DirectMusic: 0/5 (n/a)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)---------------Display Devices--------------- Card name: ATI Radeon HD 2600 XT Manufacturer: ATI Technologies Inc. Chip type: ATI Radeon Graphics Processor (0x9588) DAC type: Internal DAC(400MHz) Device Key: Enum\PCI\VEN_1002&DEV_9588&SUBSYS_25421028&REV_00 Display Memory: 256.0 MB Current Mode: 1280 x 720 (32 bit) (60Hz) Monitor: Plug and Play Monitor Monitor Max Res: 1600,1200 Driver Name: ati2dvag.dll Driver Version: 6.14.0010.7164 (English) DDI Version: 9 (or higher)Driver Attributes: Final Retail Driver Date/Size: 1/26/2011 16:51:42, 302080 bytes WHQL Logo'd: Yes WHQL Date Stamp: n/a VDD: n/a Mini VDD: ati2mtag.sys Mini VDD Date: 1/26/2011 17:34:30, 6406656 bytesDevice Identifier: {D7B71EE2-D6C8-11CF-6468-4805A1C2CB35} Vendor ID: 0x1002 Device ID: 0x9588 SubSys ID: 0x25421028 Revision ID: 0x0000 Revision ID: 0x0000

I did as suggested from the following page:http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3IE8 still went black after 30 seconds. Attached is part of the dxdiag test after install:Thanks, Mark------------------DirectX Components------------------ ddraw.dll: 5.03.2600.2180 English Final Retail 8/4/2004 04:00:00 266240 bytes(problem) ddrawex.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:11:51 27136 bytes dxapi.sys: 5.01.2600.0000 English Final Retail 8/4/2004 04:00:00 10496 bytes d3d8.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:11:51 1179648 bytes d3d8thk.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:11:51 8192 bytes d3d9.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:11:51 1689088 bytes d3dim.dll: 5.01.2600.0000 English Final Retail 8/4/2004 04:00:00 436224 bytesd3dim700.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:11:51 824320 bytes d3dramp.dll: 5.01.2600.0000 English Final Retail 8/4/2004 04:00:00 590336 bytes d3drm.dll: 5.01.2600.0000 English Final Retail 8/4/2004 04:00:00 350208 bytes d3dxof.dll: 5.01.2600.0000 English Final Retail 8/4/2004 04:00:00 47616 bytesd3dpmesh.dll: 5.01.2600.0000 English Final Retail 8/4/2004 04:00:00 34816 bytes dplay.dll: 5.00.2134.0001 English Final Retail 8/4/2004 04:00:00 33040 bytes dplayx.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:11:52 229888 bytesdpmodemx.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:11:52 23552 bytes dpwsock.dll: 5.00.2134.0001 English Final Retail 8/4/2004 04:00:00 42768 bytesdpwsockx.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:11:52 57344 bytesdplaysvr.exe: 5.03.2600.5512 English Final Retail 4/13/2008 18:12:17 29696 bytes dpnsvr.exe: 5.03.2600.5512 English Final Retail 4/13/2008 18:12:17 17920 bytes dpnet.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:11:52 375296 bytesdpnlobby.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:09:20 3072 bytes dpnaddr.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:09:19 3072 bytes dpvoice.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:11:52 212480 bytesdpvsetup.exe: 5.03.2600.5512 English Final Retail 4/13/2008 18:12:18 83456 bytes dpvvox.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:11:52 116736 bytes dpvacm.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:11:52 21504 bytesdpnhpast.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:11:52 35328 bytesdpnhupnp.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:11:52 60928 bytesdpserial.dll: 5.00.2134.0001 English Final Retail 8/4/2004 04:00:00 53520 bytes dinput.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:11:52 158720 bytes dinput8.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:11:52 181760 bytes dimap.dll: 5.01.2600.0000 English Final Retail 8/4/2004 04:00:00 44032 bytesdiactfrm.dll: 5.01.2600.0000 English Final Retail 8/4/2004 04:00:00 394240 bytes joy.cpl: 5.03.2600.5512 English Final Retail 4/13/2008 18:12:41 68608 bytes gcdef.dll: 5.01.2600.0000 English Final Retail 8/4/2004 04:00:00 76800 bytes pid.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:12:02 35328 bytes dsound.dll: 5.03.2600.2180 English Final Retail 8/4/2004 04:00:00 367616 bytesdsound3d.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:11:52 1293824 bytes dswave.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:11:52 19456 bytes dsdmo.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:11:52 181248 bytesdsdmoprp.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:11:52 71680 bytes dmusic.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:11:52 104448 bytes dmband.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:11:52 28672 bytesdmcompos.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:11:52 61440 bytes dmime.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:11:52 181248 bytesdmloader.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:11:52 35840 bytes dmstyle.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:11:52 105984 bytes dmsynth.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:11:52 103424 bytesdmscript.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:11:52 82432 bytes system.dll: 1.01.4322.2407 English Final Retail 12/27/2007 15:48:35 1232896 bytesMicrosoft.DirectX.Direct3D.dll: 9.05.0132.0000 English Final Retail 2/21/2011 15:58:33 473600 bytesMicrosoft.DirectX.Direct3DX.dll: 5.04.0000.3900 English Final Retail 2/21/2011 15:58:23 2676224 bytesMicrosoft.DirectX.Direct3DX.dll: 9.04.0091.0000 English Final Retail 2/21/2011 15:58:24 2846720 bytesMicrosoft.DirectX.Direct3DX.dll: 9.05.0132.0000 English Final Retail 2/21/2011 15:58:24 563712 bytesMicrosoft.DirectX.Direct3DX.dll: 9.06.0168.0000 English Final Retail 2/21/2011 15:58:25 567296 bytesMicrosoft.DirectX.Direct3DX.dll: 9.07.0239.0000 English Final Retail 2/21/2011 15:58:25 576000 bytesMicrosoft.DirectX.Direct3DX.dll: 9.08.0299.0000 English Final Retail 2/21/2011 15:58:26 577024 bytesMicrosoft.DirectX.Direct3DX.dll: 9.09.0376.0000 English Final Retail 2/21/2011 15:58:26 577536 bytesMicrosoft.DirectX.Direct3DX.dll: 9.10.0455.0000 English Final Retail 2/21/2011 15:58:27 577536 bytesMicrosoft.DirectX.Direct3DX.dll: 9.11.0519.0000 English Final Retail 2/21/2011 15:58:27 578560 bytesMicrosoft.DirectX.Direct3DX.dll: 9.12.0589.0000 English Final Retail 2/21/2011 15:58:33 578560 bytesMicrosoft.DirectX.DirectDraw.dll: 5.04.0000.2904 English Final Retail 2/21/2011 15:58:33 145920 bytesMicrosoft.DirectX.DirectInput.dll: 5.04.0000.2904 English Final Retail 2/21/2011 15:58:34 159232 bytesMicrosoft.DirectX.DirectPlay.dll: 5.04.0000.2904 English Final Retail 2/21/2011 15:58:34 364544 bytesMicrosoft.DirectX.DirectSound.dll: 5.04.0000.2904 English Final Retail 2/21/2011 15:58:34 178176 bytesMicrosoft.DirectX.AudioVideoPlayback.dll: 5.04.0000.2904 English Final Retail 2/21/2011 15:58:32 53248 bytesMicrosoft.DirectX.Diagnostics.dll: 5.04.0000.2904 English Final Retail 2/21/2011 15:58:33 12800 bytesMicrosoft.DirectX.dll: 5.04.0000.2904 English Final Retail 2/21/2011 15:58:32 223232 bytes dx7vb.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:11:52 619008 bytes dx8vb.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:11:52 1227264 bytes dxdiagn.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:11:52 2113536 bytes mfc40.dll: 4.01.0000.6140 English Final Retail 8/4/2004 04:00:00 924432 bytes mfc42.dll: 6.02.4131.0000 English Final Retail 4/13/2008 18:11:56 1028096 bytes wsock32.dll: 5.01.2600.2180 English Final Retail 8/4/2004 04:00:00 22528 bytesamstream.dll: 6.05.2600.5512 English Final Retail 4/13/2008 18:11:49 70656 bytes devenum.dll: 6.05.2600.5512 English Final Retail 4/13/2008 18:11:51 59904 bytes dxmasf.dll: 6.04.0009.1133 English Final Retail 4/13/2008 18:11:52 498742 bytesmciqtz32.dll: 6.05.2600.5512 English Final Retail 4/13/2008 18:11:56 35328 bytes mpg2splt.ax: 6.05.2600.5512 English Final Retail 4/13/2008 18:12:42 148992 bytes msdmo.dll: 6.05.2600.5512 English Final Retail 4/13/2008 18:11:59 14336 bytes encapi.dll: 5.03.2600.5512 English Final Retail 4/13/2008 18:11:53 20480 bytes qasf.dll: 11.00.5721.5145 English Final Retail 10/18/2006 21:47:18 211456 bytes qcap.dll: 6.05.2600.5512 English Final Retail 4/13/2008 18:12:03 192512 bytes qdv.dll: 6.05.2600.5512 English Final Retail 4/13/2008 18:12:03 279040 bytes qdvd.dll: 6.05.2600.5512 English Final Retail 4/13/2008 18:12:03 386048 bytes qedit.dll: 6.05.2600.5512 English Final Retail 4/13/2008 18:12:03 562176 bytesqedwipes.dll: 6.05.2600.5512 English Final Retail 4/13/2008 11:21:32 733696 bytes quartz.dll: 6.05.2600.5596 English Final Retail 5/6/2008 23:12:40 1288192 bytes strmdll.dll: 4.01.0000.3936 English Final Retail 4/13/2008 18:12:07 246814 bytes iac25_32.ax: 2.00.0005.0053 English Final Retail 4/13/2008 18:12:42 199680 bytes ir41_32.ax: 4.51.0016.0003 English Final Retail 4/13/2008 18:12:42 848384 bytes ir41_qc.dll: 4.30.0062.0002 English Final Retail 4/13/2008 18:11:55 120320 bytesir41_qcx.dll: 4.30.0064.0001 English Final Retail 4/13/2008 18:11:55 338432 bytes ir50_32.dll: 5.2562.0015.0055 English Final Retail 4/13/2008 18:11:55 755200 bytes ir50_qc.dll: 5.00.0063.0048 English Final Retail 4/13/2008 18:11:55 200192 bytesir50_qcx.dll: 5.00.0064.0048 English Final Retail 4/13/2008 18:11:55 183808 bytes ivfsrc.ax: 5.10.0002.0051 English Final Retail 4/13/2008 18:12:42 154624 bytesmswebdvd.dll: 6.05.2600.5512 English Final Retail 4/13/2008 18:12:01 203776 bytes ks.sys: 5.03.2600.5512 English Final Retail 4/13/2008 13:16:36 141056 bytes ksproxy.ax: 5.03.2600.5512 English Final Retail 4/13/2008 18:12:42 129536 bytes ksuser.dll: 5.03.2600.2180 English Final Retail 8/3/2004 23:56:44 4096 bytes stream.sys: 5.03.2600.5512 English Final Retail 4/13/2008 12:45:15 49408 bytesmspclock.sys: 5.03.2600.5512 English Final Retail 4/13/2008 12:39:50 5376 bytes mspqm.sys: 5.01.2600.5512 English Final Retail 4/13/2008 12:39:51 4992 bytes mskssrv.sys: 5.03.2600.5512 English Final Retail 4/13/2008 12:39:52 7552 bytes swenum.sys: 5.03.2600.5512 English Final Retail 4/13/2008 12:39:53 4352 bytes mstee.sys: 5.03.2600.5512 English Final Retail 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How do I fix ddraw.dll if it didn't repair when I reloaded all the 9c DirectX files from http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3? Problem with IE8 is still there. Thanks,Mark

I ran dxdiag and found that ddraw is a problem: it is an old dll from2004.First problem:How do I fix ddraw.dll if it didn't repair when I reloaded all the 9c DirectX files from http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3? Problem with IE8 and outlook crashing is still there. Specifically, the mouse freezes and within 10 seconds the monitor goes black and says "1:AutoDetect (video input)" and goes black. ctrl-alt-del does nothing. I have to hard stop the cpu by press and hold of stop button. Next, I found I am missing MCSTRM ,event ID 7000. Also the print spooler hasn't worked in 2 yrs and a level2 tech at MSFT gave me a Windows NT cmd script to get it started and then sent me to Softpedia to get dial-a-fix. Please help. Firefox and Excel work w/no problem. Just IE8 and Outlook 2007 crash.XP SP3 Dell inspiron 530 desktop. 2gb ram. Vipre anti-virus and firewall.Thanks,Mark

Hi Mark Schmud, ·What is the error message when you Internet explorer or outlook crashes?·Do you remember any recent changes made on the computer prior to the issue?·When do you receive the error with MCSTRM missing? 1. Check the device status of the video adapter in device manager.Follow the steps for the same:a. Click on startb. Click on run, in run box type in devmgmt.mscc. In device manager window, search for the video drive and expand the drive, double click on the sub item to check if any error message or error code is listed. 2.Check for the exact error message and error code listed in event viewer: How to view and manage event logs in Event Viewer in Windows XP:http://support.microsoft.com/kb/308427 Try the below methods: Method 1:Runonline virus scan and check if any malware or virus activity found on the computer. You may run online virus scan from the below link:http://onecare.live.com/site/en-us/default.htm Method 2:Check the behavior by booting the computer in clean boot state.You may refer the below link on how to configure Windows XP to start in a "clean boot" state:http://support.microsoft.com/kb/310353If the issue does not persist you may continue with step 2 from the above link.Make sure you reset the computer to normal mode after the troubleshooting completes. Refer the section “Steps to configure Windows to use a Normal startup state” Method 3:For the issue with printer spooler I would suggest you to follow the steps from the below link: Printer problems in Windows:http://windows.microsoft.com/en-us/windows/help/printer-problems-in-windows Regards:Samhrutha G S - Microsoft Support.Visit our Microsoft Answers Feedback Forum and let us know what you think.