Taskbar Unresponsive at Login

I've installed both Windows 8.1 and Windows 7 on a Dell Latitude E5400 and in both cases whenever any user logs in (administrator or otherwise) the Taskbar is unresponsive. Icons don't highlight on hover or start when clicked and I can't open the start menu. It seems like Explorer is partially functional, as I can open new Explorer windows via keyboard shortcut. Once they're open, however, they are completely unresponsive. I can also start applications through desktop icons, but once they're running they don't seem to recognize mouse or keyboard input. Like I said, the laptop behaves exactly the same with both OSs, which leads me to believe it's a hardware or driver issue.

What's most interesting to me is that if I enter the Windows Security Screen by pressing control+alt+delete, it is unresponsive at first (options don't highlight on hover, etc), but if I click anywhere on the screen (while I'm in the Security Screen) all problems are magically fixed. I can use the Security Screen and return to the desktop and the Taskbar works fine as well as all the applications that were frozen before.

I've looked and it seems like all drivers are installed and up to date. I can't imagine what would cause it to behave like this across multiple editions of Windows. If anyone has any ideas I'd love to hear them!

February 18th, 2015 12:15pm

You may try a clean boot .

You may go for a System Restore. Select any restore point when there was no such issue.

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February 18th, 2015 7:10pm

Hello VinnyMossman,

Have you tried the solution as MVP S.Sengupta mentioned?

As both Windows 7 and Windows 8.1 have the same issue, I suggest you using safe mode.

http://windows.microsoft.com/en-hk/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7

Startup programs don't run in safe mode, and only the basic drivers needed to start Windows are installed.

If the issue doesn't exist in the safe mode, please check the third-party program and hardware drivers.

Best regards,
Fangzho

February 20th, 2015 3:58am

I ended up finding a fix. Not one I'm entirely satisfied with, but it works.

One of the programs in start up was an "Alps Pointing-Device Driver" which, when started, caused the mouse to behave erratically. I disabled that in from start up and it seems to be working fine. 

Is there a better solution?


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February 20th, 2015 10:57am

I ended up finding a fix. Not one I'm entirely satisfied with, but it works.

One of the programs in start up was an "Alps Pointing-Device Driver" which, when started, caused the mouse to behave erratically. I disabled that in from start up and it seems to be working fine. 

Is there a better solution?


February 20th, 2015 6:54pm

I ended up finding a fix. Not one I'm entirely satisfied with, but it works.

One of the programs in start up was an "Alps Pointing-Device Driver" which, when started, caused the mouse to behave erratically. I disabled that in from start up and it seems to be working fine. 

Is there a better solution?


Free Windows Admin Tool Kit Click here and download it now
February 20th, 2015 6:54pm

If the version of the Alps touchpad driver was the same on both environments, the issue could be restricted to that specific version of the driver. You might want to try an updated version of the driver if one is available from Dell. If one is not, you can attempt an older version of the driver or a version available from another OEM.

Brandon
Windows Outreach Team- IT Pro
Windows for IT Pros on TechNet

February 24th, 2015 4:25pm

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