We are experiencing an issue where users in our pilot group for WIndows 7 are no longer able to logon using cached credentials. They will logon ok at the office, take their computer home and be unable to logon. We are still mostly WIndows XP and I have not seen this issue with our xp computers. Anyone have any ideas or suggestions for troubleshooting? Thanks

Hi, Thanks for posting in Microsoft TechNet forums. As I understand that the user profile isn’t cached on Windows 7 machines, you can’t logon the computer while out of office. To troubleshoot this kind of issue, I would like to suggest: 1. Check if the logon caching is turned off on Windows 7 machines: 1) Click Start, type: regedit in the Start Search box. 2) Open Registry Editor and find the ValueName of CachedLogonsCount under the following path, ensure the value isn’t set 0: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon If the CachedLogonsCount has a value of 0, set the value as 0 to 50. By default, Windows remember 10 cached logons. 2. Check if there is a GPO associated with Windows 7 machines to perform the behavior of deleting cached copies of roaming profiles. The Group Policy setting is located: Computer Configuration\Administrative Templates\System\User Profiles\Delete cached copies of roaming profiles If you enable it, please disable to test the problem. 3. Manually delete the domain profile to create a new copy: 1) Go to the Users folder: %systemdrive%\Users and delete the domain profile. 2) Open Registry Editor and find the following entry: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\ 3) Delete the domain profile according to the user’s GUID. 4) Restart the computer and logon. Note: you should delete the domain profile at office, the next time you logon to the domain, the roaming profile will be copied to the local computer. Best Regards Dale Qiao TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish. BTW, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts. Best Regards Dale Qiao TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.comPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Thanks Dale, Cached logons is set to 2. This was not changed from default. No GPOs associated with roaming profiles as we do not use them in our organization. All profiles are local. Users on WIndows7 will be able to log in to their laptop using cached credentials then one day will not be able to. In troubleshooting we had a user logon with a local account, do a runas for their domain account , then they were able to logon as normal thanks

Please change the CachedLogonsCount to 10 and see if it works. BTW, I would like to share the following similar issue: user credentials/settings not saved when loging into domain Best Regards Dale Qiao TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.