I receive dialog box, but no contents ever appear. With OneCare, I get a dialog box which says that the One Care service has been stopped. It says I should try to restart my computer. I ran AntiMalwareRepair from MS and received the following log: 7/9/2009 3:44:17 PM: InstallPath: C:\Program Files\Microsoft Windows OneCare Live 7/9/2009 3:44:17 PM: Stopped WinSS service. 7/9/2009 3:44:17 PM: Searching for AV Bits: 7/9/2009 3:44:17 PM: Searching: C:\Program Files\Microsoft Windows OneCare Live 7/9/2009 3:44:17 PM: ACCESS DENIED: C:\Program Files\Microsoft Windows OneCare Live\ClientSD 7/9/2009 3:44:17 PM: FOUND: C:\Program Files\Microsoft Windows OneCare Live\Staging\mp_AVBits.msi (7/9/2008 5:52:56 PM) 7/9/2009 3:44:17 PM: USING: C:\Program Files\Microsoft Windows OneCare Live\Staging\mp_AVBits.msi 7/9/2009 3:44:17 PM: Uninstalling Av bits. 7/9/2009 3:44:17 PM: Executing: msiexec /passive /x "C:\Program Files\Microsoft Windows OneCare Live\Staging\mp_AVBits.msi" /qn /l*v "C:\Program Files\Microsoft Windows OneCare Live\Logs\AVBitsUninstall.log" REBOOT="ReallySuppress" MSIRESTARTMANAGERCONTROL="Disable" 7/9/2009 3:44:17 PM: Failed to uninstall AV bits. 7/9/2009 3:44:17 PM: Re-installing AV bits. 7/9/2009 3:44:17 PM: Executing: msiexec /passive /i "C:\Program Files\Microsoft Windows OneCare Live\Staging\mp_AVBits.msi" /qn /l*v "C:\Program Files\Microsoft Windows OneCare Live\Logs\AVBitsInstall.log" INSTALLDIR="C:\Program Files\Microsoft Windows OneCare Live\Antivirus" REBOOT="ReallySuppress" 7/9/2009 3:44:17 PM: Failed to install AV bits. 7/9/2009 3:44:17 PM: Searching for AM Signatures: 7/9/2009 3:44:17 PM: Searching: C:\Program Files\Microsoft Windows OneCare Live 7/9/2009 3:44:17 PM: ACCESS DENIED: C:\Program Files\Microsoft Windows OneCare Live\ClientSD 7/9/2009 3:44:17 PM: FOUND: C:\Program Files\Microsoft Windows OneCare Live\Staging\2008-09-08T08-02-44mpam-fe.exe (9/9/2008 1:31:28 AM) 7/9/2009 3:44:17 PM: USING: C:\Program Files\Microsoft Windows OneCare Live\Staging\2008-09-08T08-02-44mpam-fe.exe 7/9/2009 3:44:17 PM: Executing: C:\Program Files\Microsoft Windows OneCare Live\Staging\2008-09-08T08-02-44mpam-fe.exe /q ONECARE 7/9/2009 3:44:24 PM: Failed to install AM signatures. 7/9/2009 3:44:24 PM: ERROR: Unable to start WinSS service: Cannot start service WinSS on computer '.'. 7/9/2009 3:47:24 PM: Timed out attempting to start WinSS service.

After checking the issue, it seems this is a general Windows Live OneCare related issue. As this forum focuses on Windows Vista specific issues, this inquiry would best be posted to OneCare support group via the following link: https://support.microsoft.com/oas/default.aspx?gprid=11916 The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.Sean Zhu - MSFT