Hi all, After automatic updates last night (Nov. 12th), I can not boot my machine and Windows 7 is showing an error message "Unable to start". I have tried to restore previous setting by using "Startup Repair" without success. If you can give any advice, I will greatly appreciate it. Thanks, Jong

If you can get to the boot choice screen press F8 and then select "last known good".

Hi Jong, If "Last Known Good Configuration" does not work, please go into Safe Mode (Restart computer, press the F8 key when the boot menu pops up, select [Safe Mode], and boot up) and check if the issue still occurs. If Safe Mode can be accessed, please perform System Restore in Safe Mode to check the result. If Safe Mode cannot be accessed, please perform an In-place Update to repair Windows 7. Regarding In-place Upgrade, it is a tool to repair the system. Through the special upgrade process, we will be able to repair the system. The In-place Upgrade will not affect settings like photos, movies, documents, etc. that are saved on the computer. However, it is recommended to first backup your important information and files to other partitions or other disks. We can have a try to see if the issue works. Turn off Windows features before performing an In-place Upgrade ========================================= 1. Click Start, and click Control Panel. 2. Click Classic View on the left pane, and double click Program and Features. 3. Click "Turn Windows features on or off on the left" pane. 4. In the Windows Features dialog box, uncheck all of the check boxes, and then click OK. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Now, let's perform the following steps to repair the corrupted files: In-place Upgrade =========== Though this operation will not remove or modify the installed programs and files, I still suggest that we backup the important files before doing this. In addition, we may have to reinstall the device drivers after this operation. Thank you for your understanding. If the Windows 7 DVD is not available, please just run setup.exe file in the Windows 7 installation package to perform the following steps. 1. Insert the Windows 7 DVD in the computer's DVD drive. 2. Click Start and choose Computer. 3. Please find the "setup.exe" file in the DVD-ROM and double click it. 4. Click Install now. 5. When we are prompted to input the product key, please click Next without inputting any key. The setup wizard will prompt and ask if you agree to install Windows 7 without the key. Please choose to confirm. 6. When you reach the "Which type of installation do you want" screen, click Upgrade to upgrade the system files of Windows 7. Note: While performing the In-place Upgrade, the system will restart automatically (several times) to merge the files and programs. Please leave the computer alone and do not configure it until In-place Upgrade is completed. The system will start Windows 7 once it is upgraded. When the In-place Upgrade finishes please check the original issue again. Regards, Linda