First time poster, but I think I've done my homework on this issue.This issue has similar symptoms to a problem with vista: http://www.vistax64.com/tutorials/130095-user-profile-service-failed-logon-user-profile-cannot-loaded.htmlHowever, it is definitely not the same issue (see further).Current Config:HP dv7-1450.W7 RC 7100 x64Last update (up to date as of 8/31/09) installed succesfully 8/26/09 and should be unrelated to this issue (not verified yet by a pre-updaterestore).Running with Admin account while diagnosing/troubleshooting.Currently have two working accounts, one standard, one admin.Symptom:New user accounts cannot be logged into. On an attempted login to the new account, the following information is displayed on the login screen: "The User Profile Service service failed the logon. User profile cannot be loaded." Windows then logs off the operator and returns to the initial user selection screen. All other aspects of use are normal.Current Diagnostics:First attempts to resolve this problem were to recreate the new account. This was attempted when logged in as both Standard and Admin. This was also attempted under safe mode. This has been attempted with virus protection disabled. All to no difference in the symptom.The similarity to the Vista issue (linked above) caused me to check the registry entry under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\ for the new profile (as suggested by that link). Unlike that issue, there simply is no entry for the new user. Examination of the new log entries from creation of account to attempted log in provides the following entries: Level Date and Time Source Event ID Task Category Information 8/31/2009 12:34:31 PM Microsoft-Windows-Winlogon 6000 None The winlogon notification subscriber <SessionEnv> was unavailable to handle a notification event. Warning 8/31/2009 12:34:11 PM Microsoft-Windows-Winlogon 6001 None The winlogon notification subscriber <Profiles> failed a notification event. Information 8/31/2009 12:34:11 PM Microsoft-Windows-Winlogon 6000 None The winlogon notification subscriber <SessionEnv> was unavailable to handle a notification event. Warning 8/31/2009 12:34:11 PM Microsoft-Windows-Winlogon 6001 None The winlogon notification subscriber <Sens> failed a notification event. Error 8/31/2009 12:34:10 PM Microsoft-Windows-User Profiles Service 1500 None "Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, and that your network is functioning correctly. DETAIL - Only part of a ReadProcessMemory or WriteProcessMemory request was completed. " Warning 8/31/2009 12:34:10 PM Microsoft-Windows-User Profiles General 1509 None "Windows cannot copy file C:\Users\Default\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm to location C:\Users\TEMP\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm. This error may be caused by network problems or insufficient security rights. DETAIL - Access is denied. " Error 8/31/2009 12:34:09 PM Microsoft-Windows-User Profiles Service 1511 None Windows cannot find the local profile and is logging you on with a temporary profile. Changes you make to this profile will be lost when you log off. Warning 8/31/2009 12:34:09 PM Microsoft-Windows-User Profiles General 1509 None "Windows cannot copy file C:\Users\Default\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm to location C:\Users\{New Username}\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm. This error may be caused by network problems or insufficient security rights. DETAIL - Access is denied. " Naturally I started with the earliest error first, and decided to look to see what is going on. The file that is trying to be copied is there, but thedestination folderdoes not exist. As near as I can tell, whatever process (the User Profiles General Service?)is trying to perform the copy does not have sufficient access to perform the operation. Specifically I suspect it may not be able to create the appropriate folders before performing the copy. Interestingly, it appears that when windows attempts to open/create a temporary account profile, the same issue occurs. Since there is no registry entry either, I suspect that the issue also extends to the creation of registry keys, but I am not familiar enough with the sequence of events in the creation of a user profile to determine if this would come before or after a user profile's first login.I attempted to find more information, and was able to investigate the UPS diagnostic event log (for a different, but identical attempt at creating and using the new profile). The following two (unhelpful to me) log entries were generated. Level Date and Time Source Event ID Task Category Information 8/31/2009 12:34:10 PM Microsoft-Windows-User Profiles Service 1002 (1001) "The description for Event ID 1002 from source Microsoft-Windows-User Profiles Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event: The message id for the desired message could not be found " Information 8/31/2009 12:34:09 PM Microsoft-Windows-User Profiles Service 1001 (1001) "The description for Event ID 1001 from source Microsoft-Windows-User Profiles Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. It seems to imply that the User Profiles Service may be corrupted, but this may also be unrelated. I do not know how to specifically repair this service anyway (but am open to try it if someone can walk me through it a bit).There's the info. I'd like to figure out how to watch the account creation process in more detail to see if I gleen more, but I don't have the experience to know what to do to enable such a log. I will not perform a reinstall and am loath to do a restore, instead looking more for a cause and effect repair: something that would actually help MS fix the problem rather than have the customer fix the symptom.Thanks in advance to responders!

I am having the exact same issue this evening where newly created users cannot logon to Windows 7 RTM.

Hi Dollar Fitty, The issue may occur if the folder C:\Users\Default is corrupt. I suggest you copy a correct Default folder via another Windows 7 computer and replace the one on your computer. Besides, as the error message states, the issue is obviously caused by corrupt system components. You can try an in-place upgrade to repair the system components. in-place upgrade ============ 1. Log on the system first. 2. Insert the Windows 7 DVD in the computer's DVD drive. 3. Click Start and choose Computer. 4. Please find the "setup.exe" file in the DVD-ROM and double click it. 5. Click Install now. 6. When we are prompted to input the product key, please click Next directly without inputting any key. The setup wizard will prompt and asking if you confirm to install Windows 7 without the key and please choose to confirm. 7. When you reach the "Which type of installation do you want" screen, click Upgrade to upgrade the system files of Windows 7. Cecilia Zhou

Im having the same issue. New users cannot login and an admin can login, but the profile isnt loaded (even if its there). Also, a reboot fixes it for about 30 minutes. Im going to try the in-place upgrade and see what happens. I already tried to copy the default user profile from a known good machine, no go.

Hi Dollar Fitty, Besides, as the error message states, the issue is obviously caused by corrupt system components. You can try an in-place upgrade to repair the system components. Cecilia Zhou Actually, the first error it hits simply says that it can't copy a file, presumedly because of permissions as indicated by the "access denied." I am hesitant to believe that any of the errors after that point are really due to corrupt files, but are instead encountering an unexpected error from the first error. Nonetheless, I'll try the 'upgrade' and see how that goes. I can't get a different 'default' folder since I don't have any others available.Back after the attempt!D

So a little bit more to add:Went throught the 4 hour 'in-place upgrade' process to no avail. The problem remains identical to previous, including errors. Like I've stated before, I think for some reason whatever program handles the initial creation of a user account doesn't have security privleges necesary to perform its intended job, but I can't verify that since I don't know what program that would be and don't know how to access error logs of any greater detail.My plea goes out again: Can anyone help me with trying to diagnose my suspected credentials issue?Best,D

Andbit more to add, but still no luck.I tried to spoof the UPS by building the User Profile Folder myself and applying permissions manually. I'm certian I duplicated the appropriate permissions for the new user onto the folder I copied from "Default User." Everytime I did this, it became quite obvious that Windows was dodging this folder to generate a new user folder:The "Microsoft-Windows-User Profiles General 1509" error indicated that it failed to copy the folder into a different new user folder. If I generated Users\NewUser\, W7 would try to copy to Users\NewUser.Computername\etc. If I created another folder called Users\NewUser.Computername, W7 would try to copyt to Users\NewUser.000\etc. The spoof simply failed. I'm still convinced that I need to get windows to sucessfully copy this file for the system to respond correctly.D

Take a look at the Registry under [HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList].Also, the default location for the default user's Registry hive is "C:\Windows\System32\config\DEFAULT".If file that is missing or corrupt it could be the problem.

So, the key [HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList] exists, and there are several entries in this folder. Three belong to system-type entities, and two belong to the working users on this computer. There is no key for the new user.I do have the file at "C:\Windows\System32\config\DEFAULT." I am unsure what exactly a hive is, and do not know how to access it (trying to use notepad resulted in a locked file notification). I did check the HKEY\USERS registry and found the ".default" key appeared as normal to an ignorant glance, and the new user did not have a key in this folder. Nonetheless, there is no reason (yet) to think this is corrupted. How would I repair this if it was?Still thinking the system can't copy the file because of a permission error. Anyone know how to follow what happens in more detail when a user is created?D

Hi D, It is not good if the file C:\Windows\System32\config\DEFAULT is missing. Try a SFC to fix the missing system file. Here: SFC === 1. Click Start, please type "CMD" (without quotation marks) in the Start Search bar and right click on the "cmd.exe" choose "Run as administrator". 2. Type the following command and press Enter SFC /Scannow Note: System will take some time to scan for the system. 3. After scanning, please restart the computer. As you stated before, you think the issue is caused by a certain program. You can try to create a new user account in clean boot mode. And then try to boot via the new account. FYI: Clean boot in Vista The steps are also fit for Win 7. Regards. Cecilia Zhou

I'm having this happening to me on Windws 7 RTM, but with an existing account which has been working fine for a some time.Other user accounts on the same machine works fine.These are the errors I'm getting:Log Name: ApplicationSource: Microsoft-Windows-User Profiles ServiceDate: 9/7/2009 10:42:56 AMEvent ID: 1505Task Category: NoneLevel: ErrorKeywords: User: John-PC\JohnComputer: John-PCDescription:Windows cannot load the user's profile but has logged you on with the default profile for the system. DETAIL - Access is denied. Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-User Profiles Service" Guid="{89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}" /> <EventID>1505</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2009-09-07T17:42:56.435546800Z" /> <EventRecordID>4386</EventRecordID> <Correlation ActivityID="{00000100-0000-0000-C72A-6226E22FCA01}" /> <Execution ProcessID="924" ThreadID="2272" /> <Channel>Application</Channel> <Computer>John-PC</Computer> <Security UserID="S-1-5-21-4276971281-1510160654-236950936-1001" /> </System> <EventData> <Data Name="Error">Access is denied.</Data> </EventData></Event>Log Name: ApplicationSource: VSSDate: 9/7/2009 10:43:36 AMEvent ID: 8193Task Category: NoneLevel: ErrorKeywords: ClassicUser: N/AComputer: John-PCDescription:Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid(S-1-5-21-4276971281-1510160654-236950936-1001.bak). hr = 0x80070539, The security ID structure is invalid.. Operation: OnIdentify event Gathering Writer Data Context: Execution Context: Shadow Copy Optimization Writer Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f} Writer Name: Shadow Copy Optimization Writer Writer Instance ID: {499a0595-ec1d-4bc3-bde0-10dfe1fa8efa}Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="VSS" /> <EventID Qualifiers="0">8193</EventID> <Level>2</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2009-09-07T17:43:36.000000000Z" /> <EventRecordID>4400</EventRecordID> <Channel>Application</Channel> <Computer>John-PC</Computer> <Security /> </System> <EventData> <Data>ConvertStringSidToSid(S-1-5-21-4276971281-1510160654-236950936-1001.bak)</Data> <Data>0x80070539, The security ID structure is invalid.</Data> <Data> Operation: OnIdentify event Gathering Writer Data Context: Execution Context: Shadow Copy Optimization Writer Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f} Writer Name: Shadow Copy Optimization Writer Writer Instance ID: {499a0595-ec1d-4bc3-bde0-10dfe1fa8efa}</Data> <Binary>2D20436F64653A20534543534543524330303030303931302D2043616C6C3A20534543534543524330303030303930332D205049443A202030303030323539322D205449443A202030303030313430382D20434D443A2020433A5C57696E646F77735C73797374656D33325C76737376632E6578652020202D20557365723A204E616D653A204E5420415554484F524954595C53595354454D2C205349443A532D312D352D313820</Binary> </EventData></Event>A Warning:Log Name: ApplicationSource: Microsoft-Windows-WinlogonDate: 9/7/2009 10:42:47 AMEvent ID: 6001Task Category: NoneLevel: WarningKeywords: ClassicUser: N/AComputer: John-PCDescription:The winlogon notification subscriber <Profiles> failed a notification event.Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-Winlogon" Guid="{DBE9B383-7CF3-4331-91CC-A3CB16A3B538}" EventSourceName="Wlclntfy" /> <EventID Qualifiers="32768">6001</EventID> <Version>0</Version> <Level>3</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2009-09-07T17:42:47.000000000Z" /> <EventRecordID>4383</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>Application</Channel> <Computer>John-PC</Computer> <Security /> </System> <EventData> <Data>Profiles</Data> <Binary>F4010000</Binary> </EventData></Event>

Here is some interesting observations. 1. I tried to restart the machine, log in as a separate administrator, and delete the account. I got an error message that the account could not be deleted be cause it was logged in. This can't be true as I did a full reboot. Even though it gave me the error, the account was still deleted. 2. I rebooted again and tried now to rename the profile folder as the user account no longer exists, I get an error that "The action can't be completed because the folder or file in it is open in another program. John

First time poster, but I think I've done my homework on this issue.This issue has similar symptoms to a problem with vista: http://www.vistax64.com/tutorials/130095-user-profile-service-failed-logon-user-profile-cannot-loaded.htmlHowever, it is definitely not the same issue (see further).Current Config:HP dv7-1450.W7 RC 7100 x64Last update (up to date as of 8/31/09) installed succesfully 8/26/09 and should be unrelated to this issue (not verified yet by a pre-updaterestore).Running with Admin account while diagnosing/troubleshooting.Currently have two working accounts, one standard, one admin.Symptom:New user accounts cannot be logged into. On an attempted login to the new account, the following information is displayed on the login screen: "The User Profile Service service failed the logon. User profile cannot be loaded." Windows then logs off the operator and returns to the initial user selection screen. All other aspects of use are normal.Current Diagnostics:First attempts to resolve this problem were to recreate the new account. This was attempted when logged in as both Standard and Admin. This was also attempted under safe mode. This has been attempted with virus protection disabled. All to no difference in the symptom.The similarity to the Vista issue (linked above) caused me to check the registry entry under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\ for the new profile (as suggested by that link). Unlike that issue, there simply is no entry for the new user. Examination of the new log entries from creation of account to attempted log in provides the following entries: Level Date and Time Source Event ID Task Category Information 8/31/2009 12:34:31 PM Microsoft-Windows-Winlogon 6000 None The winlogon notification subscriber <SessionEnv> was unavailable to handle a notification event. Warning 8/31/2009 12:34:11 PM Microsoft-Windows-Winlogon 6001 None The winlogon notification subscriber <Profiles> failed a notification event. Information 8/31/2009 12:34:11 PM Microsoft-Windows-Winlogon 6000 None The winlogon notification subscriber <SessionEnv> was unavailable to handle a notification event. Warning 8/31/2009 12:34:11 PM Microsoft-Windows-Winlogon 6001 None The winlogon notification subscriber <Sens> failed a notification event. Error 8/31/2009 12:34:10 PM Microsoft-Windows-User Profiles Service 1500 None "Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, and that your network is functioning correctly. DETAIL - Only part of a ReadProcessMemory or WriteProcessMemory request was completed. " Warning 8/31/2009 12:34:10 PM Microsoft-Windows-User Profiles General 1509 None "Windows cannot copy file C:\Users\Default\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm to location C:\Users\TEMP\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm. This error may be caused by network problems or insufficient security rights. DETAIL - Access is denied. " Error 8/31/2009 12:34:09 PM Microsoft-Windows-User Profiles Service 1511 None Windows cannot find the local profile and is logging you on with a temporary profile. Changes you make to this profile will be lost when you log off. Warning 8/31/2009 12:34:09 PM Microsoft-Windows-User Profiles General 1509 None "Windows cannot copy file C:\Users\Default\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm to location C:\Users\{New Username}\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm. This error may be caused by network problems or insufficient security rights. DETAIL - Access is denied. " Naturally I started with the earliest error first, and decided to look to see what is going on. The file that is trying to be copied is there, but thedestination folderdoes not exist. As near as I can tell, whatever process (the User Profiles General Service?)is trying to perform the copy does not have sufficient access to perform the operation. Specifically I suspect it may not be able to create the appropriate folders before performing the copy. Interestingly, it appears that when windows attempts to open/create a temporary account profile, the same issue occurs. Since there is no registry entry either, I suspect that the issue also extends to the creation of registry keys, but I am not familiar enough with the sequence of events in the creation of a user profile to determine if this would come before or after a user profile's first login.I attempted to find more information, and was able to investigate the UPS diagnostic event log (for a different, but identical attempt at creating and using the new profile). The following two (unhelpful to me) log entries were generated. Level Date and Time Source Event ID Task Category Information 8/31/2009 12:34:10 PM Microsoft-Windows-User Profiles Service 1002 (1001) "The description for Event ID 1002 from source Microsoft-Windows-User Profiles Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event: The message id for the desired message could not be found " Information 8/31/2009 12:34:09 PM Microsoft-Windows-User Profiles Service 1001 (1001) "The description for Event ID 1001 from source Microsoft-Windows-User Profiles Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. It seems to imply that the User Profiles Service may be corrupted, but this may also be unrelated. I do not know how to specifically repair this service anyway (but am open to try it if someone can walk me through it a bit).There's the info. I'd like to figure out how to watch the account creation process in more detail to see if I gleen more, but I don't have the experience to know what to do to enable such a log. I will not perform a reinstall and am loath to do a restore, instead looking more for a cause and effect repair: something that would actually help MS fix the problem rather than have the customer fix the symptom.Thanks in advance to responders! To resolve this issue, I suggst you delete the file C:\Users\Default\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm.Arthur Xie - MSFT

Here is some interesting observations.1. I tried to restart the machine, log in as a separate administrator, and delete the account. I got an error message that the account could not be deleted be cause it was logged in. This can't be true as I did a full reboot. Even though it gave me the error, the account was still deleted.2. I rebooted again and tried now to rename the profile folder as the user account no longer exists, I get an error that "The action can't be completed because the folder or file in it is open in another program.John Hi John, This is a different issue. In order to aviod confusion, I suggest that you create a new thread and let's discuss there.Arthur Xie - MSFT

I tried Arthur's suggestion to no avail. Exactly the same situation/errors. I continue to believe that the issue is with what ever 'entity' tries to copy this program. I believe it doesn't have sufficient rights to create the new user directory, and so the copy fails since the directory doesn't exist. Good idea though.

I tried both items. The SFC responded with "Windows Resource Protection did not find any integrity violations".The Clean Boot (all non-microsoft services were turned off) did not change the issue.Still looking for a diagnosis on why windows cannot copy the sqm file. Does anyone know what entity is responsible for the creation of the profile directory in C:\Users?D

It could be this version error "User profile service..." http://www.brooks-bilson.com/blogs/rob/index.cfm/2009/1/5/Fix-for-Vistas-The-User-Profile-Service-service-failed-the-logon-User-profile-cannot-be-loaded

It could be this version error "User profile service..." http://www.brooks-bilson.com/blogs/rob/index.cfm/2009/1/5/Fix-for-Vistas-The-User-Profile-Service-service-failed-the-logon-User-profile-cannot-be-loaded Great find Flav!While I didn'tresolve or have the exact issue 'Brooks-bilson's had, one of the comments on this blog entry (http://www.brooks-bilson.com/blogs/rob/index.cfm/2009/1/5/Fix-for-Vistas-The-User-Profile-Service-service-failed-the-logon-User-profile-cannot-be-loaded#c42AB7AE6-0B26-9AF4-6DB3C7B226C688B4) did have a comment that worked.First I renamed the file "\Users\Default\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm" to \Users\Default\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm.bakInterestingly, this failed (bolded to help skimming folks). However, actually moving the file out of the directory (effectively deleting it) did work. This file was definately related to the problem, but exactly why W7 wasn't able to copy this (such as insufficient permissions or too long name error) is still unresolved.A little bit of information about the process Vista (and presumedly W7) goes through is well laid out in the referenced blog, and I recommend it for education.Unless it pops up again, I'm considering this issue closed and won't be monitoring it. I hope everyone dealing with this W7 issue finds this helpful.Thanks again, Flav, for the find.D

I am having this same problem. I tried doing what Dollar Fitty suggested, but I don't have a "Windows Live" folder in that location. Could it be cuased by something different?

Me too!

Nasty little virus this one, pissed me right off. Resolved the issue in regedit. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\ see two profiles are the same, apart from .bak delete the profile without . Bak then edit the name of the other profile by removing the .bak extension.

How come this issue wasn't continued? I've exactly the same Problem, but I don't have any .bak entry in the registry. Is there another solution, did the solution work for everyone? I need some more ideas. I#m altready working on this for 3 Weeks now... it's not getting further, please help!

Thank you ChrispyB! I tried what you suggested, reboot my laptop and i'm able to logon again. I'm using Windows 7, Enterprise. For best practice: always backup your registry before deleting it. Thanks again ChrispyB!

Nasty little virus this one, pissed me right off. Resolved the issue in regedit. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\ see two profiles are the same, apart from .bak delete the profile without . Bak then edit the name of the other profile by removing the .bak extension. This worked for me on Win_7. My wife's standard account quit logging in for unknown reason so I traced the profile error message in the event log which led me here after a search. Saved me a heap of trouble! Thank you.

excellent find ChrispyB... simple yet effectivewww.supertechteam.com