The following error message occurs during shut-down of computer: “WDSmartWareBackgroundService.exe error: The instruction at ox74985dfe referenced memory ox00000020 the memory could not be read.” Is this a Western Digital problem or a MS windows XP problem? Error message does not occur when remote drive isdisabled1 person needs an answerI do too

Hi,I suspect that this could also be a virus activity.I strongly recommend you to run the Virus Scan.a. If you don’t have anti-virus software installed on your computer, I suggest that you run a Malware scan on your computer.http://www.microsoft.com/Security_Essentials/ b. I would recommend you to run online Virus Scan to remove any infections, if present.Follow the link below to run the free online scan:http://onecare.live.com/site/en-us/default.htm Regards, Manasa P – Microsoft Support.