Welcome/ Shutdown Screen Hang - Desktop Hang?????
I've been using win7rc for few months now and it has been awesome.... up until today when i have tried logging in as usual and as the welcome screen opens, it hangs. The only way i can log in is through safe mode and when in the shutdown screen, once again it hangs. Also after a period of say 10 mins in safe mode, im unable to open, close, Alt Crtl Del anything. The only thing i can do is move my mouse. It seems to be after yesterdays definition update that this has happened. I've had no problems, at least to this severity, until now. Any ideas..... anyone?
October 14th, 2009 5:29pm
Hi, Try when in safe mode. Go to System protection - System Restore and go back to point before the update. slan go foill, Paul
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October 14th, 2009 5:47pm
Tried that. Wont let me perform in safe mode and asks to restart which is pointless as i cant log in.
October 14th, 2009 5:51pm
Hi, Restart computer and use the W7 RC install disc repair page to restore. Saln go foill, Paul
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October 14th, 2009 6:28pm
Hi infusionBT,
Please try In-Place-Upgrade to see if the issue can be resolved.
Regarding In-place Upgrade, it is a tool to repair the system. Through the special upgrade process, we will be able to repair the system. The In-place Upgrade will not affect settings like photos, movies, documents, etc. that are saved on the computer. However, it is recommended to first backup your important information and files to other partitions or other disks. We can have a try to see if the issue works.
Turn off Windows features before performing an In-place Upgrade
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1. Click Start, and click Control Panel.
2. Click Classic View on the left pane, and double click Program and Features.
3. Click "Turn Windows features on or off on the left" pane.
4. In the Windows Features dialog box, uncheck all of the check boxes, and then click OK.
If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Now, let's perform the following steps to repair the corrupted files:
In-place Upgrade
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Though this operation will not remove or modify the installed programs and files, I still suggest that we backup the important files before doing this. In addition, we may have to reinstall the device drivers after this operation. Thank you for your understanding.
If the Windows 7 DVD is not available, please just run setup.exe file in the Windows 7 installation package to perform the following steps.
1. Insert the Windows 7 DVD in the computer's DVD drive.
2. Click Start and choose Computer.
3. Please find the "setup.exe" file in the DVD-ROM and double click it.
4. Click Install now.
5. When we are prompted to input the product key, please click Next without inputting any key. The setup wizard will prompt and ask if you agree to install Windows 7 without the key. Please choose to confirm.
6. When you reach the "Which type of installation do you want" screen, click Upgrade to upgrade the system files of Windows 7.
Note: While performing the In-place Upgrade, the system will restart automatically (several times) to merge the files and programs. Please leave the computer alone and do not configure it until In-place Upgrade is completed. The system will start Windows 7 once it is upgraded.
When the In-place Upgrade finishes please check the original issue again.
However, if the issue persists, you may need to reinstall Windows 7 to resolve this issue.
Regards,
Linda
October 15th, 2009 9:40am


