Why does my PC keep crashing?
Hi Everyone My pc keeps crashing whenever i open World of warcraft client and try to login/play.
i have read an article and decided this is the best thing for me.
https://skydrive.live.com/?cid=181728EBBE890F67&id=181728EBBE890F67%21125#cid=8FD5A6795E6C3CE4&id=8FD5A6795E6C3CE4%21107
this is a link to all of my dump files. Could you please help me asap as this problem is extremely frustrating.
Thanks so much for the help in advance :)
Max
ps. i have tried adding fans into my pc to cool it down, evcerything is running at a cool temprature and yet this still persists,
i have also reinstalled WoW and the problem has not gone away.
June 25th, 2012 7:29pm
Hi,
After analyzing your latest dump file, I find the following messages.
BugCheck 116, {867b9008, 9739b87a, c000009a, 4}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
TRIAGER: Could not open triage file : D:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\triage\modclass.ini, error 2
Probably caused by : nvlddmkm.sys ( nvlddmkm+99b87a )
Debugging Details:
------------------
TRIAGER: Could not open triage file : D:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\triage\modclass.ini, error 2
FAULTING_IP:
nvlddmkm+99b87a
9739b87a 55 push ebp
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT
CUSTOMER_CRASH_COUNT: 1
BUGCHECK_STR: 0x116
PROCESS_NAME: System
CURRENT_IRQL: 0
The root cause of the issue should be more related to the driver of your Graphic device. Please update it from the device provider website.
Kim Zhou
TechNet Community Support
Free Windows Admin Tool Kit Click here and download it now
June 27th, 2012 5:24am
Hi, i have tried to update it but i read online that i should uninstall it first so i did that and then reinstalled it. i reset my pc and now it is saying '
your computer was unable to start'
anyways is there an easier way to 'update' my drivers? because this seemed to have angered it a little..
my graphics card is a 'NIVIDIA GeForce GTX 460'
is there any more info you could give me on how to fix this? would be amazing
Ps thanks for the quick responce.
thanks
max
June 27th, 2012 10:51am
is there something we can speak though personally? maybe skype or ventrilo? i have these but am willing to download something else if you have something different.
thanks
max
Free Windows Admin Tool Kit Click here and download it now
June 27th, 2012 10:57am
Here is the link to download your video card drivers.
http://www.geforce.com/drivers/results/44967
June 27th, 2012 11:58am
It seems to be fixed now but im not sure if it will continue to crash at a later date
Free Windows Admin Tool Kit Click here and download it now
June 27th, 2012 12:23pm
Hi Guys,
This seems to not have fixed the issue. I dont know wether i have done it wrong or the driver was not the issue but i got another dump file.
https://skydrive.live.com/#cid=8FD5A6795E6C3CE4&id=8FD5A6795E6C3CE4%21107
If it still is the driver issue can you please give me indepth instructions on how to reinstall it?
Thanks so much
Max
June 27th, 2012 7:46pm
Hi,
It seems the latest dump file has not been uploaded successfully. The size of it is 1 KB only.Kim Zhou
TechNet Community Support
Free Windows Admin Tool Kit Click here and download it now
June 27th, 2012 10:02pm
Yes the New Dump folder is zipped with one file inside because of only one crash thats why it is one kb :)
June 28th, 2012 6:54am