I am running Win 7 on a Dell Latitude E6410. Typical business user with MS Office, MS Outlook and Internet Explorer (productivity apps). I am seeing periodic freezing of the laptop which requires me to power down and restart the machine. I am not encountering a blue screen (yet). I'd like to figure out how to diagnose the root cause of the performance issue and hopefully have it resolved. Thanks in advance.

Hello, update all possible drivers and check again. This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. Microsoft Student Partner 2010 / 2011 Microsoft Certified Professional Microsoft Certified Systems Administrator: Security Microsoft Certified Systems Engineer: Security Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows 7, Configuring Microsoft Certified IT Professional: Enterprise Administrator Microsoft Certified IT Professional: Server Administrator

How old is the laptop. The most common cause of random freezes is overheating from accumulated dust. Download and run Core Temp to see if you are running hot. Anything running at 50 degrees C or higher is questionable. Laptops are much harder to clean than desktops. Try getting a can of compressed air and blowing out all the air vents you can find. If you are overheating, you may have to take it in to a qualified tech for cleaning. Jerry

Download and install: Windows 7 compatible video driver and the latest Dell BIOS update. Carey Frisch