Win 7 new user profile not created
Hi all,
I cannot create new users anymore on Win 7 starter. I already read articles about old accounts not being deleted correctly, but my situation looks different:
Using an administrator account I created a new user. That user appears on the login screen, but login fails with user account service error.
I checked and saw that neither the registry ProfileList contains the new entry (and in my case no old .bak entries like mentioned in similar articles), nor has C:\users\newaccount been created.
Any ideas?
Thx in advance
MysterySolver
May 11th, 2011 4:06pm
Please make sure that you have logged off the administrator account before you log in with the new user account.Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
Free Windows Admin Tool Kit Click here and download it now
May 13th, 2011 5:40am
STEP ONE
Log on to the Computer
Warning
You must be logged on to an administrator account using either step 1 or 2 below before you can move on to do either the
OPTION ONE or OPTION TWO sections.
1. To Log on to another Administrator
account.
NOTE: If you do not have another Administrator account, then proceed to step 2.
A) Go to OPTION ONE or
OPTION TWO.
OR
2. To Boot into Safe Mode
and Use the built-in Administrator
account
NOTE: You may not need to enable the built-in Administrator account. If this was the only normal administrator account you had, then
Safe Mode should automatically boot into the built-in Administrator account.
A) Boot into
Safe Mode (in Vista) or
Safe Mode (in Windows 7).
B) If Safe Mode did not boot into the built-in Administrator
account, then enable the built-in Administrator account. If it did , then go to step 2C.
C) Log off in Safe Mode, and then log on to the built-in Administrator account to logon with that account in Safe Mode.
D) Go to OPTION ONE or
OPTION TWO.
OPTION ONE
To Fix the User Account Profile
1. Open the Start menu.
2. In the white line (Start Search) area, type
regedit and press Enter.
3. If prompted by UAC, either click on
Continue (Vista) or Yes (Windows 7).
4. In regedit, go to: (See screenshot below step 5)
Code:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
5. In the left pane, look for the
S-1-5..... folder (SID key) with the long number that has
.bak at the end of the numbers.
(See screenshots below steps 6A and 7B)
NOTE:
A) In the right pane, look at the
ProfileImagePath to verify that this is the user account profile that has the error.
B) You may have another
S-1-5..... folder (SID key) above it with the exact same number without the
.bak at the end of it.
6. If you have Two S-1-5..... folders (SID key) with the same Number
NOTE: This is if you have two
S-1-5..... folders (SID key) with the exact same numbers, but the second (below) one has the
.bak at the end of the numbers.
A) In the left pane, right click on the first (top) S-1-5..... folder (SID key) that
does not have .bak at the end of the numbers and click
Rename. (See screenshot below)
B) Add .bk to the end of the numbers. (See screenshot below)
C) In the left pane, right click on the second S-1-5..... folder (SID key)
with .bak at the end of the numbers and click
Rename. (See screenshot above)
D) Remove only .bak from the end of the numbers and press
Enter. (See screenshot below)
E) Now go back and Rename the first one with .bk to
.bak now at the end of the numbers and press Enter.
F) Go to step 8.
7. If you have Only One S-1-5..... Folder (SID key) with .bak
NOTE: This is if you only have one
S-1-5..... folder (SID key) for your user account with
.bak at the end of the numbers.
A) In the left pane, right click on the S-1-5..... folder (SID key)
with .bak at the end of the numbers and click
Rename. (See screenshot below)
B) Remove only .bak at the end of the numbers and press
Enter. (See screenshot below and below step 10)
8. In the right pane of the one without
.bak now, right click on RefCount and click on
Modify. (See screenshot below step 10)
NOTE: If you do not have
RefCount, then right click on a empty space in the right pane and click
New and DWORD (32 bit) Value, then type RefCount and press
Enter. This value for this entry will reset and return back to the original value after you have restarted the computer and logged on to the account.
A) Type 0 (number) and click on OK. (See screenshot below)
9. In the right pane of the one without
.bak now, right click on State and click on
Modify. (See screenshot below step 10)
NOTE: This value for this entry will reset and return back to the original value after you have restarted the computer and logged on to the account.
A) Type 0 (number) and click on OK. (See screenshot below)
10. The registry will now look like this for the one without
.bak now. (See screenshot below)
11. Close regedit.
12. Restart the computer.
13. See if you can logon now.
NOTE: If this still does not help, then either try OPTION TWO below or see the yellow TIP box at the top of the tutorial.
OPTION TWO
To Delete the User Account and Create Another One
Warning
You can do this option if you do not care about losing the user account and the contents in the user folders. Your programs will still be installed, but you will need to create new shortcuts for them afterwards.
1.
Delete the User account profile that this error is for.
2. Open the Start menu.
3. In the white line (Start Search) area, type
regedit and press Enter.
4. If prompted by UAC, click on
Continue (Vista) or Yes (Windows 7).
5. In regedit, go to: (See screenshot below step 7)
Code:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
6. In the left pane, click on one of the
S-1-5..... folders (SID key) with the long number in it.
NOTE: It may have .bak at the end of it.
A) In the right pane, look at the ProfileImagePath to see if this is the same user account that you deleted in step 1 above.
B) Repeat step 6 until you find the one that you deleted in step 1 above.
NOTE: If the user account is not here, then it has already been removed when deleted in step 1. Go to step 9.
7. To Backup the Registry SID Key
WARNING: You should backup this SID key to be safe in case you delete the wrong one in step 8 below.
A) Right click on the SID key, and click on
Export.
B) Type in a name and save the REG file to a safe location.
NOTE: This is your backup.
To Restore the Backup, right click on the
REG backup file and click on Merge.
C) Continue on to step 8.
8. To Delete the Registry SID Key
A) Right click on the SID key, and click on
Delete. (See screenshot above)
B) Click on Yes to confirm deletion. (See screenshot below)
9. Close regedit.
10. Now, just create a new normal Administrator account.
NOTE: See:
How to Create a New User Account in Vista
11. Restart the computer, and log on to your new account.
NOTE: If this still does not help, then either try OPTION ONE above or see the yellow TIP box at the top of the tutorial.Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
May 13th, 2011 5:26pm
STEP ONE
Log on to the Computer
Warning
You must be logged on to an administrator account using either step 1 or 2 below before you can move on to do either the
OPTION ONE or OPTION TWO sections.
1. To Log on to another Administrator
account.
NOTE: If you do not have another Administrator account, then proceed to step 2.
A) Go to OPTION ONE or
OPTION TWO.
OR
2. To Boot into Safe Mode
and Use the built-in Administrator
account
NOTE: You may not need to enable the built-in Administrator account. If this was the only normal administrator account you had, then
Safe Mode should automatically boot into the built-in Administrator account.
A) Boot into
Safe Mode (in Vista) or
Safe Mode (in Windows 7).
B) If Safe Mode did not boot into the built-in Administrator
account, then enable the built-in Administrator account. If it did , then go to step 2C.
C) Log off in Safe Mode, and then log on to the built-in Administrator account to logon with that account in Safe Mode.
D) Go to OPTION ONE or
OPTION TWO.
OPTION ONE
To Fix the User Account Profile
1. Open the Start menu.
2. In the white line (Start Search) area, type
regedit and press Enter.
3. If prompted by UAC, either click on
Continue (Vista) or Yes (Windows 7).
4. In regedit, go to: (See screenshot below step 5)
Code:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
5. In the left pane, look for the
S-1-5..... folder (SID key) with the long number that has
.bak at the end of the numbers.
(See screenshots below steps 6A and 7B)
NOTE:
A) In the right pane, look at the
ProfileImagePath to verify that this is the user account profile that has the error.
B) You may have another
S-1-5..... folder (SID key) above it with the exact same number without the
.bak at the end of it.
6. If you have Two S-1-5..... folders (SID key) with the same Number
NOTE: This is if you have two
S-1-5..... folders (SID key) with the exact same numbers, but the second (below) one has the
.bak at the end of the numbers.
A) In the left pane, right click on the first (top) S-1-5..... folder (SID key) that
does not have .bak at the end of the numbers and click
Rename. (See screenshot below)
B) Add .bk to the end of the numbers. (See screenshot below)
C) In the left pane, right click on the second S-1-5..... folder (SID key)
with .bak at the end of the numbers and click
Rename. (See screenshot above)
D) Remove only .bak from the end of the numbers and press
Enter. (See screenshot below)
E) Now go back and Rename the first one with .bk to
.bak now at the end of the numbers and press Enter.
F) Go to step 8.
7. If you have Only One S-1-5..... Folder (SID key) with .bak
NOTE: This is if you only have one
S-1-5..... folder (SID key) for your user account with
.bak at the end of the numbers.
A) In the left pane, right click on the S-1-5..... folder (SID key)
with .bak at the end of the numbers and click
Rename. (See screenshot below)
B) Remove only .bak at the end of the numbers and press
Enter. (See screenshot below and below step 10)
8. In the right pane of the one without
.bak now, right click on RefCount and click on
Modify. (See screenshot below step 10)
NOTE: If you do not have
RefCount, then right click on a empty space in the right pane and click
New and DWORD (32 bit) Value, then type RefCount and press
Enter. This value for this entry will reset and return back to the original value after you have restarted the computer and logged on to the account.
A) Type 0 (number) and click on OK. (See screenshot below)
9. In the right pane of the one without
.bak now, right click on State and click on
Modify. (See screenshot below step 10)
NOTE: This value for this entry will reset and return back to the original value after you have restarted the computer and logged on to the account.
A) Type 0 (number) and click on OK. (See screenshot below)
10. The registry will now look like this for the one without
.bak now. (See screenshot below)
11. Close regedit.
12. Restart the computer.
13. See if you can logon now.
NOTE: If this still does not help, then either try OPTION TWO below or see the yellow TIP box at the top of the tutorial.
OPTION TWO
To Delete the User Account and Create Another One
Warning
You can do this option if you do not care about losing the user account and the contents in the user folders. Your programs will still be installed, but you will need to create new shortcuts for them afterwards.
1.
Delete the User account profile that this error is for.
2. Open the Start menu.
3. In the white line (Start Search) area, type
regedit and press Enter.
4. If prompted by UAC, click on
Continue (Vista) or Yes (Windows 7).
5. In regedit, go to: (See screenshot below step 7)
Code:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
6. In the left pane, click on one of the
S-1-5..... folders (SID key) with the long number in it.
NOTE: It may have .bak at the end of it.
A) In the right pane, look at the ProfileImagePath to see if this is the same user account that you deleted in step 1 above.
B) Repeat step 6 until you find the one that you deleted in step 1 above.
NOTE: If the user account is not here, then it has already been removed when deleted in step 1. Go to step 9.
7. To Backup the Registry SID Key
WARNING: You should backup this SID key to be safe in case you delete the wrong one in step 8 below.
A) Right click on the SID key, and click on
Export.
B) Type in a name and save the REG file to a safe location.
NOTE: This is your backup.
To Restore the Backup, right click on the
REG backup file and click on Merge.
C) Continue on to step 8.
8. To Delete the Registry SID Key
A) Right click on the SID key, and click on
Delete. (See screenshot above)
B) Click on Yes to confirm deletion. (See screenshot below)
9. Close regedit.
10. Now, just create a new normal Administrator account.
NOTE: See:
How to Create a New User Account in Vista
11. Restart the computer, and log on to your new account.
NOTE: If this still does not help, then either try OPTION ONE above or see the yellow TIP box at the top of the tutorial.Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
Free Windows Admin Tool Kit Click here and download it now
May 14th, 2011 12:21am