Trying to help my sister who has NO internet access after installing the new WINDOWS 10 on her computer. How should she fix the issues of the Ethernet not working if she can't get online, neither of our computers have wi-fi? All the solutions I have found so far want the person to log onto the net to fix the Ethernet issues, and she can't. 

Any help I can get with this would be most appreciated.

• Edited by Allyson972 Thursday, July 30, 2015 7:59 PM

Is there even a NIC in the device manager? Are there any errors associated with the NIC?  Or any errors in the device manager in general?

• Edited by Acreed02 Thursday, July 30, 2015 8:04 PM

Hi Allyson,

Thank you for your question.

We suggest you download NIC drive from the official website which belong to computer brand from a computer which could access to Internet, then copy the drive file to your sister computer to install it.

If there are any questions regarding this issue, please be free to let me know.

Best Regard,

Ji