Windows 7 - Network printer going offline
I have a home network with few computers on it. The computers with Windows XP can access my network printer (Canon MF4370DN) 24x7 w/o any problem (even the printer is on standby/sleep mode). The computers with Windows 7 show the same printer
offline (same situation when those computers had Windows Vista on them). I have searched this forum and saw some similar discussions but none of them can fix my problem, such as disable bi-direction or SNMP. The printer settings between Windows XP and Windows
7 are the same (bi-direction and SNMP enabled). Although I did not checksum printer drivers, I saw them having the same size and release date. I could restart print spooler, but it went offline again in a moment. I don't think I should restart
anything to make my printer working either. The network printer is pingable from any computer 24x7.
Please advise.
June 11th, 2010 4:04am
I followed your steps and printer is working fine now.
In step 2.d, I select "Standard TCP/IP Port" instead of "Local Port". For step 2.f, I clicked "Windows Update" and the old Canon drivers were gone from the list. I selected "have disk" and get drivers from x64 directory on CD.
Printer went offline after I manually enabled the SNMP. I disabled SNMP back afterward.
Looks like the the CD installation might be bad.
Thanks
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June 19th, 2010 11:52pm
While I acknowledge that this works, that this is even an issue that hasn't been solved is beyond me. I have a laptop and am constantly moving in and out of my home network. So if I have to remove and re-add my printer every time I want to print is ridiculous.
FIX THE PROBLEM!!!
January 9th, 2011 9:22pm
Hello,
I have similar problems.
I move my labtop between home and work.
If my computer has been set to sleep at home, then companny printers appears offline.
The only way I can get them online is to do a slow restart :-(
Leo
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March 16th, 2011 5:54am
I'm always amazed by the number of inapplicable or truly bad answers you see on fora such as this. I have the same problem with Win 7 x64 and an old IBM Network Printer. It has been working flawlessly for a year and a half, and suddenly, the
printer appears offline to Windows 7. Turning off SNMP solved the problem, but there was never a problem before. What changed? Nothing except Windows updates. Same driver, same printer, same cabling.
Microsoft - Too many people are reporting this symptom for it to be an anomaly. Find the root cause and make a fix available.
Thanks
July 12th, 2011 2:49pm
Window 7 is terrible on network sharing. Wonder if Window 8 can get better. It's seem XP is the best so far.
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February 28th, 2012 4:20pm