Windows 7 Bluescreen - Related to external HD?
Hello everyone,
Keep getting the dreaded BSOD, was hoping someone could examine the dump file (link is below) and help me identify what is causing this.
http://cid-dc287639db5a1e0e.office.live.com/embedicon.aspx/DMP%20Files/021211-25755-01.dmp
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 1
BCP1: 000000007759F72A
BCP2: 0000000000000000
BCP3: 000000000000FFFB
BCP4: FFFFF88003CC5CA0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Thank you very much for your help.
February 12th, 2011 1:57pm
I got an error saying the .DMP file was incomplete and cannot be read.Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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February 12th, 2011 3:02pm
This error has occured to me many times so I just posted all three dumps in that directory in hopes that they are related. The link is here, hopefully one of them works:
http://cid-dc287639db5a1e0e.office.live.com/embedicon.aspx/DMP%20Files/Minidumps.zip
Ok.. so had another crash but no dump file this time (don't know why?) But I did take a screenshot of the actual Blue Screen
http://cid-dc287639db5a1e0e.office.live.com/embedphoto.aspx/DMP%20Files/photo.JPG
---- UPDATE ----
Ran Windbg and came up with this..
*******************************************************************************
*
*
* Bugcheck Analysis
*
*
*
*******************************************************************************
APC_INDEX_MISMATCH (1)
This is a kernel internal error. The most common reason to see this
bugcheck is when a filesystem or a driver has a mismatched number of
calls to disable and re-enable APCs. The key data item is the
Thread->KernelApcDisable field. A negative value indicates that a driver
has disabled APC calls without re-enabling them. A positive value indicates
that the reverse is true. This check is made on exit from a system call.
Arguments:
Arg1: 000000007759f72a, address of system function (system call)
Arg2: 0000000000000000, Thread->ApcStateIndex << 8 | Previous ApcStateIndex
Arg3: 000000000000fffb, Thread->KernelApcDisable
Arg4: fffff88003cc5ca0, Previous KernelApcDisable
Debugging Details:
------------------
FAULTING_IP:
+3932633930303034
00000000`7759f72a ?? ???
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x1
PROCESS_NAME: audiodg.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from fffff80002cd6ca9 to fffff80002cd7740
STACK_TEXT:
fffff880`03cc5a68 fffff800`02cd6ca9 : 00000000`00000001 00000000`7759f72a 00000000`00000000 00000000`0000fffb : nt!KeBugCheckEx
fffff880`03cc5a70 fffff800`02cd6be0 : fffffa80`0a792370 00000000`0099e1c8 fffff880`03cc5bc8 00000000`00000001 : nt!KiBugCheckDispatch+0x69
fffff880`03cc5bb0 00000000`7759f72a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
00000000`0099e198 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7759f72a
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!KiSystemServiceExit+245
fffff800`02cd6be0 4883ec50 sub rsp,50h
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: nt!KiSystemServiceExit+245
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 4cc791bd
FAILURE_BUCKET_ID: X64_0x1_SysCallNum_4_nt!KiSystemServiceExit+245
BUCKET_ID: X64_0x1_SysCallNum_4_nt!KiSystemServiceExit+245
Followup: MachineOwner
From what I can determine, it is the audiodg.exe that is causing the issue? I looked it up and it appears that it is an internal windows audio process?
February 12th, 2011 4:06pm
This error has occured to me many times so I just posted all three dumps in that directory in hopes that they are related. The link is here, hopefully one of them works:
http://cid-dc287639db5a1e0e.office.live.com/embedicon.aspx/DMP%20Files/Minidumps.zip
Free Windows Admin Tool Kit Click here and download it now
February 12th, 2011 4:07pm