Windows 7 premium 64 bit blue screen after resuming from sleep
it occurs 2/5. I want to upload the minidump here but I do not know how. I upgraded my OS from Vista premium 64 bit using clean install.
April 19th, 2010 2:10am
Driver problem, likely the BIOS. See if there is an update.
Vote if answered or helpful, I am running for Office (joke)!
IT/Developer, Windows/Linux/Mainframe
Free Windows Admin Tool Kit Click here and download it now
April 19th, 2010 2:13am
it occurs 2/5. I want to upload the minidump here but I do not know how. I upgraded my OS from Vista premium 64 bit using clean install.
Hi
See the following thread about how to make files available on these forums.
Use
SkyDrive to upload collected files and post screen shot/picture
Hope this helps.
Thank You for using Windows 7
Ronnie Vernon MVP
April 19th, 2010 2:15am
Thanks for help, here is my minidump
http://cid-b06d2e3fc79c59a0.skydrive.live.com/self.aspx/Public/041810-28860-01.rar
Free Windows Admin Tool Kit Click here and download it now
April 19th, 2010 2:21am
Hi,
Please update the BIOS as Vegan suggested first.
I would like to confirm that does it reoccur recently? This can be a temporary ACPI issue. If it does not reoccur, you may update the BIOS to avoid it.
If it reoccurs, please upload more minidump files for analyzing.
Regards,Arthur Li - MSFT
April 20th, 2010 9:28am
Thanks for the info
I already updated my BIOS but it still occurs. Good thing is that it occurs 2/5 now instead of 5/5 before I updated the bios.
Regards,
Free Windows Admin Tool Kit Click here and download it now
April 21st, 2010 1:33am
Hi,
I would like to confirm that 2/5 and 5/5 do you mean?
I also would like to confirm when was the latest version of the BIOS released?
Regards,Arthur Li - MSFT
April 22nd, 2010 10:38am
Hi,
you're getting a KERNEL_DATA_INPAGE_ERROR (7a) Bugcheck. This bug check indicates that the requested
page of kernel data from the paging file could not be read into memory
ERROR_CODE: (NTSTATUS) 0xc000009d - STATUS_DEVICE_NOT_CONNECTED
DISK_HARDWARE_ERROR: There was error with disk hardware
You're disk is no longer connected after sleep., so that the Windows KErnel could not read required data from the page file. Check the cables of your HDD and run a HDD diagnostic tool of your HDD vendor to check the HDD for errors.
best regards
André
"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
Free Windows Admin Tool Kit Click here and download it now
April 22nd, 2010 3:11pm
by 2/5 I meant it occurs twice out of five tries. My latest version of bios was released 12/23/2009.
Thanks
April 23rd, 2010 2:03am
Keep looking for a new BIOS. Then check for an updated driver for your chipset, and your video card.
Blue screens are caused by driver errors.
Vote if answered or helpful, I am running for Office (joke)!
IT/Developer, Windows/Linux/Mainframe
Free Windows Admin Tool Kit Click here and download it now
April 23rd, 2010 2:11am
Hi,
If the issue has not been fixed, I would like to suggest you contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support
Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a
charged call.
To obtain the phone numbers for specific technology request please take a look at the web site listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607
Regards,
Arthur Li - MSFT
April 27th, 2010 11:56am
hi,
I think the following page may explain this:
http://support.microsoft.com/default.aspx/kb/977178/?p=1
Consider the following scenario:
You have a computer that is running Windows 7 or Windows Server 2008 R2. The computer has a Serial Advanced Technology Attachment (SATA) hard disk. The size of the SATA hard disk is large. For example, the size of the SATA hard disk is 1 terabyte (TB).
You put the computer into the Sleep state or into the Hibernate state. You try to resume the computer.
In this scenario, you receive one of the following Stop error messages:
STOP 0x0000007A STOP 0x00000077 STOP 0x000000F4
When you resume a computer from sleep or from hibernation, the SATA hard disk drivers require the SATA hard disks to be ready within 10 seconds. However, a large SATA hard disk may take longer than 10 seconds to be ready. In this situation, the resume operation
times out.
I'm not very sure, I also have the same problems.
Free Windows Admin Tool Kit Click here and download it now
April 29th, 2010 9:04am
You may want to try another sata port. I had the same issue once, and moved the drive with the OS to the first numbered sata port, and the sleep issue was resolved.
June 17th, 2010 8:50am
technocrate's post is a duplicate of auggy's post in this thread: http://social.answers.microsoft.com/Forums/en-US/w7hardware/thread/964b1b44-edec-4013-94e5-f67a5149a1c3
As the details of the scenarios involved differ, the degree of relevance this post has to this situation seems questionable.
Free Windows Admin Tool Kit Click here and download it now
June 17th, 2010 2:30pm
This is a spammer. He always copies threads from others. If I were a mod here I would ban him."A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
June 17th, 2010 6:27pm