When I switch user from the start menu all that happens is I get a black screen with the mouse cursor showing!!! Please help! OS Name Microsoft Windows 7 Home Premium Version 6.1.7600 Build 7600 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Manufacturer System manufacturer System Model System Product Name System Type x64-based PC Processor Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz, 2668 Mhz, 4 Core(s), 4 Logical Processor(s) BIOS Version/Date American Megatrends Inc. 0201, 15/12/2009 SMBIOS Version 2.6 Windows Directory C:\Windows System Directory C:\Windows\system32 Boot Device \Device\HarddiskVolume1 Hardware Abstraction Layer Version = "6.1.7600.16385" Time Zone E. Australia Standard Time Installed Physical Memory (RAM) 4.00 GB Total Physical Memory 3.99 GB Available Physical Memory 2.59 GB Total Virtual Memory 7.98 GB Available Virtual Memory 6.18 GB Page File Space 3.99 GB Page File C:\pagefile.sys

Ive since found that this only happens on the password protected user accounts, when I removed the passwords the switch user function works fine?! Also in safe mode it works fine even when password protected.

Hi, Since the issue does not occur in Safe Mode, we can conclude that the issue can occur by incompatible third party programs. To troubleshoot the issue, please perform the following steps. 1. Perform a Clean Boot to check the result. 2. Create a brand new account with password protected and login on the machine with the new account. Then, please switch the user to other account again. Thanks, NovakPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.