The computer: HP Pavilion Elite HPE-570t Core i7, 3.4Ghz, 8GB hp memory, 750GB Hard drive. The only added internal periferal is a Hauppauge WinTX-HVR 1850MC Video tuner card. The Problem: The computer will not shut down. When you go to shut down the computer it has a circle that just turns and turns. It never locks up or finishes shutting down. What I have done so far to correct the problem: 1. Disabled all services and performed a clean boot. 2. Rebooted into Safe Mode and attempted to shut down 3. Checked for outdated drivers and updated as necessary 4. Ran CCleaner and cleaned up registry, temp files, etc. 5. Uninstalled any unecessary programs on the computer 6. Computer has SP1 so hotfix wont work, its technically already installed. I have noticed that if you shut down the computer and wait long enough and hold the power button to turn off. When you start the computer back up it will not give the error stating the computer has not been shut down properly (the menu asking if you want to boot into safe mode). It seems it may be actually shutting down but just not finishing the process by turning off the computer? Any help is very appreciated. Thanks!

Please provide us with your Event Viewer administrative logs by following these steps: Click Start Menu Type eventvwr into Search programs and files (do not hit enter) Right click eventvwr.exe and click Run as administrator Expand Custom Views Click Administrative Events Right click Administrative Events Save all Events in Custom View As... Save them in a folder where you will remember which folder and save as Errors.evtx Go to where you saved Errors.evtx Right click Errors.evtx -> send to -> compressed (zipped) folder Upload the .zip file here (if you can) to skydrive or a file sharing serviceMS-MVP 2010, 2011, 2012 Sysnative.com Team ZigZag

Please provide us with your Event Viewer administrative logs by following these steps: Click Start Menu Type eventvwr into Search programs and files (do not hit enter) Right click eventvwr.exe and click Run as administrator Expand Custom Views Click Administrative Events Right click Administrative Events Save all Events in Custom View As... Save them in a folder where you will remember which folder and save as Errors.evtx Go to where you saved Errors.evtx Right click Errors.evtx -> send to -> compressed (zipped) folder Upload the .zip file here (if you can) to skydrive or a file sharing serviceMS-MVP 2010, 2011, 2012 Sysnative.com Team ZigZag

Hi, I am currently standing by for an update from you and would like to know how things are going. If you have any feedback, please let us know. Niki TechNet Subscriber Support If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.Niki Han TechNet Community Support

Hi, I am currently standing by for an update from you and would like to know how things are going. If you have any feedback, please let us know. Niki TechNet Subscriber Support If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.Niki Han TechNet Community Support

Hi, As this thread has been quiet for a while, I assume the issue has been resolved. At this time, we will mark it as "Answered". If the issue still persists, please feel free to reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish. BTW, we'd love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts. Niki TechNet Subscriber Support If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.Niki Han TechNet Community Support

Hi, As this thread has been quiet for a while, I assume the issue has been resolved. At this time, we will mark it as "Answered". If the issue still persists, please feel free to reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish. BTW, we'd love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts. Niki TechNet Subscriber Support If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.Niki Han TechNet Community Support