hi, i am having a few compatibility problem after upgrading to 8.1 the Dymo LaberWriter 450 has stopped printing (it prints but only on the up quarter left hand side of label with unreadable text). other program which stopped working is TradeManager (by Alibaba). since the upgrade i can not sign in. very frustrating. not easy task to downgrade since i have to erase and re-install my Windows 8 from the disc.  

I am experiencing the exact same issue with Dymo LabelWriter 450, using the latest Dymo software.

Hi,

For issue like this, I first suggest you get the latest driver for device and reinstall for a test. For application, you may also try a reinstallation.

Please also keep the latest BIOS and chipset update from manufacture. (Check the computers manual for information on how to do this or call the computer manufacturer.)

Id like to share the following link with you for reference:

DYMO Drivers and Downloads

https://dymo.custhelp.com/app/answers/detail/a_id/101/~/dymo-drivers-and-downloads

Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

Regards,

Yolanda

• Edited by Yolanda ZhuMicrosoft contingent staff, Moderator Tuesday, October 29, 2013 11:50 AM

Hi,

For issue like this, I first suggest you get the latest driver for device and reinstall for a test. For application, you may also try a reinstallation.

Please also keep the latest BIOS and chipset update from manufacture. (Check the computers manual for information on how to do this or call the computer manufacturer.)

Id like to share the following link with you for reference:

DYMO Drivers and Downloads

https://dymo.custhelp.com/app/answers/detail/a_id/101/~/dymo-drivers-and-downloads

Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

Regards,

Yolanda

• Edited by v-yozhuMicrosoft contingent staff, Moderator Tuesday, October 29, 2013 11:50 AM

thanks for the reply, i have uninstalled and re installed the latest version of software from Dymo website several times and this does not make any difference. the problem began right after upgrading from 8 to 8.1 and it is extremely frustrating.

I DO regret upgrading and i wish i had not done it. this is clearly an incompatibility issue between the 8.1 and some third party hardware-software. Any one who is considering upgrading from Windows 8 to Windows 8.1, i strongly advise you NOT to do it at least until all the bugs are sorted. i had a perfectly fine working PC before. 

Regarding the Dymo issue, this was previously reported.  Nothing further regarding where the issue lies but I did want you to be aware that there are others out there.  I'm always a busy guy so if I have not responded in a week, post here again as a reminder and I will check if anyone made progress on this.

thanks Alan, i appreciate your reply. 

Dymo is aware of this issue. It only happens when rendering barcodes. Tech supports suggestion is to revert back to Windows 8.0. None of Dymo's tech support personnel had any idea if or when a fix is on the way. Really Dymo...really??

• Proposed as answer by Andre.ZieglerMicrosoft community contributor Saturday, November 02, 2013 6:30 AM

Dymo is aware of this issue. It only happens when rendering barcodes. Tech supports suggestion is to revert back to Windows 8.0. None of Dymo's tech support personnel had any idea if or when a fix is on the way. Really Dymo...really??

• Proposed as answer by Andre.ZieglerMicrosoft community contributor Saturday, November 02, 2013 6:30 AM

i thought about reverting back to Windows 8 but you know you can not just simply undo the upgrade. it requires the full installation of the OS8 and i hate going through days of reinstalling all the apps and programs and setting up all the settings emails etc. the problem is not just rendering barcodes, i tried printing simple text only and it comes out the same. everything is squeezed on one corner and unreadable. 

DYMO Label 8.5.1 works fine with Windows 8.1. After weeks of testing, only 1 issue was constant - that of barcode being printed too small. This resulted from how Windows interpreted the commands from DYMO Label.

Microsoft has fixed the issue. You can download the patch here: http://search.microsoft.com/en-us/DownloadResults.aspx?q=KB2911106.

• Proposed as answer by Andre.ZieglerMicrosoft community contributor Tuesday, November 05, 2013 6:32 PM
• Marked as answer by Niki HanModerator Wednesday, November 06, 2013 6:47 AM
• Edited by DYMO Support Monday, April 28, 2014 6:28 AM

You are right, DYMO Label does not fully support Windows 8.1 at the moment. A new version of DYMO Label is supposed to roll out in Q1 2014. We apologise for the inconvenience.

• Proposed as answer by Andre.ZieglerMicrosoft community contributor Tuesday, November 05, 2013 6:32 PM
• Marked as answer by Niki HanMicrosoft contingent staff, Moderator Wednesday, November 06, 2013 6:47 AM

Dymo is aware of this issue. It only happens when rendering barcodes. Tech supports suggestion is to revert back to Windows 8.0. None of Dymo's tech support personnel had any idea if or when a fix is on the way. Really Dymo...really??

This really is embarrassing, considering Windows 8.1 was announced in MAY. The dymo update coming out in Q1 2014 leaves me no choice but to buy a competitors product.

I suggest installing this Rollup package

There is a graphics rendering fix impacting devices using non square resolution

Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: January 2014

http://support.microsoft.com/kb/2911106

specifically

2914011       (http://support.microsoft.com/kb/2914011/            )     Update resolves a Windows Store app issue and a printer issue

Install this Rollup package.   There is a graphics rendering fix impacting devices using non square resolution and it impact this label printer.

Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: January 2014

http://support.microsoft.com/kb/2911106

specifically

2914011       (http://support.microsoft.com/kb/2914011/            )     Update resolves a Windows Store app issue and a printer issu

Can someone please confirm if this compatibility issues has been fixed yet? i have been refusing upgrading to 8.1 due to incompatibilities concerns.. thanks 

The issue has been resolved with the new version of the Dymo Label Software.

http://download.dymo.com/dymo/Software/Win/DLS8Setup.8.5.1.exe

Not exactly true. I downloaded the SW from the Dymo site and I am still experiencing issues where it won't print.

Won't print at all?  Check device connection first.

"Won't print"?

As mentioned by Alan Morris, check the connection. Use a different USB port if necessary. Make sure you do not use a USB hub to connect the LabelWriter to the computer.

Also, make sure you select the right label size and use genuine DYMO labels. Check to see if you only have one LabelWriter installed as you may be printing to the previous installation of the same machine. If the issue persists, please ring us as this wil allow us to fix it much faster (see dymo.com for the number in your country).

^CM

@DYMOsupport

Right click on the application setup file, select properties, select compatibility, select compatibility mode, select run as windows 7 and then re install the program.

 

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