Windows 8.1 Computer won't wake up from sleep without powering off and back on
I have a HP PC at work running Windows 8.1. When I leave work I sign off, and then through a VPN connection use a remote desktop connection to login from home at night or over the weekend. this only works for a day or two, and then I can no longer
remote connect to my PC, and when I return to my desk I have to hold the power button in until the PC shuts down, and then turn it on. Nothing will wake it up. I have the power setting set so the hard drive never sleeps or hibernates. What
am I missing that would allow me to remote connect to my PC. I need to be able to do this even if I am not at my desk for several days, even a couple of weeks. This was never a problem before I installed Windows 8.1
Any ideas?
Jay
February 17th, 2014 4:49pm
Hi,
All power settings are set to never sleep or hibernate. Here is the energy report.
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class="st"><h2>Power Efficiency Diagnostics Report</h2><table><tr><td class="detail-name">Computer Name</td><td>DIS-OFF-JBYER</td></tr><tr><td class="detail-name">Scan Time</td><td>2014-02-21T20:31:04Z</td></tr><tr><td
class="detail-name">Scan Duration</td><td>60 seconds </td></tr><tr><td class="detail-name">System Manufacturer</td><td>Hewlett-Packard</td></tr><tr><td
class="detail-name">System Product Name</td><td>HP Compaq 6200 Pro SFF PC</td></tr><tr><td class="detail-name">BIOS Date</td><td>06/09/2011</td></tr><tr><td class="detail-name">BIOS
Version</td><td>J01 v02.06</td></tr><tr><td class="detail-name">OS Build</td><td>9600</td></tr><tr><td class="detail-name">Platform Role</td><td>PlatformRoleWorkstation</td></tr><tr><td
class="detail-name">Plugged In</td><td>true</td></tr><tr><td class="detail-name">Process Count</td><td>57</td></tr><tr><td class="detail-name">Thread Count</td><td>784</td></tr><tr><td
class="detail-name">Report GUID</td><td> {14278220-ea2b-4657-9877-2ea21cab3b95}
</td></tr></table><h3>Analysis Results</h3><h4>Errors</h4><div class="log-entry"><div class="
error-log-entry "><div class="log-entry-header">Power Policy:Power Plan Personality is High Performance (Plugged
In)</div><div class="log-entry-content"><div class="log-entry-description">The current power plan personality is High Performance when the system is plugged in.</div><span></span></div></div></div><div
class="log-entry"><div class=" error-log-entry
"><div class="log-entry-header">Power Policy:Sleep timeout is disabled (Plugged In)</div><div class="log-entry-content"><div class="log-entry-description">The computer is not configured to automatically sleep after a period of inactivity.</div><span></span></div></div></div><div
class="log-entry"><div class=" error-log-entry
"><div class="log-entry-header">Power Policy:Minimum processor performance state is 100% (Plugged In)</div><div class="log-entry-content"><div class="log-entry-description">The processor is not configured to automatically reduce
power consumption based on activity.</div><span></span></div></div></div><div class="log-entry"><div class="
error-log-entry "><div class="log-entry-header">Power Policy:PCI Express ASPM is disabled (Plugged In)</div><div
class="log-entry-content"><div class="log-entry-description">The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.</div><span></span></div></div></div><div class="log-entry"><div
class=" error-log-entry
"><div class="log-entry-header">System Availability Requests:System Required Request</div><div class="log-entry-content"><div class="log-entry-description">The device or driver has made a request to prevent the system from automatically
entering sleep.</div><table><tr><td><span class="detail-name">Driver Name</span></td><td>\FileSystem\rdbss</td></tr></table><span></span></div></div></div><div
class="log-entry"><div class=" error-log-entry
"><div class="log-entry-header">System Availability Requests:System Required Request</div><div class="log-entry-content"><div class="log-entry-description">The device or driver has made a request to prevent the system from automatically
entering sleep.</div><table><tr><td><span class="detail-name">Driver Name</span></td><td>\FileSystem\rdbss</td></tr></table><span></span></div></div></div><div
class="log-entry"><div class=" error-log-entry
"><div class="log-entry-header">System Availability Requests:System Required Request</div><div class="log-entry-content"><div class="log-entry-description">The device or driver has made a request to prevent the system from automatically
entering sleep.</div><table><tr><td><span class="detail-name">Driver Name</span></td><td>\FileSystem\rdbss</td></tr></table><span></span></div></div></div><div
class="log-entry"><div class=" error-log-entry
"><div class="log-entry-header">System Availability Requests:System Required Request</div><div class="log-entry-content"><div class="log-entry-description">The device or driver has made a request to prevent the system from automatically
entering sleep.</div><table><tr><td><span class="detail-name">Driver Name</span></td><td>\FileSystem\rdbss</td></tr></table><span></span></div></div></div><div
class="log-entry"><div class=" error-log-entry
"><div class="log-entry-header">System Availability Requests:System Required Request</div><div class="log-entry-content"><div class="log-entry-description">The device or driver has made a request to prevent the system from automatically
entering sleep.</div><table><tr><td><span class="detail-name">Driver Name</span></td><td>\FileSystem\rdbss</td></tr></table><span></span></div></div></div><div
class="log-entry"><div class=" error-log-entry
"><div class="log-entry-header">USB Suspend:USB Device not Entering Selective Suspend</div><div class="log-entry-content"><div class="log-entry-description">This device did not enter the USB Selective Suspend state. Processor
power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.</div><table><tr><td><span class="detail-name">Device Name</span></td><td>USB
Root Hub</td></tr><tr><td><span class="detail-name">Host Controller ID</span></td><td>PCI\VEN_8086&DEV_1C2D</td></tr><tr><td><span class="detail-name">Host Controller Location</span></td><td>PCI
bus 0, device 26, function 0</td></tr><tr><td><span class="detail-name">Device ID</span></td><td>USB\VID_8086&PID_1C2D</td></tr><tr><td><span class="detail-name">Port Path</span></td><td></td></tr></table><span></span></div></div></div><div
class="log-entry"><div class=" error-log-entry
"><div class="log-entry-header">USB Suspend:USB Device not Entering Selective Suspend</div><div class="log-entry-content"><div class="log-entry-description">This device did not enter the USB Selective Suspend state. Processor
power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.</div><table><tr><td><span class="detail-name">Device Name</span></td><td>Generic
USB Hub</td></tr><tr><td><span class="detail-name">Host Controller ID</span></td><td>PCI\VEN_8086&DEV_1C2D</td></tr><tr><td><span class="detail-name">Host Controller Location</span></td><td>PCI
bus 0, device 26, function 0</td></tr><tr><td><span class="detail-name">Device ID</span></td><td>USB\VID_8087&PID_0024</td></tr><tr><td><span class="detail-name">Port Path</span></td><td>1</td></tr></table><span></span></div></div></div><div
class="log-entry"><div class=" error-log-entry
"><div class="log-entry-header">USB Suspend:USB Device not Entering Selective Suspend</div><div class="log-entry-content"><div class="log-entry-description">This device did not enter the USB Selective Suspend state. Processor
power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.</div><table><tr><td><span class="detail-name">Device Name</span></td><td>USB
Input Device</td></tr><tr><td><span class="detail-name">Host Controller ID</span></td><td>PCI\VEN_8086&DEV_1C2D</td></tr><tr><td><span class="detail-name">Host Controller
Location</span></td><td>PCI bus 0, device 26, function 0</td></tr><tr><td><span class="detail-name">Device ID</span></td><td>USB\VID_046D&PID_C06A</td></tr><tr><td><span
class="detail-name">Port Path</span></td><td>1,1</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="
error-log-entry "><div class="log-entry-header">USB Suspend:USB Device not Entering Selective Suspend</div><div
class="log-entry-content"><div class="log-entry-description">This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this
issue will not prevent the system from sleeping.</div><table><tr><td><span class="detail-name">Device Name</span></td><td>USB Input Device</td></tr><tr><td><span class="detail-name">Host
Controller ID</span></td><td>PCI\VEN_8086&DEV_1C2D</td></tr><tr><td><span class="detail-name">Host Controller Location</span></td><td>PCI bus 0, device 26, function 0</td></tr><tr><td><span
class="detail-name">Device ID</span></td><td>USB\VID_03F0&PID_0324</td></tr><tr><td><span class="detail-name">Port Path</span></td><td>1,3</td></tr></table><span></span></div></div></div><div
class="log-entry"><div class=" error-log-entry
"><div class="log-entry-header">Device Drivers:</div><div class="log-entry-content"><div class="log-entry-description">Devices with missing or misconfigured drivers can increase power consumption.</div><table><tr><td><span
class="detail-name">Device Name</span></td><td>Microsoft PS/2 Mouse</td></tr><tr><td><span class="detail-name">Device ID</span></td><td>ACPI\PNP0F03\4&2BF6A00E&0</td></tr><tr><td><span
class="detail-name">Device Status</span></td><td>0x41802400</td></tr><tr><td><span class="detail-name">Device Problem Code</span></td><td>0x18</td></tr></table><span></span></div></div></div><div
class="log-entry"><div class=" error-log-entry
"><div class="log-entry-header">Device Drivers:</div><div class="log-entry-content"><div class="log-entry-description">Devices with missing or misconfigured drivers can increase power consumption.</div><table><tr><td><span
class="detail-name">Device Name</span></td><td>PCI Serial Port</td></tr><tr><td><span class="detail-name">Device ID</span></td><td>PCI\VEN_8086&DEV_1C3D&SUBSYS_1497103C&REV_04\3&11583659&0&B3</td></tr><tr><td><span
class="detail-name">Device Status</span></td><td>0x1802400</td></tr><tr><td><span class="detail-name">Device Problem Code</span></td><td>0x1c</td></tr></table><span></span></div></div></div><div
class="log-entry"><div class=" error-log-entry
"><div class="log-entry-header">Device Drivers:</div><div class="log-entry-content"><div class="log-entry-description">Devices with missing or misconfigured drivers can increase power consumption.</div><table><tr><td><span
class="detail-name">Device Name</span></td><td>Standard PS/2 Keyboard</td></tr><tr><td><span class="detail-name">Device ID</span></td><td>ACPI\PNP0303\4&2BF6A00E&0</td></tr><tr><td><span
class="detail-name">Device Status</span></td><td>0x41802400</td></tr><tr><td><span class="detail-name">Device Problem Code</span></td><td>0x18</td></tr></table><span></span></div></div></div><h4>Warnings</h4><div
class="log-entry"><div class=" warning-log-entry
"><div class="log-entry-header">Power Policy:Display timeout is long (Plugged In)</div><div class="log-entry-content"><div class="log-entry-description">The display is configured to turn off after longer than 10 minutes.</div><table><tr><td><span
class="detail-name">Timeout (seconds)</span></td><td>900</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="
warning-log-entry "><div class="log-entry-header">Power Policy:Dim timeout is long (Plugged In)</div><div
class="log-entry-content"><div class="log-entry-description">The display is configured to automatically dim after longer than 10 minutes.</div><table><tr><td><span class="detail-name">Timeout (seconds)</span></td><td>885</td></tr></table><span></span></div></div></div><div
class="log-entry"><div class=" warning-log-entry
"><div class="log-entry-header">Power Policy:Disk timeout is long (Plugged In)</div><div class="log-entry-content"><div class="log-entry-description">The disk is configured to turn off after longer than 30 minutes.</div><table><tr><td><span
class="detail-name">Timeout (seconds)</span></td><td>599940</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="
warning-log-entry "><div class="log-entry-header">CPU Utilization:Processor utilization is moderate</div><div
class="log-entry-content"><div class="log-entry-description">The average processor utilization during the trace was moderate. The system will consume less power when the average processor utilization is very low. Review processor utilization
for individual processes to determine which applications and services contribute the most to total processor utilization.</div><table><tr><td><span class="detail-name">Average Utilization (%)</span></td><td>2.32</td></tr></table><span></span></div></div></div><div
class="log-entry"><div class=" warning-log-entry
"><div class="log-entry-header">CPU Utilization:Individual process with significant processor utilization.</div><div class="log-entry-content"><div class="log-entry-description">This process is responsible for a significant portion
of the total processor utilization recorded during the trace.</div><table><tr><td><span class="detail-name">Process Name</span></td><td>iexplore.exe</td></tr><tr><td><span class="detail-name">PID</span></td><td>3868</td></tr><tr><td><span
class="detail-name">Average Utilization (%)</span></td><td>0.42</td></tr><tr><td><span class="detail-name">
Module </span></td><td><span class="detail-name">
Average Module Utilization (%) </span></td></tr><tr><td>\Device\HarddiskVolume4\Windows\SysWOW64\mshtml.dll</td><td>0.10</td></tr><tr><td>\Device\HarddiskVolume4\Windows\SysWOW64\igd10umd32.dll</td><td>0.07</td></tr><tr><td>\Device\HarddiskVolume4\Windows\SysWOW64\d2d1.dll</td><td>0.06</td></tr></table><span></span></div></div></div><div
class="log-entry"><div class=" warning-log-entry
"><div class="log-entry-header">CPU Utilization:Individual process with significant processor utilization.</div><div class="log-entry-content"><div class="log-entry-description">This process is responsible for a significant portion
of the total processor utilization recorded during the trace.</div><table><tr><td><span class="detail-name">Process Name</span></td><td>svchost.exe</td></tr><tr><td><span class="detail-name">PID</span></td><td>924</td></tr><tr><td><span
class="detail-name">Average Utilization (%)</span></td><td>0.38</td></tr><tr><td><span class="detail-name">
Module </span></td><td><span class="detail-name">
Average Module Utilization (%) </span></td></tr><tr><td>\SystemRoot\system32\ntoskrnl.exe</td><td>0.19</td></tr><tr><td>\Device\HarddiskVolume4\Windows\System32\msvcrt.dll</td><td>0.05</td></tr><tr><td>\Device\HarddiskVolume4\Windows\System32\ntdll.dll</td><td>0.04</td></tr></table><span></span></div></div></div><div
class="log-entry"><div class=" warning-log-entry
"><div class="log-entry-header">CPU Utilization:Individual process with significant processor utilization.</div><div class="log-entry-content"><div class="log-entry-description">This process is responsible for a significant portion
of the total processor utilization recorded during the trace.</div><table><tr><td><span class="detail-name">Process Name</span></td><td>lnssatt.exe</td></tr><tr><td><span class="detail-name">PID</span></td><td>1672</td></tr><tr><td><span
class="detail-name">Average Utilization (%)</span></td><td>0.28</td></tr><tr><td><span class="detail-name">
Module </span></td><td><span class="detail-name">
Average Module Utilization (%) </span></td></tr><tr><td>\Device\HarddiskVolume4\Windows\SysWOW64\msjet40.dll</td><td>0.08</td></tr><tr><td>\SystemRoot\system32\ntoskrnl.exe</td><td>0.06</td></tr><tr><td>\Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll</td><td>0.03</td></tr></table><span></span></div></div></div><h4>Information</h4><div
class="log-entry"><div class=" info-log-entry
"><div class="log-entry-header">Platform Timer Resolution:Platform Timer Resolution</div><div class="log-entry-content"><div class="log-entry-description">The default platform timer resolution is 15.6ms (15625000ns) and should be
used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.</div><table><tr><td><span
class="detail-name">Current Timer Resolution (100ns units)</span></td><td>156258</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="
info-log-entry "><div class="log-entry-header">Power Policy:Active Power Plan</div><div class="log-entry-content"><div
class="log-entry-description">The current power plan in use</div><table><tr><td><span class="detail-name"> Plan
Name </span></td><td>
OEM High Performance </td></tr><tr><td><span class="detail-name">Plan GUID</span></td><td>{8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c}</td></tr></table><span></span></div></div></div><div
class="log-entry"><div class=" info-log-entry
"><div class="log-entry-header">Power Policy:Power Plan Personality (Plugged In)</div><div class="log-entry-content"><div class="log-entry-description">The personality of the current power plan when the system is plugged in.</div><table><tr><td><span
class="detail-name">Personality</span></td><td> High Performance
</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="
info-log-entry "><div class="log-entry-header">Power Policy:802.11 Radio Power Policy is Maximum Performance
(Plugged In)</div><div class="log-entry-content"><div class="log-entry-description">The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.</div><span></span></div></div></div><div
class="log-entry"><div class=" info-log-entry
"><div class="log-entry-header">Power Policy:Video quality (Plugged In)</div><div class="log-entry-content"><div class="log-entry-description">Enables Windows Media Player to optimize for quality or power savings when playing video.</div><table><tr><td><span
class="detail-name">Quality Mode</span></td><td> Optimize for Video Quality
</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="
info-log-entry "><div class="log-entry-header">Battery:Analysis Success</div><div class="log-entry-content"><div
class="log-entry-description">Analysis was successful. No energy efficiency problems were found. No information was returned.</div><span></span></div></div></div><div class="log-entry"><div class="
info-log-entry "><div class="log-entry-header">Platform Power Management Capabilities:Supported Sleep States</div><div
class="log-entry-content"><div class="log-entry-description">Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state
consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.</div><table><tr><td><span class="detail-name">S1 Sleep Supported</span></td><td>false</td></tr><tr><td><span
class="detail-name">S2 Sleep Supported</span></td><td>false</td></tr><tr><td><span class="detail-name">S3 Sleep Supported</span></td><td>true</td></tr><tr><td><span
class="detail-name">S4 Sleep Supported</span></td><td>true</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="
info-log-entry "><div class="log-entry-header">Platform Power Management Capabilities:Connected Standby Support</div><div
class="log-entry-content"><div class="log-entry-description">Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.</div><table><tr><td><span
class="detail-name">Connected Standby Supported</span></td><td>false</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="
info-log-entry "><div class="log-entry-header">Platform Power Management Capabilities:Processor Power Management
Capabilities</div><div class="log-entry-content"><div class="log-entry-description">Effective processor power management enables the computer to automatically balance performance and energy consumption.</div><table><tr><td><span
class="detail-name">Group</span></td><td>0</td></tr><tr><td><span class="detail-name">Index</span></td><td>0</td></tr><tr><td><span class="detail-name">Idle
State Count</span></td><td>3</td></tr><tr><td><span class="detail-name">Idle State Type</span></td><td>ACPI Idle (C) States</td></tr><tr><td><span class="detail-name">Nominal
Frequency (MHz)</span></td><td>3300</td></tr><tr><td><span class="detail-name">Maximum Performance Percentage</span></td><td>100</td></tr><tr><td><span class="detail-name">Lowest
Performance Percentage</span></td><td>48</td></tr><tr><td><span class="detail-name">Lowest Throttle Percentage</span></td><td>6</td></tr><tr><td><span class="detail-name">Performance
Controls Type</span></td><td>ACPI Performance (P) / Throttle (T) States</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="
info-log-entry "><div class="log-entry-header">Platform Power Management Capabilities:Processor Power Management
Capabilities</div><div class="log-entry-content"><div class="log-entry-description">Effective processor power management enables the computer to automatically balance performance and energy consumption.</div><table><tr><td><span
class="detail-name">Group</span></td><td>0</td></tr><tr><td><span class="detail-name">Index</span></td><td>1</td></tr><tr><td><span class="detail-name">Idle
State Count</span></td><td>3</td></tr><tr><td><span class="detail-name">Idle State Type</span></td><td>ACPI Idle (C) States</td></tr><tr><td><span class="detail-name">Nominal
Frequency (MHz)</span></td><td>3300</td></tr><tr><td><span class="detail-name">Maximum Performance Percentage</span></td><td>100</td></tr><tr><td><span class="detail-name">Lowest
Performance Percentage</span></td><td>48</td></tr><tr><td><span class="detail-name">Lowest Throttle Percentage</span></td><td>6</td></tr><tr><td><span class="detail-name">Performance
Controls Type</span></td><td>ACPI Performance (P) / Throttle (T) States</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="
info-log-entry "><div class="log-entry-header">Platform Power Management Capabilities:Processor Power Management
Capabilities</div><div class="log-entry-content"><div class="log-entry-description">Effective processor power management enables the computer to automatically balance performance and energy consumption.</div><table><tr><td><span
class="detail-name">Group</span></td><td>0</td></tr><tr><td><span class="detail-name">Index</span></td><td>2</td></tr><tr><td><span class="detail-name">Idle
State Count</span></td><td>3</td></tr><tr><td><span class="detail-name">Idle State Type</span></td><td>ACPI Idle (C) States</td></tr><tr><td><span class="detail-name">Nominal
Frequency (MHz)</span></td><td>3300</td></tr><tr><td><span class="detail-name">Maximum Performance Percentage</span></td><td>100</td></tr><tr><td><span class="detail-name">Lowest
Performance Percentage</span></td><td>48</td></tr><tr><td><span class="detail-name">Lowest Throttle Percentage</span></td><td>6</td></tr><tr><td><span class="detail-name">Performance
Controls Type</span></td><td>ACPI Performance (P) / Throttle (T) States</td></tr></table><span></span></div></div></div><div class="log-entry"><div class="
info-log-entry "><div class="log-entry-header">Platform Power Management Capabilities:Processor Power Management
Capabilities</div><div class="log-entry-content"><div class="log-entry-description">Effective processor power management enables the computer to automatically balance performance and energy consumption.</div><table><tr><td><span
class="detail-name">Group</span></td><td>0</td></tr><tr><td><span class="detail-name">Index</span></td><td>3</td></tr><tr><td><span class="detail-name">Idle
State Count</span></td><td>3</td></tr><tr><td><span class="detail-name">Idle State Type</span></td><td>ACPI Idle (C) States</td></tr><tr><td><span class="detail-name">Nominal
Frequency (MHz)</span></td><td>3300</td></tr><tr><td><span class="detail-name">Maximum Performance Percentage</span></td><td>100</td></tr><tr><td><span class="detail-name">Lowest
Performance Percentage</span></td><td>48</td></tr><tr><td><span class="detail-name">Lowest Throttle Percentage</span></td><td>6</td></tr><tr><td><span class="detail-name">Performance
Controls Type</span></td><td>ACPI Performance (P) / Throttle (T) States</td></tr></table><span></span></div></div></div></body></html>
February 21st, 2014 3:41pm
try to make reset for your PC bios
February 21st, 2014 4:24pm
I'm not sure what you mean. if you mean update my BIOS, I already have the most recent version, and have also updated the chipset.
February 21st, 2014 4:26pm
try to close update (don't chick )
February 21st, 2014 4:27pm
I am going to need more detail than that, what do you mean "don't click update". What update? In addition a new problem has come up, the computer freezes daily, no mouse action, no ctrl-alt-del action, again have to power off and power back
on. it seems this is related.
February 21st, 2014 4:32pm
it freezes and give you any message or any thing?
go to windows 8 screen and search about event viewer > and go to windows logs > system > make filter and choose error,critical and try to know what the problem
about "don't click update" go to windows 8 screen and search windows update
setting > choose how updates---- > choose never check----
- Edited by
Ayman AbdElazim
7 hours 6 minutes ago
February 21st, 2014 4:57pm
When it freezes there is only one way out, hold power button until the PC shuts down, and then restart. There is no message. What I am trying to figure out is whether this is a windows 8.1 problem, or a PC issue. Since the problems began
after Windows 8.1 install, it seems to be related tot hat, but it could be coincidental that it's a PC or hard drive problem.
I'll run the checks suggested and see how things are.
February 21st, 2014 5:09pm
it freezes and give you any message or any thing?
go to windows 8 screen and search about event viewer > and go to windows logs > system > make filter and choose error,critical and try to know what the problem
about "don't click update" go to windows 8 screen and search windows update
setting > choose how updates---- > choose never check----
- Edited by
Ayman AbdElazim
Saturday, February 22, 2014 4:40 AM
February 22nd, 2014 12:55am
it freezes and give you any message or any thing?
go to windows 8 screen and search about event viewer > and go to windows logs > system > make filter and choose error,critical and try to know what the problem
about "don't click update" go to windows 8 screen and search windows update
setting > choose how updates---- > choose never check----
- Edited by
Ayman AbdElazim
Saturday, February 22, 2014 4:40 AM
February 22nd, 2014 12:55am
it freezes and give you any message or any thing?
go to windows 8 screen and search about event viewer > and go to windows logs > system > make filter and choose error,critical and try to know what the problem
about "don't click update" go to windows 8 screen and search windows update
setting > choose how updates---- > choose never check----
- Edited by
Ayman AbdElazim
Saturday, February 22, 2014 4:40 AM
February 22nd, 2014 12:55am
it freezes and give you any message or any thing?
go to windows 8 screen and search about event viewer > and go to windows logs > system > make filter and choose error,critical and try to know what the problem
about "don't click update" go to windows 8 screen and search windows update
setting > choose how updates---- > choose never check----
-
Edited by
Ayman AbdElazim
Saturday, February 22, 2014 4:40 AM
February 22nd, 2014 12:55am
it freezes and give you any message or any thing?
go to windows 8 screen and search about event viewer > and go to windows logs > system > make filter and choose error,critical and try to know what the problem
about "don't click update" go to windows 8 screen and search windows update
setting > choose how updates---- > choose never check----
-
Edited by
Ayman AbdElazim
Saturday, February 22, 2014 4:40 AM
February 22nd, 2014 12:55am
it freezes and give you any message or any thing?
go to windows 8 screen and search about event viewer > and go to windows logs > system > make filter and choose error,critical and try to know what the problem
about "don't click update" go to windows 8 screen and search windows update
setting > choose how updates---- > choose never check----
-
Edited by
Ayman AbdElazim
Saturday, February 22, 2014 4:40 AM
February 22nd, 2014 12:55am
it freezes and give you any message or any thing?
go to windows 8 screen and search about event viewer > and go to windows logs > system > make filter and choose error,critical and try to know what the problem
about "don't click update" go to windows 8 screen and search windows update
setting > choose how updates---- > choose never check----
-
Edited by
Ayman AbdElazim
Saturday, February 22, 2014 4:40 AM
February 22nd, 2014 12:55am
All power settings are set to never sleep or hibernate.
lnssatt.exe
Could you try doing without that? Also, instead of Sleep have you tried Hibernate? BTW it's not clear if your problem symptom is with automatic cases or manual cases.
February 22nd, 2014 1:02pm
Again somewhat confused. Do without what? if you mean never sleep, I found if it sleeps or hibernates I cannot remote connect at all. Also don't know what you mean by automatic or manual.
February 24th, 2014 6:15am
Do without what?
The process I quoted from your energy report.
don't know what you mean by automatic or manual.
You could do it manually (in several ways) using the GUI. E.g. with keyboard focus on the Taskbar press Alt-F4, F4, and choose Sleep or Hibernate. You could even hibernate via shutdown.exe /h in a cmd window.
February 24th, 2014 6:32pm
Another way to manually do it is how I accidentally did it not long ago press a sleep key on keyboard, either hardware (that which is on a desk, on a table, on your lap, ) or software (that which is on your computer screen). In my case, it was hardware.
It seems that a shutdown via holding the power button might be required to fix that bummer.
March 18th, 2014 8:46pm
I also have the same problem. I think it started after windows 8.1 update.
May 16th, 2014 7:27am
I have the same problem. It started after a windows update, I'm running 8.1 too. Just to read the posts and write my message I had to shutdown my computer 3 times.
There is my System Event Logs:
- Error 2014-05-29 7:55:23 AM Service Control Manager 7023 None
- Error 2014-05-29 7:55:23 AM Service Control Manager 7000 None
- Critical 2014-05-29 7:55:12 AM Kernel-Power 41 (63)
- Error 2014-05-29 7:55:21 AM EventLog 6008 None
- Error 2014-05-29 7:44:09 AM Service Control Manager 7023 None
- Error 2014-05-29 7:44:02 AM Service Control Manager 7000 None
- Critical 2014-05-29 7:43:37 AM Kernel-Power 41 (63)
- Error 2014-05-29 7:43:55 AM EventLog 6008 None
- Error 2014-05-29 7:33:58 AM Service Control Manager 7023 None
- Error 2014-05-29 7:33:53 AM Service Control Manager 7000 None
- Critical 2014-05-29 7:33:28 AM Kernel-Power 41 (63)
- Error 2014-05-29 7:33:46 AM EventLog 6008 None
- Error 2014-05-28 11:18:03 PM Service Control Manager 7023 None
-
Edited by
Marc Gagnon1
22 hours 27 minutes ago
May 29th, 2014 8:01am
I have the same problem. It started after a windows update, I'm running 8.1 too. Just to read the posts and write my message I had to shutdown my computer 3 times.
There is my System Event Logs:
- Error 2014-05-29 7:55:23 AM Service Control Manager 7023 None
- Error 2014-05-29 7:55:23 AM Service Control Manager 7000 None
- Critical 2014-05-29 7:55:12 AM Kernel-Power 41 (63)
- Error 2014-05-29 7:55:21 AM EventLog 6008 None
- Error 2014-05-29 7:44:09 AM Service Control Manager 7023 None
- Error 2014-05-29 7:44:02 AM Service Control Manager 7000 None
- Critical 2014-05-29 7:43:37 AM Kernel-Power 41 (63)
- Error 2014-05-29 7:43:55 AM EventLog 6008 None
- Error 2014-05-29 7:33:58 AM Service Control Manager 7023 None
- Error 2014-05-29 7:33:53 AM Service Control Manager 7000 None
- Critical 2014-05-29 7:33:28 AM Kernel-Power 41 (63)
- Error 2014-05-29 7:33:46 AM EventLog 6008 None
- Error 2014-05-28 11:18:03 PM Service Control Manager 7023 None
-
Edited by
Marc Gagnon1
Thursday, May 29, 2014 12:22 PM
May 29th, 2014 2:58pm
I have the same problem. It started after a windows update, I'm running 8.1 too. Just to read the posts and write my message I had to shutdown my computer 3 times.
There is my System Event Logs:
- Error 2014-05-29 7:55:23 AM Service Control Manager 7023 None
- Error 2014-05-29 7:55:23 AM Service Control Manager 7000 None
- Critical 2014-05-29 7:55:12 AM Kernel-Power 41 (63)
- Error 2014-05-29 7:55:21 AM EventLog 6008 None
- Error 2014-05-29 7:44:09 AM Service Control Manager 7023 None
- Error 2014-05-29 7:44:02 AM Service Control Manager 7000 None
- Critical 2014-05-29 7:43:37 AM Kernel-Power 41 (63)
- Error 2014-05-29 7:43:55 AM EventLog 6008 None
- Error 2014-05-29 7:33:58 AM Service Control Manager 7023 None
- Error 2014-05-29 7:33:53 AM Service Control Manager 7000 None
- Critical 2014-05-29 7:33:28 AM Kernel-Power 41 (63)
- Error 2014-05-29 7:33:46 AM EventLog 6008 None
- Error 2014-05-28 11:18:03 PM Service Control Manager 7023 None
-
Edited by
Marc Gagnon1
Thursday, May 29, 2014 12:22 PM
May 29th, 2014 2:58pm
Just to read the posts and write my message I had to shutdown my computer 3 times.
You are implying your computer is going to sleep prematurely and then you have the OP's problem symptom waking it up? Why not fix the first symptom then, going to sleep prematurely? Do you have an Energy report to look at too?
May 29th, 2014 8:15pm
The problem was not Windows update or settings, it was one of my ram stick. Only a cohencidence with Windows update. I used memtest to test my memory, there is the link : http://www.memtest.org/
June 11th, 2014 1:22pm
I finally solved this issue for myself by going under Power Options, Advanced settings, USB settings, and disabling USB selective suspend setting.
July 3rd, 2014 8:00pm